Trevor Williams | Page 2

Have always v done business with Webb ford,,,, had problems with there service department and with some young salesman.. called Fair Oaks and within 45 mins were in a new car,,,, Took my escape there problems with there service department and with some young salesman.. called Fair Oaks and within 45 mins were in a new car,,,, Took my escape there for service and am treated like a god,,, More

Report | Print

They are always accommodating and helpful. This is my third car I have bought from this dealer. Employees are always great. This is my third car I have bought from this dealer. Employees are always great. More

Report | Print

Service was great. Very welcoming and professional. Not many dealers can measure up to Fair Oaks Ford. Mark S. in service as well as the rest of the team, make you feel Very welcoming and professional. Not many dealers can measure up to Fair Oaks Ford. Mark S. in service as well as the rest of the team, make you feel welcome. No repair is made to be trivial. The professionalism is second to none. More

Report | Print

The vehicle service that I received was awesome. I will be coming here again for all my vehicle needs. I will be coming here again for all my vehicle needs. More

Report | Print

I love this dealership! Their service dept is knowledgeable, honest, friendly and efficient! They make everything easy. Their service dept is knowledgeable, honest, friendly and efficient! They make everything easy. More

Report | Print

The service department is always amazing they take great care of my vehicles definitely would recommend there service department care of my vehicles definitely would recommend there service department More

Report | Print

I took my Fusion to Fair Oaks Ford in Naperville for an oil change and was told that there was a brake hose recall, but that if they did that work, they might break a part that would take them five weeks t oil change and was told that there was a brake hose recall, but that if they did that work, they might break a part that would take them five weeks to get. So if I didn’t want to be without my car for five weeks, it was suggested that I skip this recall, which is what I did. A dealership that truly cared would have offered to get the part that might break and then call me to re-schedule, but that wasn’t an option for me. When I picked up my car, the service ticket stated that the recall had been done, which, I was informed, was not the case. Not wanting Ford’s records to incorrectly show a recall had been done, I asked them to correct the ticket. This led to a series of phone calls, three different stories about how to correct Ford’s records, and much of my time spent dealing with this matter--a process which is still ongoing for me. The bottom line of my experience with this dealership is that if you are looking for a service department that doesn’t care about you or your car, that will tell you a different story every time you talk with them, and that will treat you in a rude, unapologetic and indifferent manner, Fair Oaks Ford in Naperville is the service department for you. More

Report | Print

great service and very accommodating service department. no complaints just great service. They stand behind their service. Trevor always a solid. no complaints just great service. They stand behind their service. Trevor always a solid. More

Report | Print

I continue to do business with FairOaks because everyone there takes good care of me. Very important to me is the service department there. Too many names to mention, but thank you Trevor. My 2015 Ford Tra there takes good care of me. Very important to me is the service department there. Too many names to mention, but thank you Trevor. My 2015 Ford Transit ended it's travels with me at over 204,000 miles. I was in for regular service almost every month. In my business I take care of my small customers like they were big. That's what FairOaks has always done for me. Thank you. More

Report | Print

Their service department is nothing but a scam. Multiple repairs over the past year and every time they "fixed" something we had to bring it back for something else. The service department will not Multiple repairs over the past year and every time they "fixed" something we had to bring it back for something else. The service department will not take responsibility for anything they do. Don't go here unless you want poor work with no integrity. If I could give a negative review I would. More

Report | Print