Zach Frutiger
Zach Frutiger at Ed Martin Buick GMC

Zach Frutiger | Page 5

General Manager

Ed Martin Buick GMC

9896 N Michigan Rd
Carmel, IN 46032

Contact Me
5.0
80 Reviews

I have been with General Motors my entire career and have a passion for helping customers buy and service cars. Moved here from Grand Rapids, Michigan with my wife and 2 kiddos. Outside of work I enjoy family time and watching my alma mater, Michigan State! Go Green!

Dealership Experience

8 yrs, 11 mos

Industry Experience

18 yrs, 9 mos

5.0

80 Reviews

Write a Review

80 Reviews of Zach Frutiger

December 09, 2021

Dealership Rating
Employee Rating

Keith Baker was outstanding to work with on my purchase of a 2021 Sierra Denali. He worked with me for a few months on helping me figure out options to get out of my Hyundai lease early and get my dream tr More

by jefflabanauskas
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Baker , Shynelle Knutson-Huddleston, Jon Steele

Dec 09, 2021

Ed Martin Buick GMC responded

Thank you so much, Jeff! We truly appreciate your business and your wonderful review of Keith and our dealership sales team. We look forward to working with you for many years to come and hope you are enjoying your new Sierra!

November 15, 2021

Dealership Rating
Employee Rating

I had a wonderful experience with Derrick Jones. He was our sales person. He worked with my elderly Dad. His patience was amazing. He explained every feature and was knowledgeable. Marine Corps veteran too More

by cmbjones2
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derrick Jones, Jon Steele

Nov 15, 2021

Ed Martin Buick GMC responded

Thank you so much! We truly appreciate your father's business and your review of Derrick and our dealership team. We hope your father is enjoying his new vehicle!

October 29, 2021

Dealership Rating
Employee Rating

Arthur and Zack worked hard to get me a 2019 AT4 4X4 loaded in the price range and payment range. I'm very happy with the professionalism of this dealership. Friendly, knowledgeable and meet evrey detai More

by stephenbmax22
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Arthur-Zarddy Gwion Jr. , Jon Steele

Oct 29, 2021

Ed Martin Buick GMC responded

Thank you so much, Stephen! We appreciate your loyalty and continued business and your review of our dealership team. We hope you are loving your AT4 and look forward to working with you again!

October 04, 2021

Dealership Rating
Employee Rating

This was our 5th time at Ed Martin Buick GMC since 2012 to purchase or lease a new vehicle. Each time we were treated courteously by knowledgeable helpful staff. Never rushed or pressured to choose a vehi More

by luckydog6
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Baker, Amy Rivelli , Derrick Jones, Jon Steele, James West

Oct 04, 2021

Ed Martin Buick GMC responded

Thank you so much! We really appreciate your loyalty, continued business, and your wonderful review of our dealership team. We hope you love your new vehicle and we look forward to working with you again!

October 02, 2021

Dealership Rating
Employee Rating

Dennis and Zach were great to work with. Excellent follow-up. Would highly recommend Ed Martin. More

by stmartz54
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dennis McNamara

Oct 02, 2021

Ed Martin Buick GMC responded

Thank you so much! We truly appreciate your business and your wonderful review of Dennis, Zach, and our dealership!

October 01, 2021

Dealership Rating
Employee Rating

Tony, Zach, and Jon were fantastic to work with. They helped me understand my options based on what I was looking to do to go from my current lease into a brand new lease. They explained everything reall More

by ryne.kerchner
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Gordon, Jon Steele

Oct 01, 2021

Ed Martin Buick GMC responded

Thank you so much, Ryne! We really appreciate your business and your wonderful review of our dealership team. We hope you love your new vehicle and we look forward to working with you again!

