Victor Rivera
Victor Rivera at Mercedes-Benz of Princeton

Victor Rivera | Page 9

Service Advisor

Mercedes-Benz of Princeton

2910 U.S. 1
Lawrence, NJ 08648

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5.0
353 Reviews
5.0

353 Reviews

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353 Reviews of Victor Rivera

March 22, 2024

Dealership Rating
Employee Rating

Very satisfied with dealership and service. Tom Knobloch Jr. is the best… always finds a vehicle that works for me. More

by Happy Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 23, 2024

Mercedes-Benz of Princeton responded

Thank you for your fantastic sales feedback! Thanks again for the 5 Star recommendation, and have an amazing weekend!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

March 12, 2024

Dealership Rating
Employee Rating

Victor was a great help in getting my outside warrant paid to cover some of the cost of the service that I had done. I truly appreciate his effort. More

by berniewood50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 15, 2024

Mercedes-Benz of Princeton responded

Thank you for the lovely review! Drive safely, and we hope to see you back soon!~ Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

March 11, 2024

Dealership Rating
Employee Rating

This is an excellent dealership. I would highly recommend for both sales and service. The employees were knowledgeable, competent and courteous. More

by Ivan_b_bop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Hoehman , Syris Austin

Mar 12, 2024

Mercedes-Benz of Princeton responded

We appreciate, and are grateful for your continued loyalty!!~ Thank you so much for sharing! We look forward to assisting you next time at Mercedes-Benz of Princeton. Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

March 11, 2024

Dealership Rating
Employee Rating

Tremendous customer service is being executed at Mercedes Benz of Princeton. From the front desk representatives (like Rachel Hoehman) to my service advisor, Victor Rivera; the service provided by these indi More

by larry.frascella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Agabiti, Rachel Hoehman

Mar 11, 2024

larry.frascella responded

Tremendous customer service is being executed at Mercedes Benz of Princeton. From the front desk representatives (like Rachel Hoehman) to my service advisor, Victor Rivera; the service provided by these individuals could easily be a template- for how service should be done~ worldwide! Top-notch staff! Victor's professionalism has been the determining factor in my family leasing all of our future vehicles from Princeton Mercedes!

March 01, 2024

Dealership Rating
Employee Rating

Satisfied with service and staff so polite and explained well about the service. I recommend princeton mercedes service center. More

by Srini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 02, 2024

Mercedes-Benz of Princeton responded

Thank you so much for sharing this wonderful feedback about our team. We look forward to assisting you next time at Mercedes-Benz of Princeton. Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

February 28, 2024

Dealership Rating
Employee Rating

I am a former MB car owner and because of the quality and features of the car I decided to buy another MB. Since I got my first car from MB Princeton, I decided to go back to them since they have excellent More

by Yoland
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert John Lisi , Ian Fyffe

Mar 02, 2024

Mercedes-Benz of Princeton responded

Thank you. We're so happy to have earned your 5 STAR review! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

February 27, 2024

Dealership Rating
Employee Rating

Staff was very professional and work was competed in a timely manner. Would highly recommend the service dept. More

by john B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 28, 2024

Mercedes-Benz of Princeton responded

Your review means so much to us! We are very pleased that everything went smoothly!!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

February 08, 2024

Dealership Rating
Employee Rating

Ease of scheduling an appointment with a loaner provided. Process was smooth, and completed both recalls promptly. Also, did an annual checkup. More

by John sicilia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 09, 2024

Mercedes-Benz of Princeton responded

Thank you for the lovely review! Drive safely, and we hope to see you back soon!~ Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

January 19, 2024

Dealership Rating
Employee Rating

i was able to drop car off even due to weather conditions (snow storm) and receive a loaner car. The brakes were completed within the same day. More

by BRutus10
Recommend Dealer
Yes
Jan 24, 2024

Mercedes-Benz of Princeton responded

Thank you. We're so happy to have earned your "Five Star" service review! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

January 08, 2024

Dealership Rating
Employee Rating

I got my car serviced there because I was not happy with my local Mercedes dealer. Mercedes Benz of Princeton has a very good service department ! They are fully competent and provide timely , courteous , a More

by jay509qp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2024

Mercedes-Benz of Princeton responded

Thank you. We're so happy to have earned your "Five Star" service review! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

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