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Yvonne Russell
1,877 Reviews
1,877 Reviews
Write a ReviewIndustry Experience
28 yrs, 10 mos
Specialties & Trainings
B.A. Business Leadership
1877 Reviews of Yvonne Russell
April 30, 2019
Excellent service Brittany was amazing. Made me feel like family. I didn’t want to leave from the moment I got there everyone made me feel welcome Brittany was amazing. Made me feel like family. I didn’t want to leave from the moment I got there everyone made me feel welcome More
by kbsugar1019
Verified CustomerOther Employees Tagged: Chege Maina , Brittiany Byas
April 29, 2019
recall work The lady setting up the appointment did a good job and found out there were actually 2 recall notices. So, both were taken care of on one 90 mile trip The lady setting up the appointment did a good job and found out there were actually 2 recall notices. So, both were taken care of on one 90 mile trip to Roswell. I was aware that the repairs might take most of the day, so I had lunch with my youngest son, who lives nearby. I picked up the car and was able to leave before rush hour. Thanks. More
by RICKFROMMER
Other Employees Tagged: Brittiany Byas
April 26, 2019
Warrantee item Welcome reception. Set expectations on time and met them. Friendly. Updated me from time to time. Overall I found the service to be positive and Welcome reception. Set expectations on time and met them. Friendly. Updated me from time to time. Overall I found the service to be positive and professional. More
by jeff.cash.2014
April 26, 2019
Great customer service I have owned my Acura for about a year and a half and have only gone to Jackson Acura for service. Everyone is welcoming and professional. I love that I have owned my Acura for about a year and a half and have only gone to Jackson Acura for service. Everyone is welcoming and professional. I love that my car returns to me cleaner than when I brought it. More
by kjtilton00
Other Employees Tagged: Brittiany Byas
April 26, 2019
Always courteous and professional staff. Been a service customer for many years. Service has always been professional and top rate. This is the only dealership I have used and will continue t Been a service customer for many years. Service has always been professional and top rate. This is the only dealership I have used and will continue to use for service. More
by rewspooky
April 24, 2019
Service Times Exceed 3 Hours I had an appointment this morning at 9:30 for oil change, tire rotation and 2 recalls. Yvonne told me, "Realistically it will take an hour & a half, w I had an appointment this morning at 9:30 for oil change, tire rotation and 2 recalls. Yvonne told me, "Realistically it will take an hour & a half, well 3 hours." I prepared myself for 3 hours and set off on foot in the rainy, cold weather. At 11:23 Yvonne called and said my car was ready. I was in a store so I told her I could be there in 30 minutes. When I got there I waited for her to come to her office. She went over my inspection and paperwork that says where my oil levels were and what the tech completed. I paid (11:41 on my receipt) and she sent someone to get my car. I was waiting outside but it took so long I got cold and came inside. The employee who went to get my car came back on foot and I heard him say something to the nature of he couldn't find my car and he pointed to one that was locked. Yvonne went off to find out what was going on. She came back and told me she was mistaken and my car was not ready yet and they were washing it. I was ok waiting another 15 minutes. I sat in an uncomfortable bar stool near Yvonne's office until I got too uncomfortable and I moved to the lounge area. Yvonne walked by at one point and said she was going to see if my car was ready. At 12:55 (an HOUR & A HALF after she called me to say my car was ready) I decided to leave and go get a coffee. I was upset and felt that I might say something mean or start crying. My husband drove 30 minutes from our home to join me and we went back to Acura at 1:30 and my car was FINALLY ready. Yvonne said she thought I had gone to the bathroom. She did not try calling me. I am worried that my car took so long because something went wrong and they covered it up by saying they were washing it for 2 hours. My car was not that clean... I will never return to this dealership. Every time I need work done on my car I end up wasting half my day there - literally every visit to service it is at least 2x what I am told it should be. The car was bought new from your dealership and only has 39k miles on it - we're not talking about high mileage maintenance tasks here. I've tried coming after work during the week but was told even though you're open until 6, I have to show up by 5. There is no way I can make it by then. One time I had a 3 pm appointment and was told that they were backed up and I should come back another day - essentially teaching me that scheduling appointments for service is absolutely pointless. My husband is ready to sell the car and advise everyone to avoid the brand completely since the experience in every single visit is more painful and lengthy than the last. More
by SAJ22
April 23, 2019
Excellent customer service I had an excellent experience with the service department I would recommend them to others. I look forward to a growing relationship in the future I had an excellent experience with the service department I would recommend them to others. I look forward to a growing relationship in the future More
by ehwh1990
April 23, 2019
Excellent service. It was on time, waiting area is comfortable. I was informed at every stage. Yvonne was very helpfull. She also informed me about the next service. It was on time, waiting area is comfortable. I was informed at every stage. Yvonne was very helpfull. She also informed me about the next service. More
by udeveli79
April 22, 2019
B1 service The recent visit was for B1 service on my 09 TSX. I love this car and I took good care of it. My service adviser was Brittany but she was not availabl The recent visit was for B1 service on my 09 TSX. I love this car and I took good care of it. My service adviser was Brittany but she was not available at the time when I scheduled my intended appointment so she asked Yvonne to cover it in her absent. Yvonne did not disappointed me. She was friendly and professional just like Brittany. They understand us as customers and did not sell me unnecessary service. Instead they found a nail in one of my tire and fixed it as a courtesy. Jackson Acura exceeded my expectation once again. More
by kunchi99
Other Employees Tagged: Brittiany Byas
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