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Walker Hook
Walker Hook at All American Chrysler Jeep Dodge Ram of Odessa
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Walker Hook

Service Advisor

All American Chrysler Jeep Dodge Ram of Odessa

2510 East 8th Street
Odessa, TX 79761

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4.0
11 Reviews

Dealership Experience

1 yr, 8 mos

4.0

11 Reviews

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11 Reviews of Walker Hook

April 19, 2024

Dealership Rating
Employee Rating

Did not help at all but they are good at charging. Had all ready told them what it was. They never call for anything I had to stop by. They hold it for almost a month and when I pick it up it was link More

by Cristina Ruiz
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Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Jose Tejada, Jason Etherton

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Apr 22, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for sharing your feedback, Cristina. We apologize for any inconvenience you experienced during your recent visit. We take customer satisfaction seriously and will address your concerns with our team to ensure a better experience in the future.

April 18, 2024

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Employee Rating

I’m very pleased with the service department. They listen and answer any question or questions you might have. This is customer driven dealership. More

by Manuel r/t
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Recommend Dealer
Yes

Other Employees Tagged: Joe Ortega, Myra Vega, Jonathan Lemons

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Apr 22, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for taking the time to share your positive experience with our service department. We are glad to hear that our team was able to listen to your questions and provide you with the answers you needed. Customer satisfaction is our top priority, and we are grateful for your feedback.

April 15, 2024

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Employee Rating

Jose was very helpful! Its always a friendly service center! Thank yall for your help! More

by Sm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Tejada, Jason Etherton, Myra Vega, Jamie Gallia, Jonathan Lemons, Marijayne Vidales

Helpful
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Apr 16, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for your kind words, Sm! We are pleased to hear that Jose provided you with helpful and friendly service during your visit. We appreciate your feedback and look forward to assisting you again in the future.

April 14, 2024

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Employee Rating

He’s nice and courteous and very polite, remembers their customers by name. When people take the time to remember you it’s always a nice touch. More

by ANDERSONSURVEYS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Mandell, Jose Tejada, Cynthia Alvarado, Jason Etherton, James Taylor, Rocio Bejarano, Jamie Gallia, Jonathan Lemons

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Apr 16, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

We appreciate the lovely feedback of All American Chrysler Jeep Dodge Ram of Odessa. Thank you and have a great day!

April 14, 2024

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Employee Rating

If I could give a zero star review I would. Not only was the service the worst I’ve ever had at any dealership but everyone in the service was very rude and unprofessional I will not be returni More

by Groot@barracudadh.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jason Mandell, Jose Tejada, Jason Etherton, Rocio Rizzo, Myra Vega, James Taylor, Jamie Gallia, Jonathan Lemons, Marijayne Vidales

Helpful
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Apr 16, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

We are truly sorry to hear about your negative experience at our dealership. We strive to provide excellent service to all of our customers and it is disappointing to hear that we fell short in your case. Thank you for sharing your feedback with us.

April 12, 2024

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Employee Rating

100% awesome job , I was just missing the odometer sticker reading on my windshield for next oil change More

by ELVIAARISTA0116
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Recommend Dealer
Yes
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Apr 16, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for your positive feedback and for bringing the missing odometer sticker to our attention. We appreciate your business and look forward to serving you again in the future.

April 06, 2024

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He never returned my phone call to find out when you all can fix my vehicle More

by Chris Solley
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Recommend Dealer
Yes
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Apr 08, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for bringing this to our attention, Chris. We apologize for any inconvenience this may have caused. We will address this issue with our team to ensure better communication in the future.

April 06, 2024

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Employee Rating

Good courteous and professional service. Walter Hook was get good to explain what was done to comply with the recall. More

by AJONES7060
Recommend Dealer
Yes

Other Employees Tagged: Walker Hook

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Apr 08, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for taking the time to share your experience with us, AJONES7060. We are pleased to hear that Walter provided you with courteous and professional service while explaining the recall compliance. We appreciate your feedback and look forward to assisting you again in the future.

April 04, 2024

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Employee Rating

Had a recall performed and they completed it while I waited. Very nice and courteous. Jimmy Bridges More

by JBRIDGES8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Hook

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Apr 05, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

That is so amazing to hear, JBRIDGES8! Thank you so much for taking the time to share your feedback with our team at All American Chrysler Jeep Dodge Ram of Odessa. It's great to know that we continue to provide our customers with everything they need. Have a great day!

April 01, 2024

Dealership Rating
Employee Rating

They are very helpful I went in for an oil change and a tire rotation and got out in a timely manner. For having these two things done. More

by ANDERSONSURVEYS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Tejada, Jason Etherton, Jamie Gallia, Jonathan Lemons

Helpful
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Apr 02, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for taking the time to share your positive experience with us! We're glad to hear that you were satisfied with the service you received during your visit. If you have any further feedback or questions, please don't hesitate to reach out.

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