Lakewood Chevrolet

Poor quality workmanship then intimidated by Service Manager I have taken my car to Lakewood Chev several times since I bought my car through another dealership. I left that dealership and several others with a I have taken my car to Lakewood Chev several times since I bought my car through another dealership. I left that dealership and several others with a very bad taste in my mouth, I came to Lakewood because of a reputation of doing good work and courtesy etc. and hoped that I finally found a dealership I could trust to repair my vehicle properly. Well the relationship started off good, but quickly went down hill. First a worker in the shop scratches my car when I am talking to him, inadvertently it appears, but all the same, you would think more care would be taken. Then I was over charged for an oil change that I shouldn't have even been charged since the oil pan was leaking after 30000km. On top of that they charged me $20 more for the oil change, than what I pay at another dealership.There was also more time taken than needed for repairs. This is because I came to an appointment time, but the car was left for sometime before it was even looked at. Next, this last visit, I had to get the oil pan gasket done again, this time at 54000km. It was one year before that I had them do the gasket, and it wasn't done correctly. There was also a recall for a key chime that needed the computer to be flashed, which I was told would take an hour. I found out about the leak when I took it to a different dealership to get the oil changed. I contacted the service manager Paul, who said to get the car in at my earliest convenience and they would do it as quickly as possible. So I told him I could come in the next morning around 11 and he said they will take care of it right away. So I get there and drop the car off, and watch as they drive it into the bay. My wife and I go to the waiting room and I started to look at newer vehicles. I walk back as and how they are doing after a half hour or so, and the car is no longer in the shop, it has been parked out back. When i asked the service personel whats going on, he said the one mechanic had to leave that is going to work on it, but that it would be an hour or so before they could do anything. I told them I had to be out of there by the latest 2:30 as I had meetings to make, I was told no problem by then. So I asked for a rental. I was picked up by Budget who brought me to their store. Once there I see smaller cars, but mostly trucks. I asked for a smaller car, as my car is a sonic, and they said all gm cars were recalled and all they had for my was an equinox. Knowing this vehicle, not liking it whatsoever and knowing that the gas mileage is nearly 3 times what it is in my car, I didn't want that, I want the nissan sentra that was sitting there. They said I couldn't have it, that it had to be a Gm vehicle or GM would not pay them. So I had them drive me back to the dealership. I check on the car and is was just being looked at. I got one of the salesman to let me try their malibu demo out so I could get a package delivered to the post office while I was waiting. I went to do that cam back and they still were not done. Now being 2:10 I was starting to get worried that I wouldn't be able to make my meeting. Service advisor says, ht shouldn't be much longer. and that I should be out there by 2:30. At 2:45, I was very upset and went to the service manager to complain. He began to intimidate me by mimicking what I was saying and then trying to tell me I was not a businessman because of the way I was reacting. My time is worth over $200 hr, and when I am on set producing a film, that rises to $1000/hr. This man was incredibly frustrating and his behavior was intolerable. I raised my voice as he became more intimidating until he finally retreated back to his office closing the door , then having a few other larger employees come around and make a presence, more intimidation, after I told him well I could also sue for the money I am losing, and he dared me to. I don't know if he sent nice guy Danny over to try an intimidate me further, but I get along good with Danny and so we talked and I told him what happened. I was so mad I could barely contain myself. I will never go back to this dealership again. I don't understand why GM in Alberta has seemed so pathetic. I have been to nearly every dealership north of calgary and in the edmonton area, and everyone of them in one way or another has either lied, deceived, damaged, intimidated or wasted my time, and frankly I am sickened by this. On the other occasions I have had the head office of GM in Oshawa to get them to make things right, which most times were willing, but even then I was fed deception. GM seems like they have lost their way with customers. I have watched for several years and have seen only one dealership that kind of treats me okay, but it is not this one. I feel that I should have a written apology from the service manager himself, and I should be compensated for some of my time at least that they had wasted because they chose not to work on my car immediately as I was told, and further my expenses for having to come back and wast more time because the gasket rent GM vehicles as a courtesy vehicles is restrictive and unacceptable, since due to branding the head office thinks it is better for their customers to only use gm vehicles, which wouldn't have been so bad if they had one, but since they did not I should have been able to rent whatever it was I wanted. I was almost ready to buy another car from them, but I will not because I do not have a reliable dealership to take the vehicle in for maintenance and warranty work. I have totally lost faith in GM and I don't think I can support the company anymore. I am considering making this more of a public issue than it is since I know I am not the only one and something must be done to better the way customers are treated. More