Valencia Wallace
Valencia Wallace at Russ Darrow Kia of Wauwatosa

Valencia Wallace | Page 8

Finance Manager

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

4.7
137 Reviews

Here to help you have the best car buying experience ever!!

4.7

137 Reviews

Write a Review

Dealership Experience

8 yrs

Industry Experience

8 yrs

Specialties & Trainings

Presidents Club Member

137 Reviews of Valencia Wallace

March 30, 2021

Dealership Rating
Employee Rating

V worked with me for 3 or 4 hours and answered all 300 of my questions open and honestly. Ask for Valencia, she’s the best! More

by mariah_washington93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 09, 2021

Russ Darrow Kia of Wauwatosa responded

Hello Mariah! Thank you for this wonderful review. We will be sure to let Valencia know of your satisfaction. It was a pleasure helping you upgrade into your new vehicle and none of that would be possible without that focus on communication. We are always so pleased when we can get the perfect vehicle based on the individual's needs. Your time and business is appreciated. Happy to have you as a part of the Tosa Kia family :)

February 26, 2021

Dealership Rating
Employee Rating

Valencia was awesome. The communication throughout was fantastic. Slightly long to get everything squared away, but was super busy at the time. They checked in often, provided snacks and drinks too. Great More

by Mwitt86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Candice Bell, STEVEN A GARNER, Jaylen

Mar 11, 2021

Russ Darrow Kia of Wauwatosa responded

Hello Mwitt! Thank you for this great review. We will be sure to let Valencia, Jaylen, Steve, and Candice know of your satisfaction :) It was a pleasure helping you upgrade to your new vehicle and we appreciate your business. Thank you for being a part of the family here at Tosa Kia!

February 21, 2021

Dealership Rating
Employee Rating

Everyone was very helpful and willing to work with me. From trying to find the right price to just making sure I was comfortable the entire time. The whole thing went very smoothly and I was in and out ve More

by billyo16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: STEVEN A GARNER

Feb 22, 2021

Russ Darrow Kia of Wauwatosa responded

Hi Billy! Thank you for this wonderful review. It was a pleasure helping you upgrade your vehicle and we are happy that the process went so smoothly for you. Your business is appreciated we are glad to have you as a part of our Team Tosa Family!

February 04, 2021

Dealership Rating
Employee Rating

Great customer service fast friendly with no pressure to buy. Explained in detail all options. Very knowledgeable staff that genuinely cares about customer satisfaction and overall experience. More

by Tubby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: STEVEN A GARNER

February 01, 2021

Dealership Rating
Employee Rating

Overall I was very happy with this experience. I do my research and the price was good and the salesperson, Valencia, was great! She was not high pressure. I did find a discrepancy in the paper work w More

by MDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: STEVEN A GARNER, Cambryelle Getter

Mar 06, 2021

Russ Darrow Kia of Wauwatosa responded

Hello MDS. Thank you for taking the time to post a review. We will be sure to let Valencia know of your satisfaction. If there was something you noticed that may need some attention, please feel free to give us a call directly and we will be happy to assist. Glad to have you as a part of the family here at Team Tosa!

January 17, 2021

Dealership Rating
Employee Rating

I love Russ Darrow Kia. They treated me with EXCELLENT CUSTOMER SERVICE. Got me the car I wanted. They took they time with me and I appreciate all they service. I recommend Russ Darrow Kia to everyone. More

by Crawford.lizbeth8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 01, 2021

Russ Darrow Kia of Wauwatosa responded

Hello Lizbeth! Thank you for this wonderful review. We are happy to hear you had such a great experience with us. Our drive towards great customer service is only amplified with posts like this :) Glad to have you as a part of our Team Tosa family!

January 15, 2021

Dealership Rating
Employee Rating

Overall we had a good experience. We found a perfect vehicle - right price, low mileage, newer year. Valencia was great to work with, she was not at all pushy or aggressive but got us what we needed. Ja More

by kia.sportage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Christy , Lamont Games

Mar 02, 2021

Russ Darrow Kia of Wauwatosa responded

Thank you for your review. We will be sure to let Valencia and Lamont know of your satisfaction. Your time and business are appreciated. It was a pleasure to help you get into your new vehicle. We are happy to have you as a part of our Team Tosa Family.

January 12, 2021

Dealership Rating
Employee Rating

Mr. Jerome was just awesome and so professional! I will recommend Russ Darrow to whoever wants to be satisfied for buying a car with the best dealer. Thanks for your services. More

by nagnoumasanoh87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Douglas Johnson, Jerome Smith

Feb 26, 2021

Russ Darrow Kia of Wauwatosa responded

Hi Nagnouma! Thank you for this recommendation and review. We appreciate your time and business and will make sure to relay your satisfaction to Jerome and the team. It was a pleasure to help you get into your new vehicle. Glad to have you as a part of our family here at Team Tosa!

January 11, 2021

Dealership Rating
Employee Rating

Thank you for helping me purchase the vehicle and guide me through the finance and warranty. I recommend this business to anyone looking for a vehicle. More

by Lping91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Candice Bell, STEVEN A GARNER, Joshua Revels

Feb 26, 2021

Russ Darrow Kia of Wauwatosa responded

Hello Lping! Thank you for taking the time to post this great review. We will make sure that everyone you worked with knows of your satisfaction, It was our pleasure to help you find your new vehicle and we are happy to have you as part of our Family here at Team Tosa.

January 10, 2021

Dealership Rating
Employee Rating

Very nice and respectful and fast thank you for my new 2021 Kia I’m so excited and you all did an amazing job with helping me along the way More

by Jasmainevalentine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: STEVEN A GARNER

Feb 25, 2021

Russ Darrow Kia of Wauwatosa responded

Hi Jasmaine! Thank you for posting your experience. We appreciate you and your business. It was a pleasure to help you get into your brand new vehicle! We are glad to have you as a part of our Team Tosa Family.

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