Wendy Nava Villagrana

Customer focus is not strong enough, shoe cover left on vehicle seat, did not reset oil maintenance alert signal, service advisor ignore my complaint. vehicle seat, did not reset oil maintenance alert signal, service advisor ignore my complaint. More

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Longo Toyota offers quality of service was excellent, friendly and professional service advisor, trusted and really happy to have my Camry serviced there, highly recommend to everyone. friendly and professional service advisor, trusted and really happy to have my Camry serviced there, highly recommend to everyone. More

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Overbooked appointments and still taking walkins, i dropped off my car at 10 am was done at 6pm 8 hours waiting, technician Wendy Nava Villagrana didn’t even bother to check or follow up on my car same dropped off my car at 10 am was done at 6pm 8 hours waiting, technician Wendy Nava Villagrana didn’t even bother to check or follow up on my car same with supervisor Jesus Chacara,, very bad experience will never take my car there again More

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I had an exceptional experience at Longo Toyota! Wendy Nava Villagrana and her team are professional, attentive, and genuinely cared about ensuring my vehicle was serviced to perfection. They kept Wendy Nava Villagrana and her team are professional, attentive, and genuinely cared about ensuring my vehicle was serviced to perfection. They kept me updated throughout the process, and explained everything clearly. The level of customer service was outstanding, and l left feeling confident and valued. I highly recommend Longo Toyota to anyone looking for top-notch service and a team that truly puts customers first! More

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Wendy helped me out for my service and shes always on top of my updates and making sure my car is well taken care of. Super patient and attentive of my experience. Kudos to her always staying positive even w of my updates and making sure my car is well taken care of. Super patient and attentive of my experience. Kudos to her always staying positive even when it rains. Great service advisor More

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I was very disappointed with my first attempt to repair my 2024 Highlander that I had just purchased used from Longo in June. My car died at a red light and was completely dead and unable to used my hazard my 2024 Highlander that I had just purchased used from Longo in June. My car died at a red light and was completely dead and unable to used my hazard lights which was very scary. I. had it towed to Longo on 11/14/25 and they kept it overnight. They told me they found nothing wrong, really? I asked if they had done a diagnostic test and they said yes and found nothing wrong. The tow truck driver told the guy that checked me in that the battery cable was loose and to look at it. Whether they did or not, I don’t know. Frustrated, I picked up my car and went home. I started taking pictures of the dash messages that came up. My car was intermittently not starting just going to the market and getting gas. Not ready to drive was coming up. Finally, a message came up, “Voltage abnormality, steering power low, Visit your dealer” I took my car in the next day, Saturday, Dec. 13th. Wendy Nava checked me in and wrote down all the issues I was having and showed her the pics of my dash readouts. FINALLY, someone listened! My battery cable was bad, along with the terminal itself. These parts were out of stock unfortunately and I had to wait a couple of days for them to come in. Also the battery ended up being bad as well and was replaced. I am very happy with the second service call I experienced, definitely disappointed with the first visit. I feel like my car was never looked at the first time. My car died while driving and diagnostics found nothing, hard to believe!. I asked the first guy that checked me in and then called me and said nothing was found, if he would let his family drive a car with this issue and he did not have a response. Very disappointed to say the least. Did the technician even test my car? Who knows. Not a good experience. Wendy Nava definitely did her job on my second visit and did it well. More

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I have been going to Longo Toyota for two years and my experiences have always been great, so I was shocked by how terrible my visit was today. I normally come in for simple services like oil changes, and experiences have always been great, so I was shocked by how terrible my visit was today. I normally come in for simple services like oil changes, and services usually take about an hour. Instead, I ended up waiting 2.5 hours for something that has never taken this long. I worked with Wendy, and she was extremely rude and unhelpful from the start. She told me I was already on my last oil change even though I have a 3 year membership and it has only been two years. Every time I tried to ask a question, she acted like I was bothering her. I felt frustrated and dismissed the entire time. When I finally asked another staff member for help because she was not assisting me, she suddenly said my car was ready. It felt like she was intentionally prolonging the process. Her attitude completely ruined my visit. This was by far the worst experience I have ever had at Longo Toyota. More

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CLEAN, FRIENDLY, FAST , . HELPFUL. PATIENT …………HONEST GREAT DEALERSHIP , GREAT DISTANCE .. COMPLIMENTARY SNACKS , SHUTTLE CLEAN, FRIENDLY . HELPFUL. PATIENT …………HONEST GREAT DEALERSHIP , GREAT DISTANCE .. COMPLIMENTARY SNACKS , SHUTTLE CLEAN, FRIENDLY . More

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Great service! My car looked really good for a dent repair just like new! Thank you Wendy nava and longo team! My car looked really good for a dent repair just like new! Thank you Wendy nava and longo team! More

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Great customer service. Positive feedback. Cassey was a great sales man and did everything we needed help with. Positive feedback. Cassey was a great sales man and did everything we needed help with. More

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