Walter Frimberger | Page 21
Service Director
Salerno Duane INFINITI Of Denville
3103 State Route 10
Denville, NJ 07834
Walter has been with Salerno Duane Infiniti since 1999, but has been with the Salerno Duane Auto group for nearly 30 years. Walter's automotive experience expands far and wide outside the Infiniti brand as he is familiar with the entire GM and Saturn Product and service. When Walter is not at work he is either fixing or creating some gadget or traveling the tri-state area from hockey rink to hockey rink to watch his son. Walter is a BIG NJ Devils fan
Read moreDealership Experience
26 yrs, 5 mos
Industry Experience
42 yrs
Languages Spoken
English
Employee Video
207 Reviews
Write a Review207 Reviews of Walter Frimberger
July 23, 2014
Do not recommend this dealer for service I used Salerno Duane Infiniti to service my vehicle 3 separate times. Despite difficulty in navigating their contact process, I did actually get them I used Salerno Duane Infiniti to service my vehicle 3 separate times. Despite difficulty in navigating their contact process, I did actually get them to work on the car. The experiences I had were increasingly poor, with the final one being sufficiently bad that it has made me decide to not go back to them. This is unfortunate, since it will mean I am very unlikely to buy an Infiniti again and will have to get my service elsewhere for the rest of the life of this vehicle. On the other hand it is fortunate, in that it has made me find a better and less expensive service option. Their approach to scheduling a service appointment is to assign you a contact person and have you work with that individual. They actually have several people in house, but contacting them is problematic. In the numerous times I called to speak with service, I did not once directly reach a person. The system consistently directed me through the automated voice response system and eventually got me to a place where it asked me which of the 4 people on the service team I want to leave a message for. When they called back it was generally at a time that was inconvenient for me to answer the phone. Eventually, I determined I had to drop whatever else I was doing and answer it anyway, since calling them back always led to the answering system and another call at an inconvenient time. I bought the car at the Infiniti dealership in Ann Arbor, Michigan and had my initial experience with service there. I had uniformly good to excellent experiences in Michigan. Salerno Duane gives you an opportunity to rate the service. I rated them poorly the first time, reflecting my frustration with making my appointment. My reward for the feedback was 4 phone calls all asking me the same questions and trying to assure me they would do better. By the third call I was tired of speaking with them. The same thing happened after the second service. My third and final interaction with them, they did not provide a formal opportunity to feedback. Perhaps they had decided by then that they did not want to hear from me. Instead I sent an e-mail in to e-mail address they provided to explain: 1. They seemed to be unable to get what I asked them to do 2. They did not keep me informed about the progress of my service 3. They did not address the issues I brought the vehicle in for I took it in, because there was a slow leak in the front tires, I had an issue with the battery that I had needed to use the booster cables to get the car started and so I wanted to be sure there wasn’t a bigger problem, and to get an oil change. About 15 minutes into the time I spent in the waiting room, Hector came out to ask if I wanted an oil change. After 1 hour and 15 minutes spent in the waiting room, I went out to ask what was happening. I was told they were still working on the battery. They had decided to put it on a charger after testing it. It apparently was still in good shape, but they felt the charge was the surest way to make sure it was good. That was probably a good decision. It would have been a better decision if they had spent a couple of minutes to actually tell me what they were doing and that it was going to take a while. After another 15 minutes, it was “done” and I was able to leave. Unfortunately they did not address the issue with the front tires. A week later, I needed to pump the tires up again as my warning light had come on (again). I sent an e-mail to the service manager (Walter Frimberger) and then heard nothing from them. I called to see if they had received my message and got no information. When I received an e-mail from Walter about something else I replied to it to ask if they had received my original message. He replied to that message to say, yes they had got the message and that they had discussed it internally. I guess they had also decided to ignore me from then on because without my following up I would not have heard from them. The issue with the tires required a visit to another service center, where they removed the tires, cleaned out the rims and applied a new sealant and re-installed the tires. It was not a difficult job, but it did need to be done. I would have not been upset with Salerno Duane if things had been handled differently. First, if they could have figured out a way for me to contact them to schedule things that did not create such frustration and take so long. Second, if