September 05, 2021

Dealership Rating
Employee Rating

I opened my trifold cover for the first time today. Its dented on the underside. Thanks a lot for putting a dented one on a brand new truck. It's an obvious dent. Your "team" could not of missed it during More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 07, 2021

Ed Martin Buick GMC responded

Matt; This is the first time we have heard anything about a dent in your tonneau, we are happy to look at it. We are also happy to buy your truck back if you are unhappy with it as Zach discussed with you before you took delivery since you were unhappy with the pricing.

Sep 07, 2021

Ed Martin Buick GMC responded

I just left you a voicemail to discuss your review. Please call me back as we would like nothing more than to resolve your issue and perception of our store. -Zach

Sep 07, 2021

Ed Martin Buick GMC responded

If you would like our assistance please call me back. I only wish to help and do not wish to partake in this banter. -Zach 317.872.9896

Sep 07, 2021

Matt responded

I just saw the dent when I opened it all the way for the first time since purchasing the truck. The tonneau should have never been installed dented in the first place. It says a lot about the culture at the dealership. I don't know how the installer would of missed it. But I guess its possible. At least its on the bottom side when its not folded up. I'll live with it. I'm done doing business there. We have already discussed the $1,000 markup. Which you refused to do anything about. Even after the sales person told you he told me your dealership didn't charge those fees like the competition is. Which is why I accepted a lower offer on my trade in. So lets talk about the trade in. You marked it up over $10,000 from what you gave me for it. "Fair Market Value" my a--. While I was still in possession of my trade in waiting on the new truck to get to the dealership you listed my trade in on your web site. When I question my salesperson on why you are giving me such a low trade in and listing it at such a high price I was told "we just do that so nobody will call wanting to buy the truck that isn't on our lot". Well low and behold when I took delivery of my new truck and the old truck was in your possession the price sure didn't come down. Unless you are willing to do something about the $1,000 "inventory charge" I was told I would not be charged or do something to make it right on my trade then what more is there to talk about? I'll be checking my mailbox for the check. HA HA. That's how you can resolve my issue and perception of the store I will be sure to share my personal experience with everyone I know. As far selling you the truck back. My issue isn't with the truck. Why would I do that? So you can make more money off of me? I understand your dealership in in business to make money but I have never had a dealer give me $10,000 less for my trade in than what they listed it for. And I've purchased vehicles from at least 10 different new car dealerships in my life. Unfortunately GM closed my favorite "small town" dealership around 2010. They were upfront with pricing and gave fair prices on trade ins.

August 30, 2021

Dealership Rating
Employee Rating

Everyone I dealt with was friendly, helpful, knowledgeable,patient. Keith Baker is a rock star. He was tireless working thru the whole process. LM More

by LM
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Baker, Tyler Mclachlan , Jerod Mclachlan

Aug 30, 2021

Ed Martin Buick GMC responded

Thank you so much, LM! We truly appreciate your business and your wonderful review of Keith and our dealership team. Enjoy your new vehicle and welcome to the Ed Martin Buick GMC family!

July 02, 2021

Dealership Rating
Employee Rating

Great establishment! Keith was such a kind patient salesman’s who knows his stuff! Jerod and Tyler were also very helpful and made getting a new car so easy. Highly recommend this place!! More

by Shaylanelson29
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Baker, Tyler Mclachlan, Steve Scott , Jerod Mclachlan, Jon Steele, Jon Zimmerman

Jul 02, 2021

Ed Martin Buick GMC responded

Thank you so much for your wonderful review of our dealership team, Shayla! We truly appreciate your business and look forward to working with you for many years to come. Enjoy your new vehicle and have a great summer!

April 07, 2021

Dealership Rating
Employee Rating

Athur was a pleasure to work with. He was very patient with me and made sure we got the right fit for me and my family. Everyone was very friendly and I look forward to working with this dealership. More

by Kellie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 07, 2021

Ed Martin Buick GMC responded

Thank you so much for your wonderful review of Arthur and our dealership team, Kellie! We truly appreciate your business and look forward to working with you for many years to come. Enjoy your new vehicle!

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