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Lexus of London

London, ON

4.9
3,598 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 3,598 reviews

March 23, 2017

Service is fast, efficient and trustworthy. It's always a pleasure getting my vehicle serviced here. Right from the first call with the receptionist to the service department. The service staf More

by Penelope's Lexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lyndsi Irwin, Adam McCallum, John Braddon
Jan 20, 2018 -

Lexus of London responded

Hi Penelope, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

March 23, 2017

Excellent experience with no hassle I dropped into the Lexus dealer unannounced and with no appointment. I just needed to get a rear bumper light replaced. Karen was very helpful, took m More

by David Bratton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Braddon
Jan 20, 2018 -

Lexus of London responded

Hi David, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

March 21, 2017

Minor repair I dropped in to Lexus of London, without an appointment, to have the tire pressure checked since my indicator light had come on. The service was prom More

by rolleston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam McCallum
Jan 20, 2018 -

Lexus of London responded

Hi Rolleston, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

March 21, 2017

Service appointment Excellent all-round service. The vehicle was picked up and returned to my home, saving me the trip to and from London (1 hour each way). More

by Gautam Soparkar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Calvert
Jan 20, 2018 -

Lexus of London responded

Hi Gautam, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

March 19, 2017

great service from Romeo in the car service department I always receive great service from Romeo every-time I take my vehicle in to get serviced. He is very knowledgeable and keeps me at ease with me knowi More

by dp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi DP, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

March 16, 2017

Exemplary in every detail of customer sales and service Exemplary sales and service period ! Lexus of London is the perfect example of the pursuit of perfection. I bought my new LS 600 H from this dealer More

by bradleyagold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Calvert
Jan 20, 2018 -

Lexus of London responded

Hi there, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

March 14, 2017

Oil Change As always, it was a pleasure working with Karen Campbell. She exceeded expectations in providing excellent customer service and is very knowledgeable More

by Annie Lam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi Annie, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

March 14, 2017

Staff is always friendly and review work to be done and cost I have bought 3 Lexus vehicles from your dealership and that speaks volumes as to why I keep returning for future purchases. Need I say more? More

by hendy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Braddon
Jan 20, 2018 -

Lexus of London responded

Hi Hendy, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

March 14, 2017

Good customer services Always on time, and good customer service! Everything was ready, and fast approval for my credit, good advisor and attention to details! Thanks for ev More

by Ema1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liliana S
Jan 20, 2018 -

Lexus of London responded

Hi Ema, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

March 11, 2017

Great experience Our sales person Rick Watson was very knowledgeable and friendly. We felt that he was working on our behalf. Everyone that we dealt with at this deale More

by Happy customer- Martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacey DaSilva and Erica, the girl who explained all of the ins and out of the car to us. , Allan Calvert
Jan 20, 2018 -

Lexus of London responded

Hi Martin, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

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