Vince Pampena | Page 22

Service department were a pleasure to work with! Work was done in a timely manner. done in a timely manner. More

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Friendly, fast and convenient! Have never had an issue, which I can’t say about my experience with other dealers! which I can’t say about my experience with other dealers! More

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Incredible customer service. Everyone was exceptionally friendly and responsive. Vincent helped me and he was terrific. The video the technician sent was very helpful. I’ll definitely recommend BMW of Dari friendly and responsive. Vincent helped me and he was terrific. The video the technician sent was very helpful. I’ll definitely recommend BMW of Darien to all and be back. More

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Vince at BMW Darien was terrific. He was clear, to the point, made good recommendations, ensure I had immediate transport and saved me money as well. Great experience! point, made good recommendations, ensure I had immediate transport and saved me money as well. Great experience! More

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Quick checkin. Nice video with explanation of the initial inspection. Easy checkout as well. Vince was very helpful and kept me updated. inspection. Easy checkout as well. Vince was very helpful and kept me updated. More

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Process is for benefit of the dealer. Not the customer. For instance the loaner process. Required: license ok. Credit card - so if, or certainly their mentality, when a dispute happens we'll grab the money For instance the loaner process. Required: license ok. Credit card - so if, or certainly their mentality, when a dispute happens we'll grab the money. New - need your insurance card. Again when that problem comes up we have no faith that you will provide appropriate information so can proactively put forth a claim. Wife's car she carries it with her. Another hassle not for customers benefit. Than the loaner condition review. While new had 10 minor / little marks which they proceed to record. Putting you on the hunt in fear that one missed will come back to bite. My question have you chased people and received "payment" for these already? Is this a recurring subscription type revenue source. Now to gas. Get the concept. But my car had and I needed to attest to, five eights of a tank. How much do I put in to get it back there? And they note if not you will be charged 4.75 or something ridiculous. Again another recurring income against the customer. My question to which no response, are we going to go over my 80k car and review any marks before and after?? Of course not nothing could that happen. We're to blame we allow it. And there probably no worse than anyone else. I don't go to other dealers. If I knew they were better I would go. More

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Very good service Reliable and on time. Looking forward to next visit in the month of May. to next visit in the month of May. More

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Excellent service customer service was great And getting my car washed was even better Vincent is a great guy my car washed was even better Vincent is a great guy More

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Fast and efficient service. Courteous and prompt pick up and delivery. Highly recommend to anyone interested and and delivery. Highly recommend to anyone interested and More

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Very professional and thorough. Lou a pleasure to deal with. Overall an easy and positive experience with. Overall an easy and positive experience More

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