Lexus of Richmond Hill

Top-Notch Service From LORH We walked into LORH at the beginning of March looking to test drive a pre-owned RX450h with high expectations of excellent customer service from LORH. We walked into LORH at the beginning of March looking to test drive a pre-owned RX450h with high expectations of excellent customer service from LORH. We're expecting a baby and we knew for certain that the hospital would not let our baby go home in our S2000. We heard so many wonderful things about their services, which prompted us to pay a visit and we ended up buying that car on the same day. Robby greeted us with a big smile which made us feel more welcome and less intense with the pressure of car buying. As matter of fact, we didn't feel any pressure by him at all and really enjoyed being at the dealership even for more than three hours. During the test drive, Robby was very knowledgeable and patiently explained to us so many features that the RX450h has, which I really enjoyed. Robby even made sure that most of the dings and blemishes being removed by outside party when their in-house technician couldn't fix them as well as new oil change. We were very impressed by the extra miles he went through to keep us happy with our first Lexus purchase. We were Honda fanatics before, but thanks to Robby for converting us to Lexus fan. LORH really lived up to its reputation. Thank you Robby and LORH for top-notch service and we look forward to Lexus night next week. More

Great service The staff here is very knowledgable , Samson Lopez is a pleasure to deal with, he's very knowledgable and courteous, he's a very good service advisor. The staff here is very knowledgable , Samson Lopez is a pleasure to deal with, he's very knowledgable and courteous, he's a very good service advisor. Great job Samson More

HORRIBLE Customer Service I visited this dealership twice and found the staff to be obnoxious and contrary to Lexus Customer Service, their Customer Service was extremely poor. I visited this dealership twice and found the staff to be obnoxious and contrary to Lexus Customer Service, their Customer Service was extremely poor. Definitely need to work on it. I also visited Don Valley North Lexus, and their customer service was excellent. More

THE ONLY CAR DEALERSHIP TO EVER DEAL WITH Just picked up our fourth RX350 in 12yrs. Everything about this dealership is 5 star +... sales, service, and customer attention. The Best !! Th Just picked up our fourth RX350 in 12yrs. Everything about this dealership is 5 star +... sales, service, and customer attention. The Best !! Thanks.... Paul G More

take a car second time.Exelent My family took the car from Lexus of Richmond Hill second time Thank you so much. My family really appreciate to everybody who works there. Very My family took the car from Lexus of Richmond Hill second time Thank you so much. My family really appreciate to everybody who works there. Very important -Greg Ashkenazy He always help to us ,and we trust the company Lexus ,because he works there. We recommend for costumer of Lexus to meet person like -Greg Ashkenazy. He give to people smile and his very good service. Thank you Greg. Thank you again . More

Five stars service Very professional and Helpful staff. Vahid (sale specialist)is a professional and very easy to deal with. Really great customer service ,I give them Very professional and Helpful staff. Vahid (sale specialist)is a professional and very easy to deal with. Really great customer service ,I give them five stars because I got five star service. More

Purchase of our new vehicle I would recommend this dealership to all my family and friends, the experience here was great! From the moment we walked in to the moment we left eve I would recommend this dealership to all my family and friends, the experience here was great! From the moment we walked in to the moment we left everyone was great. Our sales man was Ray Tsang he was very knowledgeable and very accomodating. Vince Benincasa was the sales manager real great guy and finally the financial manager Mike Lopez again funny just great staff. This dealership is very lucky to have these individuals on their payroll. More

The best experience ever!!!! The best experience ever!!! Rohan did an excellent job!!! I got a great car, good deal and on top of it all really great customer service!!! Also when The best experience ever!!! Rohan did an excellent job!!! I got a great car, good deal and on top of it all really great customer service!!! Also when I picked up the car I was in the dealership under an hour. Rohan closed the deal within an hour??. Love my new car!!! I'm definitely coming back soon. More

Are you interested in new customers? I was so upset about the treatment I received that I decided not to write this review for two months. I figured if I was mad it would not be a helpfu I was so upset about the treatment I received that I decided not to write this review for two months. I figured if I was mad it would not be a helpful review. I am still bothered by the treatment so I decided to write the review. I have been a Lexus customer for almost 15 years and I have purchased 4 cars. I contacted this dealership to book a service appointment. It was my first time contacting them. The first time I left a message and no one got back to me. The second time I spoke with a person who was polite and professional yet firmly insisted that I had to provide my VIN number prior to booking an appointment. I indicated that the VIN number is prominently displayed on the car and someone could acquire it when I arrived( I was calling from my office and did not have the VIN handy). After some back and forth this was not acceptable so I declined to book the appointment. I was frankly mystified at this treatment. I have attended Erin Park Lexus for the past 15 years and always received top notch service from virtually any staff member. I was surprised by this treatment and thought Lexus management should know how a good customer was turned off by the approach. I left a message for the General Manager and never received a call back or any follow up. The good news is I still love Lexus. I now drive 50 KM to go to my old dealership where I am treated like a King by sales and service -- Erin Park Lexus! More

Horrible service!! Horrible attitude!! I wanted to get pre-owned Lexus RX 350 and went to Richmond Hill to check on prices. My salesperson was Brian Lee. Right at the beginning, he asked wh I wanted to get pre-owned Lexus RX 350 and went to Richmond Hill to check on prices. My salesperson was Brian Lee. Right at the beginning, he asked whether we were ACTUALLY GOING TO BUY A CAR OR JUST BROWSING! I found that a bit rude but still decided to deal with him. Throughout our conversation, he was very pushy without giving specific details about the make, kms and final price. When I asked him per month, he would always come up with a different amount as he would be giving me an extra 'discount'. I then told him I wanted to trade in my car so I would bring it the next day. After I brought it, the manager offered $1000 for the car (which another dealership evaluated for 4K) so I obviously said 'no'. I then told Brian that I was going to agree to take RX 350 if he offers me an X discount. He called his manager who again tried coming up with numbers and at the end said he cannot match with the price I am asking to get by adding that I SHOULD NOT BE BUYING A CAR AT LEXUS IF I AM ECONOMICALLY UNSTABLE AND HAVE A BUDGET!... I simply turned around and left. Very unprofessional, extremely rude and disrespectful personnel! More