William Wobbeking | Page 13

Holm Automotive Center Inc responded

Dear Valued Customer, We're thrilled to hear about your positive experience at Holm Automotive Center! It sounds like our team was friendly, accommodating, and made the most of your unplanned visit. Our core value of Customer Care is central to everything we do, and we're glad we could be helpful on a whim! We're always looking for ways to improve and ensure everyone has a great experience at HAC so thank you for the compliments! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Dear Valued Customer, Thank you for the 5-star review! We appreciate you letting us know about your positive experience purchasing a vehicle from Chris and William. Their dedication to Customer Care reflects our commitment to exceeding expectations throughout the car buying process. We're happy to recognize Chris and William for their excellent customer service. At Holm Automotive Center in Abilene, our team strives to ensure every customer feels valued and confident in their purchase. We look forward to serving up your complimentary maintenance! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for taking time to leave such and excellent review. Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with Noe or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! We appreciate your business! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking the time to leave such a positive review and mentioning Caysen by name! We at Holm Automotive truly appreciate your kind words. It's fantastic to hear that Caysen has consistently gone the extra mile to ensure you have a positive car buying experience. Building relationships with our customers is important to us, and it sounds like he has done just that! We're thrilled that you've chosen Holm Automotive Abilene Kansas twice in the past two years, for both a car and a pickup truck. That level of trust means a lot to us. Please don't hesitate to ask for Caysen directly next time you visit! In the meantime, thank you again for your business and kind words. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your kind review! We're thrilled to hear that Caysen provided you with an outstanding experience. At Holm Automotive, we strive to deliver exceptional service to every customer, and Caysen's dedication is a great example of that commitment. Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your fantastic review! We at Holm Automotive Center are thrilled to hear that you've had such a positive experience purchasing four vehicles from us in the past 6 years! Our team strives to provide excellent customer service, and it means a lot to know that we've consistently met your expectations. We look forward to working with you again in the future and serving up your complimentary maintenance! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

That's fantastic news! We at Holm Automotive Center are committed to providing a pressure-free and professional car buying experience. We appreciate you recognizing this, and we're thrilled you'd highly recommend us to others. Your kind words go a long way! If you know anyone looking for a new vehicle, please don't hesitate to send them our way. We'd be happy to help them find the perfect car for their needs. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for bringing this to our attention. We sincerely apologize that your experience took a negative turn after declining the extended warranty. At Holm Automotive Center, we strive to provide a consistently positive experience for all our customers, regardless of their purchase decisions. We will be sure to address this issue with our sales staff to ensure everyone feels welcome and respected throughout the car buying process. There's no excuse for a shift in attitude, and we appreciate you letting us know about this so we can improve. We appreciate the high ranking review albeit the problem encountered and look forward to providing your complimentary maintenance. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your feedback! We appreciate you taking the time to share your overall good experience at Holm Automotive. We understand your concern about the price increase after the initial payment quote. At Holm Auto, we strive for transparency throughout the buying process. If there were unexpected adjustments to the price, we would appreciate the opportunity to discuss them with you in more detail. Please don't hesitate to reach out to our sales manager to clarify the breakdown of your final payment. We also appreciate your feedback regarding the OnStar service. While we believe it offers valuable features, it's important that you feel empowered to choose the services that best fit your needs. In the future, our sales team will ensure you feel comfortable declining any add-on services. Thank you again for your feedback. We value your business and will use your comments to continuously improve the car buying experience for all our customers. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you so much for the fantastic review! We're thrilled you found your perfect car at Holm Automotive and that Michelle provided exceptional service. Knowing you'd recommend both Holm Automotive and Michelle to others means the world to us. We strive to create a positive car-buying experience, and hearing Michelle's helpfulness played a key role in that for you is very rewarding. Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! Sincerely, the Holm Automotive Team of Abilene.