Vladimir Kochubey | Page 45

"Great job but too long of a wait" I scheduled an appointment for an oil change and a detail for my Tahoe. Upon arrival, I was greeted and advised to remain in my vehicle due to the ne I scheduled an appointment for an oil change and a detail for my Tahoe. Upon arrival, I was greeted and advised to remain in my vehicle due to the new COVID-19 protocols. When I spoke with service adviser Vladimir about the detail, he advised that for a full detail it would require several hours and I would need to leave the vehicle. After some discussion, we determined that I really only needed a "quick clean" and that I could wait as this would not take nearly as long. Unfortunately, I still waited 4 1/2 hours!!! The one and only update to my vehicle's status was the one that I initiated. Apparently, my service adviser was unaware that they had gotten backed-up. However, they did a great job on the wash and all of the staff were very nice. One gentleman saw me waiting outside and came out to bring me a bottled water. More

by Lyn Verified Customer Verified Customer

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great customer service adn great Chevrolet representative the service representative really tried to get me out as soon as possible. she was great: helpful, knowledgeable, friendly and knew what needed to be the service representative really tried to get me out as soon as possible. she was great: helpful, knowledgeable, friendly and knew what needed to be done More

by JEANNOEL.DAVID Verified Customer Verified Customer

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It was awful. If you can avoid Jim Ellis Chevrolet please do. You will wait for 3 hours before any type of update and you will only get that update if you call the service manager(Vladimir was the most helpf do. You will wait for 3 hours before any type of update and you will only get that update if you call the service manager(Vladimir was the most helpful and he wasn’t my service advisor). Other than that I doubt I’d return to Jim Ellis at all. So much for putting people first. 0/10 would not recommend. (If I could give 0 stars I would but unfortunately that is not an option) They give you a number you can text to receive updates from your service advisor but they won’t reply so it’s pointless. More

by Zaria_t Verified Customer Verified Customer

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I was really impress with the service and the professional way that service advisor handled my concerns about my 2012 grand sport convertible Corvette. NICE JOB!!! professional way that service advisor handled my concerns about my 2012 grand sport convertible Corvette. NICE JOB!!! More

by BASSWARRIORS72 Verified Customer Verified Customer

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Customer Service Service department treated me as I was driving a premium vehicle. I actually was. as I drive a Corvette. The tech went over and above in making sure Service department treated me as I was driving a premium vehicle. I actually was. as I drive a Corvette. The tech went over and above in making sure the work was properly performed. In light of the COVID 19 pandemic the work was performed as quickly as possible in spite of the circumstances. More

by hueston919 Verified Customer Verified Customer

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IThe best service I love it But it always was Chevy And the best adviser mine almost for six years I never have a problem every time I did the best job in Chevy always when I go to the dealer I see nice fa the best adviser mine almost for six years I never have a problem every time I did the best job in Chevy always when I go to the dealer I see nice face Mr. Wheeler mean thank you so much always I’m with you guys andMy vehicle is good now because I said please I did service the best thank you so much see you next time More

by yacob1545 Verified Customer Verified Customer

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Always a friendly staff and our wait was about an hour like they had told us. We have been a Jim Ellis customer for many years. Thank you like they had told us. We have been a Jim Ellis customer for many years. Thank you More

by BEVANNEDORSETT Verified Customer Verified Customer

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This was the first service for my new 2019 Impala. They did an oil change, tire rotation and a thorough inspection as well. No problems. did an oil change, tire rotation and a thorough inspection as well. No problems. More

by RPATRZALEK Verified Customer Verified Customer

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They were very efficient and completed the service as promised in a timely manner.i will use them in the future. I also liked being able to pay on my phone. promised in a timely manner.i will use them in the future. I also liked being able to pay on my phone. More

by ELISSAPRESSLEY Verified Customer Verified Customer

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Very attentive and responsive to needs. Vlad is a great employee who kept his commitments for follow ups and was a pleasure to work with. employee who kept his commitments for follow ups and was a pleasure to work with. More

by biggrip Verified Customer Verified Customer

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