they had a process for actually knowing what you asked them to do and then did it. Third, if they had acknowledged that they had thoroughly screwed things up and then put some effort into correcting things. For example, an offer to come and get the vehicle and correct the problem they had not addressed when I brought the vehicle to them would have satisfied me. Instead, they seem to have decided to ignore me and hope I would go away. They partially succeeded in that. I will not go back for service, nor will my next vehicle purchase be from them. I will however share my experiences with others to make people aware that they should not expect the premium service usually available at premium vehicle dealers. The service offered by Salerno Duane does not come anywhere close to what you should expect from a high end dealer. It does not even achieve a level you should expect from any dealer. I am now going to a local independent mechanic, and feel I am likely to get much better service for a fraction of the price. More
Other Employees Tagged: Hector Osorio
July 11, 2014
Superlative experience - really good dealership! Thank you to the entire team for getting the collision assist system fixed. Great staff, super customer service, prompt action and a pleasure to inter Thank you to the entire team for getting the collision assist system fixed. Great staff, super customer service, prompt action and a pleasure to interact with. I am glad we bought our Infiniti from this dealership vs other ones. More
August 29, 2013
I have gone to this dealership for the past 6 years both for service and recently to lease my 4th Infinity. Sue Cardoso in service is phenomenal in getting me a quick appointment and excellent service for for service and recently to lease my 4th Infinity. Sue Cardoso in service is phenomenal in getting me a quick appointment and excellent service for my car. She is always bubbly, friendly, and extremely helpful. Terry Flaten has been my salesman for the last 2 cars and has always made the transaction easy and stress free. I have not ever felt that Terry was being dishonest or that he was "pulling one over" on me as many car dealers do. These two should be commended for their work. Sincerely, Lori Lesler More
Other Employees Tagged: Allie Hoffman , Terry Flaten
July 13, 2013
I looked for a used car for two years. Infiniti was my dealer and service rep for my 1994 Infiniti G20 but I wanted to check out the competition. I tried several cars and dealerships. I couldn't decide. I dealer and service rep for my 1994 Infiniti G20 but I wanted to check out the competition. I tried several cars and dealerships. I couldn't decide. I called Allie and said I wanted a used Infiniti and she gave Terry. Together, my husband and I went to see the car Terry picked. It had so many bells and whistles, looked new (it was 5 years old) and great pickup (G35X). I appreciated his attention to detail as I could not find the large car guide that the small car guide mentions. I found it in the trunk, attached to the wall eventually but Terry found me another one anyway. When I took my car , now named 'Storm' , in for oil change, service found it needed rear brakes and rear tires. The manager totally paid for that without me saying one word! How could they not get a five? Friendly, hard working, sensitive, knowledgeable, that's my team. Winners! More
Other Employees Tagged: Allie Hoffman , Terry Flaten, Hector Osorio
July 02, 2012
I am always received as a friend and they treat me accordingly. I had to have a side mirror cover replaced. They had the part in stock but had to send it out to be painted (bright red) and thought it accordingly. I had to have a side mirror cover replaced. They had the part in stock but had to send it out to be painted (bright red) and thought it might take 3 days.I mentioned I was lost without the side mirror for safe driving and lo and behold they had it ready the next day. More
Other Employees Tagged: Allie Hoffman
June 04, 2012
My husband and I bought our Infinities here a few years ago and could not be happier with our service. We have worked with Allie and Walter who are wonderful and these last couple of years we have worke ago and could not be happier with our service. We have worked with Allie and Walter who are wonderful and these last couple of years we have worked mostly with Sue. We cannot say enough about how personable, knowledgable and accomodating she is. We have consistenly recieved service that exceeds our expectations. We don't often have service requirements other than routine maintenance but when we do require it the job is well done, and done quickly. It has been a pleasure doing business with the team and we will purchase our next Infinitis here for sure. More
Other Employees Tagged: Allie Hoffman
March 19, 2012
This is my third car bought from the dealership. I have had 2 G models and I just purchased a M35x model. Terry Flaten was very kind, warm, patient, and understanding of my needs. He took time to explain e had 2 G models and I just purchased a M35x model. Terry Flaten was very kind, warm, patient, and understanding of my needs. He took time to explain everything that the car had to offer. Sue and Allie also help with so much!!! Thank you all so much! Sincerely, Cathy Venturini More
Other Employees Tagged: Allie Hoffman , Terry Flaten, Raz Pomar