Vince Pampena | Page 6

Exceptional service! I had a problem with my 440i hard top convertible. The service department addressed the problem immediately but after two weeks, the problem re-occu I had a problem with my 440i hard top convertible. The service department addressed the problem immediately but after two weeks, the problem re-occurred. The service department worked tirelessly to further identify the cause and fixed it. They tested, checked and re-checked my car before they finally said the problem was fixed and would not happen again. My service rep, Vince, text me frequently to let me know what was being done and when my car would be ready. I can’t say enough about the service my car and I received. I have never experienced this type of service from any business. BMW Darien is the best of the best! More

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Service department was able to execute excellent short notice service. Handled complications efficiently, timely and without error. Keith ensured I was a happy customer. notice service. Handled complications efficiently, timely and without error. Keith ensured I was a happy customer. More

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Vince was courteous and helpful. Great loaner car! Completed work in the expected amount of time. Great loaner car! Completed work in the expected amount of time. More

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Great service at this dealership. Good supply of loaner Vehicles. Problems fixed right the first time. Good supply of loaner Vehicles. Problems fixed right the first time. More

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Very efficient and courteous. All work completed in a timely fashion and and with goal of customer satisfaction. All work completed in a timely fashion and and with goal of customer satisfaction. More

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They booked my appointment online. When I showed up, I was greeted and after some paperwork, they drove me home. The next day, the picked me up and when I arrived at BMW of Darien, m When I showed up, I was greeted and after some paperwork, they drove me home. The next day, the picked me up and when I arrived at BMW of Darien, my car was ready. My total amount of time spent was about one hour and I left completely satisfied. Thanks to Mr. Vincent Pampena and Mngr. Trevor Martin for a professional, personal and pain-free visit. I highly recommend BMW of Darien. More

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We have been using BMW of Darien for 30 years and they have always been efficient, reliable and very courteous. In service, I like how they send a video of the car inspection which shows exactly where the have always been efficient, reliable and very courteous. In service, I like how they send a video of the car inspection which shows exactly where the car’s trouble is. At BMW of Darien, we are never treated like a number. The staff always calls us by name and attends to us quickly. We highly recommend BMW of Darien. More

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I was very pleased with my service and the quick turnaround for an unexpected repair. turnaround for an unexpected repair. More

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Excellent service delivery without leaving my house. Thank you BMW if Darien for offering this service on a recalled matter and sending a very professional and personable technician. Between Vince Pampe Thank you BMW if Darien for offering this service on a recalled matter and sending a very professional and personable technician. Between Vince Pampena who arranged the appointment and Brad Goldstein who did repair, this was a very pleasant and easy experience, and a tremendous time saver. Thank you so much for such a great customer experience. More

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Vince Pampena was great to work with, attentive to my needs and stayed in touch throughout the drop off needs and stayed in touch throughout the drop off More

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