William Habib | Page 2

This dealership has always been and will always be a xxxx show… they have great service staff, but with a lack of leadership and lack of resources (staff) by the owners, every visit here is extremely frustra show… they have great service staff, but with a lack of leadership and lack of resources (staff) by the owners, every visit here is extremely frustrating! Without fail they NEVER have the part your car needs which means I ALWAYS have to come pick my car up and take it back to them! Ridiculous!!! Combine this with the 30 minute wait just to get a service tech to check your car in WITH an appointment! And… to top it all off after I waited 30 minutes for someone to bring my car around I finally grabbed a tech and asked him for my keys… after another 10 minutes it was clear they lost my keys and I had to grab a manager to get someone to go find them… after another 15 minutes my keys appeared out of nowhere… These owners just do NOT care… they never have… and they never will… arrogant xxxxxxx! More

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Several weeks ago I set up an appointment for today at 10am. I received at least 2 reminder emails telling me to be on time but not early. Arrived at 10. No one at service desk makes eye contact or acknow 10am. I received at least 2 reminder emails telling me to be on time but not early. Arrived at 10. No one at service desk makes eye contact or acknowledges me. Finally after saying I have a 10 am appointment someone just says "go wait in your vehicle" after 35 minutes of standing out in the parking lot, my car is checked in for recall work. The recall letter I received said work takes under an hour. I am told I will be called as soon as it is ready. By 4 pm with no call I tried to call them a few times, never got through. They close at 6 so I arrive at 5:30 assuming my car is done but they forgot to call me. My car had not even been started. They "didn't get around to it". People reschedule their day and take time off work to get to these appointments. My time was disrespected. More

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William was very helpful getting me checked in and starting my service process. The team was very quick and I was able to get my car service done faster than expected. starting my service process. The team was very quick and I was able to get my car service done faster than expected. More

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It was difficult to get in to the dealership due to the construction. There were no donuts in the waiting trailer. Just coffee. I heard a couple of horror stories about the dealership in the two hours wait construction. There were no donuts in the waiting trailer. Just coffee. I heard a couple of horror stories about the dealership in the two hours waiting for my vehicle. Made me nervous about work being done on mine. I appreciated the personal service from the advisor. William was great in explaining what was done to the car. More

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Always give a clear explanation of what's wrong and what needs to be done. needs to be done. More

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I drive all the way from cottonwood ca to get my oil change and other work done. William is a great service advisor!!!!!!! change and other work done. William is a great service advisor!!!!!!! More

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Though the location is under construction, the staff handles the flow of vehicles in and out expertly. handles the flow of vehicles in and out expertly. More

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William kept me informed and was right about his estimate of the time involved, good work! of the time involved, good work! More

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Bill was a great service advisor! He really listened to me and helped diagnose my issue. He really listened to me and helped diagnose my issue. More

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Ever since bringing my car in for routing maintenance, there is a vibration/rattle when I press the button to turn the ignition off. I never experienced this prior to my last service and it is really ups there is a vibration/rattle when I press the button to turn the ignition off. I never experienced this prior to my last service and it is really upsetting as I take such good care of my vehicle. I have left two messages for my service advisor and he has not responded. I guess I will just have to call to schedule a new appointment and wait the ridiculous 6-8 weeks for an available appointment. :-( More

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