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Mercedes-Benz Downtown

Toronto, ON

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45 Reviews

761 Dundas Street East

Toronto, ON

M4G 2L5

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Showing 45 reviews

May 14, 2024

Shout out to Vince! If service is even 1/2 as good as sales, I found a winner. This was a truly painless experience. More

by phylsimon
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Vince Fiore
May 01, 2023

Best dealer and shop I've been to,had a few issues, however they went above and beyond to make sure I'm happy. Honest people! Especially thanks to Anthony Perciasepe. I Can't say enough good thing More

by John Bilenkis
Recommend Dealer
Yes
Employees Worked With
Anthony Perciasepe
November 01, 2022

We are from out of town and just passing through Toronto when we had car troubles asked Service for a ten minute look so it would be safe to drive but they would not give me the time of day. Told to bring i More

by superbill1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
October 19, 2022

Just bought a used GLC 300 from an outside dealer and so far the service is not good to say the least. No return calls to set-up an appointment. Called 4 times left 3 voice mail messages in the space of 3 w More

by johnny5
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
No one so far
May 09, 2022

Sorry to say - absolutely horrible service and attitude from these people. Website booking 2 weeks away, while other places could arrange for tomorrow? No before-9am drop-off (my convenience), but they e More

by DowntownTO
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sandra Fields, Warranty Manager and/or Deen Naszeer, Service Manager
April 07, 2022

The rear wiper arm on my 2014 ML 350 (Wilson) needed replacement so i took advantage of a scheduled service to visit the parts department and purchase the required bits and pieces ($80). I took the new More

by PETER.PHILLIPS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Gonsalves
March 20, 2022

Terrible experience at this dealership, in particular with Lawrence Q in sales. Came in to talk about options as my lease was ending, he was friendly and helpful until I informed him I wanted to think ab More

by Switched2Audi
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lawrence Qiao
December 13, 2021

Most disrespectful dealer we have ever dealt with.No Most disrespectful dealer we have ever dealt with. No responses from the service or customer services reps after several enquires. The car was not More

by Gervais1279
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aleem Ghanny (service rep), YasminFenton (Loyality Specialist) and Daniel Rizza (Customer Service Manager)
June 08, 2021

I had a really great experience at Mercedes-Benz Downtown. I have an older 1999 vehicle that required a new ignition tumbler. David in the parts department was amazing as usual and we got the part More

by Oliver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Irvine, Dennis Yuen, Nicholas Gonsalves
June 03, 2021

we have just purchased our second vehicle from Downtown Mercedes and the experience has been exceptional both during the purchasing process as well as the servicing and maintenance. Our most recent interac More

by Alain
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramin Alaem
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