Wes Wilson

Lithia Hyundai of Reno responded

Hi Rafael, We’re sorry to hear about your experience and appreciate you bringing your concerns forward. We’ve reviewed our records and see that you contacted us regarding your A/C concern, and I see that we’ve already made arrangements for you to bring your vehicle in on Monday so we can take care of that. But I'm not seeing any prior communication related to financing or titling. If there’s additional context there, we’re happy to review it—but we do want to ensure we’re addressing concerns based on accurate information. I also want to clarify that several of the individuals listed in your review, including myself, had no direct involvement in your interaction. DealerRater allows customers to select employees, but in this case, multiple team members were rated who had no contact with you, which doesn’t reflect the actual experience. Our focus now is making sure your A/C concern is handled promptly and properly when you come in Monday. We look forward to getting this resolved for you. And if there is anything else that contributed to the low score, and you would like to discuss it, my direct line is 775-682-3352, or via email at srobert@lithia.com. Thank you for your business, and again apologies for the less than stellar experience. Respectfully yours, – Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352

Lithia Hyundai of Reno responded

Hi Joshua! Congratulations on your new car! It's great to hear that our team made the process smooth and quick at Lithia Hyundai of Reno. We truly appreciate your business and recommendation!

Lithia Hyundai of Reno responded

Thank you for sharing your experience with our team! It's wonderful to hear that Joshua Boyce and Devin Rogers made your visit so smooth. We truly appreciate your feedback, and we hope to welcome you back to Lithia Hyundai of Reno soon. Safe travels ahead!

Lithia Hyundai of Reno responded

Mike, Thank you for taking the time to share this feedback. I appreciate the opportunity to clarify, as the way this was presented clearly caused confusion — and that’s on us. The $40 line item you referenced is not a customer charge. It is an internal charge between our sales and detail departments and should not have appeared on your customer-facing paperwork. It also should have been properly explained at delivery, and we regret that it was not. Additionally, the “as-is” acknowledgment you mentioned is a standard purchase disclosure used on all vehicle transactions and does not affect Hyundai’s factory warranty or coverage on a new vehicle in any way. That said, we understand how unfamiliar wording — especially when combined with unclear documentation — can raise concern. We appreciate you calling this out. Feedback like yours helps us tighten our processes and ensure everything is clearly explained moving forward. -Scott Robert Customer Relations Manager Lithia Hyundai of Reno

Lithia Hyundai of Reno responded

Kim and Victor, thank you for the perfect feedback! Holly, Wes, and Devin will be delighted to hear your kind words. We appreciate you and your business at Lithia Hyundai of Reno!

Lithia Hyundai of Reno responded

Thank you for the review! It's great to know our team explains everything thoroughly, and you find our service quick and clean. We hope to welcome you back to Lithia Hyundai of Reno next time! Safe travels!

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno and for sharing your stellar feedback about Gaby and the rest of our team. We wish you and your entire family many safe and happy miles in your new Hyundai Santa Fe!

Lithia Hyundai of Reno responded

We're so grateful for your kind words, and we're glad our team made you feel like family. Thank you for choosing Lithia Hyundai of Reno!

Lithia Hyundai of Reno responded

Thank you for sharing your appreciation for our team at Lithia Hyundai of Reno! We hope to see you again down the road!

Lithia Hyundai of Reno responded

We appreciate loyal customers like you! Dan and our Lithia Hyundai of Reno team will be thrilled to hear that you consistently receive excellent service with us. Customer satisfaction is our top priority, and it's evident that Dan continues to go above and beyond by providing personable, informative, high-quality service. Please don't hesitate to reach out if you have any questions. We hope to continue building our relationship with you and look forward to seeing you again in the future. Congratulations on your new car and safe travels ahead!