Vince Pampena
Vince Pampena at BMW of Darien

Vince Pampena | Page 14

Service Advisor

BMW of Darien

140 Ledge Rd
Darien, CT 06820

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4.8
385 Reviews

Dealership Experience

9 yrs, 6 mos

Industry Experience

40 yrs, 11 mos

4.8

385 Reviews

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385 Reviews of Vince Pampena

December 09, 2022

Dealership Rating
Employee Rating

Excellent service- done in time and ready when I arrived- this place is amazing- always! More

by Wlagerlowarren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Gonzalez , Chris Legere

Dec 09, 2022

BMW of Darien responded

Thank you for always being such a fan of BMW of Darien! We're happy to have your continued support.

November 18, 2022

Dealership Rating
Employee Rating

Always the best attention and service. Friendly, warm still maintaining professionalism. Responsive and surprises with terrific car wash More

by corinne.welsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2022

BMW of Darien responded

Thank you for the great review, Corinne! We are thrilled that our BMW of Darien team has provided 5-star service to you.

November 15, 2022

Dealership Rating
Employee Rating

Excellent service as usual! Had the front end bushings, rear brake pads and rotors, an alignment and tire rotation. Albano and team were fantastic on timing and the car feels am More

by Petrina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Gonzalez , Chris Legere, Bill Skorvanek, Albano Kroj

Nov 15, 2022

BMW of Darien responded

Petrina, thank you for the great review! We are so glad to hear that you had a successful service experience working with Albano and the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

November 03, 2022

Dealership Rating
Employee Rating

The service always excellent people are very friendly and very professional. Thank you for the excellent service More

by Simon54_us
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Nov 03, 2022

BMW of Darien responded

Thank you for the great review, Simon! We are so glad to hear that you had a successful service experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

October 27, 2022

Dealership Rating
Employee Rating

I arrived without an appointment to the service department. I had discovered a bulging on the sidewall of my left rear tire. I was planning to leave the following morning for a road trip to FL. More

by Dregs83
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Oct 28, 2022

BMW of Darien responded

We are happy that Vincent and the team could help! Thank you for choosing BMW of Darien and for sharing your experience. Drive safely until we see you again!

October 26, 2022

Dealership Rating
Employee Rating

They were very prompt and helpful and did a great job. Very little waiting time. More

by Barbara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 27, 2022

BMW of Darien responded

Barbara, thank you for stopping by to review BMW of Darien! We are so happy to see you had a seamless experience. Take care!

October 24, 2022

Dealership Rating
Employee Rating

BMW of Darien provided excellent service on my X5 recently. I own other makes of cars, and BMW sets a high standard with their level of customer service and quality. More

by Kathy C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jaime Gonzalez , Chris Legere, Bill Skorvanek

Oct 24, 2022

BMW of Darien responded

Kathy, thank you for the great review! We are so glad to hear that you had a successful service experience working with the BMW of Darien team. Drive safely in your BMW X5, and we hope to see you back again down the road!

October 17, 2022

Dealership Rating
Employee Rating

Great service department. Professional, courteous and quick. Great hours makes it easy to drop car off before work. The car comes back washed and vacuumed. More

by Erik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jaime Gonzalez , Chris Legere, Bill Skorvanek

Oct 17, 2022

BMW of Darien responded

Erik, thank you for the great review! We are so glad to hear that you had a successful service experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

October 13, 2022

Dealership Rating
Employee Rating

They were very helpful in getting my car serviced quickly and thoroughly! Had a loaner ready as requested and done with all by the end of the day. More

by Cerinmills
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 13, 2022

BMW of Darien responded

Our team is always happy to help you out! Thank you so much for your continued support of BMW of Darien and we will see you next time!

October 13, 2022

Dealership Rating
Employee Rating

The only positive experience was Jaime. The ”service” manager, Trevor, clearly doesn’t understand customer service. I am so frustrated with Darien BMW at this point that I will definitely More

by Tennisnutmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jaime Gonzalez

Oct 13, 2022

BMW of Darien responded

Thank you for acknowledging Jaime's quality care. However, I am so sorry to hear that you did not receive the customer service you deserve during the rest of your experience and that we've left the wrong impression. I'd really appreciate the opportunity to learn more about what happened so that we may improve our process going forward. If you are willing, please consider giving me a call at your earliest convenience. Thank you, Bill Skorvanek - Fixed Ops Director - 203-662-2029

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