Viet Vu | Page 9

Used Car I recently bought a preowned Infiniti at this Toyota dealership. They offered me a deal I couldn’t refuse without any pressure at all. Bob and Viet to I recently bought a preowned Infiniti at this Toyota dealership. They offered me a deal I couldn’t refuse without any pressure at all. Bob and Viet took care of everything. i More

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A pleasant experience This is the second RAV4 that I have bought from this dealership and both times have been a pleasant experience. The 4 staff I worked with were friend This is the second RAV4 that I have bought from this dealership and both times have been a pleasant experience. The 4 staff I worked with were friendly, courteous, knowledgeable and low pressure. I feel that I paid a fair price for the new car and received a fair trade-in price. I have also used this dealer for service for the past 8 years and have always been pleased with it. More

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Always a great experience! I have been a customer of Toyota of Braintree for years and had multiple vehicles. I have had an excellent experience each and every time I have been I have been a customer of Toyota of Braintree for years and had multiple vehicles. I have had an excellent experience each and every time I have been there!! Always ready to help and answer all questions!! Great experience all around! From sales to finance and service! More

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Not disclosing protection plans I just leased up a RAV4 on dec 4, 2017. I never leased before so understanding was my car was covered for the first 2 yr for service. I really though I just leased up a RAV4 on dec 4, 2017. I never leased before so understanding was my car was covered for the first 2 yr for service. I really thought these folks were looking out for me and my best interest and I thought they were good people in my eyes at the time and not lying sales men, but here I am a month later and paying $300 for one tire because something was stuck in my tire never was I told about tire protection I was told about Gap insurance and that was it what was said was “well since you reported you can’t go any higher on your monthly car there are s no need to go over any other coverage it was TIRE PROTECTION WAS NEVER OFFERED AS THIS IS SOMETHING I WOULD HAVE PURCHASES AS I ALWAYS DO WITH MY TIRE IN THE PAST BUT IT WAS NEVER THROUGH THE DEALERSHIP IT WAS THROUGH TOWN FAIR TIRE AS I NEVER NEW THIS WAS AN OPTION THROUGH DEALERSHIPS!! Then when I confront my salesman that sold me the car basically said sorry there nothing I can do!! OF COURSE BECAUSE U GOT UR COMMISSION SO UR DONE WITH ME!! Thanks!! SERVCE DEPARTMENT REP I AM DEALING WITH ON THIS MATTER WAS VERY NICE AND HAD EMPATHY ON MY SITUATION BUT I WILL NEVER PURCHASE A CAR HER AGAIN I AM A SOCIAL WORKER AND AM ON THE WROTE ALOT SO THIS TIRE PROTECTION WOULD HAVE BEEN A PURCHASE I WOULD HAVE DONE IF IT WAS OFFERED!! I GOT MOR INFORMATION ON MY SALESMANS PARTY AND DRINKING LIFE AS WELL AS WHAT IS GOING ON IN OTHER SALESMANS PERSONAL LIVES THEN I DID ABOUT PROTECTION FOR MY VEHICLE THE. RUN U THRU ALL THIS PAPERWORK QUICKLY BECUASE IT WAS CLOSING TIME!! More

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My experience at Toyota braintree was quite pleasant. Viet Vu was very helpful and informative. All of our questions were answered. He really knew what he was doing and talking about. was quite pleasant. Viet Vu was very helpful and informative. All of our questions were answered. He really knew what he was doing and talking about. At no point did we feel like he was Tryin to up sell us. We had a good experience there and Viet Vu is a great human being. More

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Thanks Walked in with a bad situation and was able to make it work with Viet and everyone there. Decently fast process compared to a previous time and well k Walked in with a bad situation and was able to make it work with Viet and everyone there. Decently fast process compared to a previous time and well knowledgeable. More

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Quick and easy! The process was quick and painless. Viet made it an enjoyable experience and did not make us feel pressured. We would recommend them to our friends an The process was quick and painless. Viet made it an enjoyable experience and did not make us feel pressured. We would recommend them to our friends and family. More

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Best customer experience I can't say enough about the sales people here. I came to lease a new car and was helped by Viet Vu in picking one out. He was so friendly and helpful I can't say enough about the sales people here. I came to lease a new car and was helped by Viet Vu in picking one out. He was so friendly and helpful going over things with me. I would also like to take the time to say thank you to David Tufankjian and Wallace Langame who really made this deal possible for me. I'm so appreciative and thankful to both of them!! This was the best Christmas present I could ask for and I'm truly grateful to all that made it possible! More

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Purchased a Toyota Sienna This was my first experience purchasing a car in over ten years. A lot has changed in the technology an features offered in newer cars, as well as in This was my first experience purchasing a car in over ten years. A lot has changed in the technology an features offered in newer cars, as well as in the browsing, negotiating and purchasing processes. I was helped by Viet Vu and Sunny Ahuja at Toyota of Braintree. Viet was kind, patient and knowledgeable. He answered each of my questions thoroughly and carefully. I never got an feelings of dishonesty or exaggeration when he was describing options to me, the way I used to years ago when interacting with some auto dealers. He was forthcoming with both the pros and cons of each vehicle I considered, and that built trust for me. After the sale, he sat with me in the new car for as long as my questions lasted, helping me connect my phone to Bluetooth, etc. Sunny helped me with the business end of the purchase. There is plenty of paperwork when purchasing, and I didn't feel rushed or overwhelmed. He carefully explained each document and put and concerns to rest for me. Carlos Ortega was another sales person who helped me feel secure and confident in my decision, without being pushy. Again, this helped build trust and made me confident that I was in the right place. Eric Francke explained all the service schedules to me, I felt very good about what was being offered in terms of future services and warranty. He like the other employees did not rush me and acted truly sincere and helpful. Finally, when I first arrived at the showroom, Bob Hadges greeted me. I happened to arrive a few minutes early for my scheduled appointment with sales, and instead of just having me wait, Bob immediately took em to the car I was interested in and gave a thorough overview of its featurs. One of the best things about this dealership compared to others I visited in the past two weeks was that I never felt that my time was being wasted or that I was being strung along. Everyone was punctual, efficient and friendly. Overall I was VERY pleased with everyone I encountered at Toyota of Braintree. Lastly, I will say that as parent in Braintree and an employee of the town of Braintree, I am aware that this dealership does more than its fair share to give back to the community. Therefore I was very happy that I was able to purchase from them and look forward to receiving more quality service from them in the future. More

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These guys walk on water! This dealership is the best I have ever dealt with. Terrific people. I very positive buying experience. Have purchased multiple cars and recommend to This dealership is the best I have ever dealt with. Terrific people. I very positive buying experience. Have purchased multiple cars and recommend to my friends. An A plus rating!! More

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