Troy Moretz | Page 2

Purchased a new Kia and salesman Keith Foster was great and the finance department made everything easy to understand. and the finance department made everything easy to understand. More

by NOSEY00 Verified Customer Verified Customer

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Excellent customer service. Dylan, Carlos and the whole team make the car buying experience a pleasure. They are patient, knowledgeable, friendly and professional. This is the o Dylan, Carlos and the whole team make the car buying experience a pleasure. They are patient, knowledgeable, friendly and professional. This is the only place my husband and I purchase our cars and we have bought 9 vehicles from them. When someone asks for a recommendation we recommend Shottenkirk WB More

by JOCARNES Verified Customer Verified Customer

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The staff was great, they gave the impression they cared more about me getting what I needed and less about their pay check. They had the car I wanted in stock. Would recommend this dealer. more about me getting what I needed and less about their pay check. They had the car I wanted in stock. Would recommend this dealer. More

by CMLANNING2018 Verified Customer Verified Customer

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They had the truck and color that I wanted available. I was able to drive the truck home the day I purchased. I was able to drive the truck home the day I purchased. More

by CSMCALLISTER5 Verified Customer Verified Customer

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Most dealerships come off as fake like they are just trying to sell something. Luke and Troy did not. They took the time to listen and offer solutions that truly fit my needs. I will be back and will te trying to sell something. Luke and Troy did not. They took the time to listen and offer solutions that truly fit my needs. I will be back and will tell my friends and family! More

by CHEMGRO19 Verified Customer Verified Customer

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Very efficient. Located the car that I wanted. Made the purchase quick and easy. Car was ready. Financing completed early. Thanks to the Luke and the entire team. Located the car that I wanted. Made the purchase quick and easy. Car was ready. Financing completed early. Thanks to the Luke and the entire team. More

by SHELDONRICHEY01 Verified Customer Verified Customer

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Totally pleased. Fair, quick, and painless. Thanks to all involved. Love the Acadia Denali. Excellent experience. Fair, quick, and painless. Thanks to all involved. Love the Acadia Denali. Excellent experience. More

by JKINSEY1280 Verified Customer Verified Customer

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I have always had nothing but the best experiences in their service department and when I have ordered new trucks from Shottenkirks I have received them in a very timely fashion exactly as I submitted th their service department and when I have ordered new trucks from Shottenkirks I have received them in a very timely fashion exactly as I submitted the order for More

by MJAMES853 Verified Customer Verified Customer

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Love this place! Love the people! Love the cafe! Good place for my truck needs. Love the people! Love the cafe! Good place for my truck needs. More

by NAKEDWOODSMAN Verified Customer Verified Customer

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Horrible service department and pushy sales department. Took truck there for replacement motor. Matt their service advisor said it would take 4 to 5 weeks to get a motor in February 2023. Finally got a mot Took truck there for replacement motor. Matt their service advisor said it would take 4 to 5 weeks to get a motor in February 2023. Finally got a motor in August of 2023 after numerous calls and messages that was never returned. Then the price he quoted myself and yemm was a lie and ended up costing another $3000 cause he said he didn't think about turbos needing replaced when we all asked if the original price of 11000 covered turbos and he said yes. Well nope it didn't now. Then truck still had issues after getting it back 3 times from them and having it towed back. We had to replace battery which was over $200 and that wasn't issue. It was actually the fact that their guys don't know what they are doing and messed up wiring harness and melted main wiring harness. Now truck is throwing O2 codes again but no other Ford dealership will touch it cause shottenkirk touched it. So only place we found to cover it now it a Ford dealership 2 hrs away from us. So truck will go there now cause they at least found out that shottenkirk guys broke wire to O2 sensor when they disconnected them to see if they were giving bad turbo codes. Will never take another vehicle to them and we own 2 other Fords. And let's not forget that I left messages for GM and service manager and can't get them to call back either. They will just steal money from you and lie to you. Specially if you're a female. Just run and don't take your vehicles here. Instead went elsewhere and purchased a brand new 2023 cause I refuse to buy from them now as well. They have lost all my business. More

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