Zach Zeune
Zach Zeune at Acura Columbus
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Zach Zeune | Page 38

Service Consultant

Acura Columbus

4340 West Dublin Granville Road
Dublin, OH 43017

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5.0
402 Reviews

Dealership Experience

12 yrs, 6 mos

5.0

402 Reviews

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402 Reviews of Zach Zeune

October 15, 2016

Dealership Rating
Employee Rating

Airbag recall and tire replacement Overall, very good. Kept me informed of status, friendly, and professional. Rated 3 because driver side tire is missing cap for stem valve and botto More

by MGALLOWAY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 20, 2016

Acura Columbus responded

Thanks for letting us know about the stem valve and the dirt! I apologize. Thank you for talking with our Service Manager, Larry Jones. We will do our best to make up to you for our mistakes. - John Connelly Owner/Acura Columbus

October 07, 2016

Dealership Rating
Employee Rating

Excellent service Friendly, professional, honest, trustworthy.....words I would use to describe the service department. Provided a shuttle to and from an appointment w More

by WJPHJOYCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Diglia

Oct 07, 2016

Acura Columbus responded

Wow! Thank you very much. You made my day for sure. Thanks, John Connelly Owner/Acura Columbus

October 03, 2016

Dealership Rating
Employee Rating

Recall for Air Bag component replacement All the associates at this dealership act in a professional and friendly manner! The work is done within the time promised, which allows me to use the More

by don625oh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Larry Jones , Eddie Chandler , JIM CRUIKSHANK, Matt Haas

Oct 04, 2016

Acura Columbus responded

Don- Thanks for the review and thanks for being our customer! Matt and Jim recently started working for us and have been great additions. Glad Larry, Eddie and Zach could help. Thanks, John Connelly Owner/Acura Columbus

September 30, 2016

Dealership Rating
Employee Rating

Great Service Resolving Issues We recently had my Acura in to diagnose and fix a problem. Zach was our service representive and provided regular updates and helped clearly explain More

by BOB.LENZ93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Larry Jones , Eddie Chandler

Sep 30, 2016

Acura Columbus responded

Thanks for the feedback and giving us the opportunity to work on your car. I was very glad to read about the teamwork in your review. Thank you for being our customer. - John Connelly Owner/Acura Columbus

September 22, 2016

Dealership Rating

Have had problems with my rear passenger door since day one I have had problems with the rear passenger door latch on my 2014 MDX since day one. It doesn't catch properly at times. The service team at Acura of More

by Bailey2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 07, 2016

Acura Columbus responded

Thank you for letting us know! Hopefully the work that our Service Manager, Larry Jones, has done with you for the last week or so has been helpful and corrected your latch problem. We will keep working to get better and thank you for the opportunity to try to make up for our deficiencies. Thanks, John Connelly Owner/Acura Columbus

August 30, 2016

Dealership Rating
Employee Rating

New Tires Once again service with Acura Columbus was easy and on time. I have never priced tires with a dealer in the past thinking they would be expensive com More

by rjr0867
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2016

Acura Columbus responded

Thank you! I wish we could convince more people to check us out for tires! We are going to update our xxx information and our website to get some more traction in tire sales. Thanks, John

August 16, 2016

Dealership Rating
Employee Rating

Awesome customer service! Visit was due to a recall. I will be taking a road trip this week and they performed a multi-point inspection for no charge. Knowledgeable and HONEST More

by KPJ94A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ashley Glick , Julie Holmes, Shing Yee

Aug 16, 2016

Acura Columbus responded

I hope you have a good trip! Thanks for the great feedback. - John Connelly Owner/Acura Columbus

August 10, 2016

Dealership Rating
Employee Rating

Good service They are straight to point and does deep diving on you're issue if any. Nothing major just a normal service and oil change.helpful team .. More

by Denny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 10, 2016

Acura Columbus responded

Denny- Thanks! I am sure Zach will appreciate your very nice comments. Thanks, John Connelly Owner/Acura Columbus

August 01, 2016

Dealership Rating
Employee Rating

Too busy Zachary was great to work with! But, I had to wait a week to get my car in, and then I had to wait, as there were no loaner vehicles available. They d More

by mcgreevy28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 01, 2016

Acura Columbus responded

Sorry about the loaner cars --- we have had a tough time keeping up with the air bag recalls and the need for loaner vehicles. This is despite having 45 loaner cars! I can't wait until we get all of our airbags in so we can get back to "normal". If this happens again by any chance, please email me at johnconnelly@acuracolumbus.com and I will make sure that you get a loaner -- even if it is one of our pre-owned cars for sale, Thanks, John Connelly Owner/Acura Columbus

July 29, 2016

Dealership Rating
Employee Rating

recall repaiir Everyone was helpful and courteous. The only negative was the dirty marks left on the floor mat on the driver's side. We hope we can get the stains o More

by RBUZARD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Aug 05, 2016

Acura Columbus responded

Sorry on the floor mat! I know that Larry Jones spoke with you. If we can help, please let me know. Thanks, John Connelly Owner/Acura Columbus

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