Vladimir Kochubey | Page 55

"Round 2" of my Jim Ellis/Equinox experience. Well, as I typed this was Round 2 of my Jim Ellis/Equinox experience. The first time I brought it in, on Friday 9.13 and took off work to do so) for t Well, as I typed this was Round 2 of my Jim Ellis/Equinox experience. The first time I brought it in, on Friday 9.13 and took off work to do so) for the engine icon being on and stalling a few times. We (my darling Bride, and I) waited for at least 6 hours for a diagnostic check to be performed. After that was completed, I was told the problem was solved (battery and oil cap seal issues) and we could be on my way. I happily paid the bill and drove off the lot with a smile on my face. But that smile was turned upside down, when the following day (Saturday) the same thing happened. Engine icon and stalling. Well as you might realize I was not happy. So I called and was told to bring my Equinox back in. We arrived (about) 3:30pm and the closing was to occur at 4. I will not go into much detail, but I was given a loaner, since I had no way of getting home or to work on Monday. This loaner happened to be a 2019 Chevy Silverado! One of the biggest vehicles I had ever seen. Anyway, since my wife and me are not physical giants, we almost needed a forklift to get in and a parachute to get out. And, I will admit I was a bit nervous driving a vehicle this BIG since I was unsure of the width and didn't want to knock cars, nor trees out of my way as I drove. Edit: Anyway, I made it safely home and to work on Monday. And then lo and behold, I received a call and was told my Equinox was ready to go home. The problem was discovered ( I'm still unsure what it was) and I could come pick it up. And with no additional charges. HURRAH! Well, it's now Tuesday and so far, no problems. But I would like to add that during this experience, everyone was great and friendly. And I understand that "things" happen, so even though I was disturbed I still never lost faith in the Jim Ellis Service Department. And that is the reason I will continue to go there for service. We also have a 2005 Saturn VUE that is having (I believe) transmission problems. And in time we will bring it in to Jim Ellis for servicing as well. Why? Because they're all "swell" and we trust them. Thanks bunches, Me, Lou Boviero More

by LUB5 Verified Customer Verified Customer

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Review Your service people were outstanding. I appreciated the employees advice not to hang around as the work took more than a few hours. I also appreciated Your service people were outstanding. I appreciated the employees advice not to hang around as the work took more than a few hours. I also appreciated the honest work done & the car wash. More

by GLG21ST Verified Customer Verified Customer

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Ready sooner than promised! I needed to pick up my son and my car was ready sooner than promised. They also took car of the recall, while I was there and I hadn't even heard abou I needed to pick up my son and my car was ready sooner than promised. They also took car of the recall, while I was there and I hadn't even heard about it yet. Great job! More

by AWeaver Verified Customer Verified Customer

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Not the best communication While the service was okay, the overall lack of communication made this a not so pleasant experience. I made an appointment for my car to have general While the service was okay, the overall lack of communication made this a not so pleasant experience. I made an appointment for my car to have general service. But a few days before the appointment I started having other issues with my car. I told the service guy when I brought it in for my appointment. I was then told I should have called ahead of time because now they have to take it to two different departments (one for general maintenance and one for service) Thats fine, I ask them how long it will take. He says he’ll have to check. I leave my car with them and head out. Eight hours later I get a phone call telling me they’ve diagnosed the problem but now it’s after business hours and I can either leave my car with them so they can fix it or go pick it up. I decide to leave my car (although I should have been called earlier in this process to make that decision) the next day was Saturday. I called twice to get an update on the car and was told an advisor would call me back. Didn’t happen. I finally just went to the service department an hour before it closed and my car was done- just sitting there and no one bothered to call and tell me, which means if I hadn’t gone by my car would have been sitting there until Monday. They did a good job fixing the issue (although it was more expensive than other dealerships) but the communication is unsatisfactory. More

by thehopeford Verified Customer Verified Customer

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Transmission issues not dealt with, still having issues The service didnt improve my transmission issues. I've left a voicemail for the technician and he hasn't call me back yet. I'm disappointed and thin The service didnt improve my transmission issues. I've left a voicemail for the technician and he hasn't call me back yet. I'm disappointed and thinking I won't buy another Chevy. More

by stephenhbridges Verified Customer Verified Customer

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Great Customer Service I was pressed for time being that I was heading back home to Texas and was able to get in and out for oil change fairly quick. Thanks I was pressed for time being that I was heading back home to Texas and was able to get in and out for oil change fairly quick. Thanks More

by JANICESTEWART06 Verified Customer Verified Customer

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tire and engine lights while traveling the tire, T/C and engine lights came on but would go off and come back on, It was determined the left tire sensor needed replaced but while traveling the tire, T/C and engine lights came on but would go off and come back on, It was determined the left tire sensor needed replaced but the engine light was not on so I need to watch for this and return to the shop while the light is on. it's possible replacement of the t/c sensor could have caused the engine light to come on. Vladimir Kochubey is always so helpful, knowledge and professional More

by TORRIS.BAILEY Verified Customer Verified Customer

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Excellent customer service Alignment on Chevy SS is apparently a pain in the ---. Matthew was great in getting the right parts in a timely fashion. Vladimir and the tech (apolog Alignment on Chevy SS is apparently a pain in the ---. Matthew was great in getting the right parts in a timely fashion. Vladimir and the tech (apologies for not remembering name) who worked on the car were diligent and took care of getting it done right at a reasonable price. Many thanks to an overall professional, diligent and courteous team. More

by zippie115 Verified Customer Verified Customer

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Absolutely Perfect So I picked up my truck at another dealership. As I got on the highway the truck started shaking violently all over and was making a horrible noise, So I picked up my truck at another dealership. As I got on the highway the truck started shaking violently all over and was making a horrible noise, I couldn't figure out where the noise was coming from. I knew the tires were not balanced properly. It being a fleet truck I was able to take it to another dealership, "Vladimir" was recommended to me by Mike from Jim Ellis Hyundai where I get my personal vehicle serviced. Well I find out my passenger step bar was loose and making the noise and the tires were horribly out of balance and needed to be road force balanced and turned, which was done. The truck now rides as smooth as glass no noise, no vibrations. I also want to say that the shuttle driver was very friendly. I will take my truck to "Vladimir @ Jim Ellis Chevrolet in Atlanta" every time it needs service. Thank you. More

by MARCO.JARAMILLO Verified Customer Verified Customer

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Great service always receive the best customer service. Vlad is one of the best out there and my trucks are always cared for when I bring them here. always receive the best customer service. Vlad is one of the best out there and my trucks are always cared for when I bring them here. More

by KGEORGE2 Verified Customer Verified Customer

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