22 Reviews
Write a Review22 Reviews of Frank Luciano
May 18, 2026
Went in for an oil change on Fri 05-15-26. Frank was the service writer he met me promptly at my driver's door. I mentioned what I was there for an oil change.( Works incl tire rotation). Fran Frank was the service writer he met me promptly at my driver's door. I mentioned what I was there for an oil change.( Works incl tire rotation). Frank listened to my concerns with the vehicle and noted them on the work order. Everything was completed correctly in a timely matter of 1 hour. Thanks Frank and Fair Oaks Ford for a job well done. I will definitely be back for my next service needs. More
May 14, 2026
Thoroughly, explained my options and kept me informed of the process. Great work and car came back clean. the process. Great work and car came back clean. More
Other Employees Tagged: Mark Benakovich
April 27, 2026
Easy to make appointment. Service advisor was thorough. He kept me up to date on warranty, progress and final repairs. Repairs completed promptly. Service advisor was thorough. He kept me up to date on warranty, progress and final repairs. Repairs completed promptly. More
November 27, 2025
Great friendly staff. Very knowledgeable. I have been going to Fair Oaks for more than 17 years. I will continue to go there. Very knowledgeable. I have been going to Fair Oaks for more than 17 years. I will continue to go there. More
Other Employees Tagged: John Mazurek, Mark Benakovich, Tim Nickels, Mark Sciulli, Trevor Williams, Carlos Posada
October 06, 2025
I always feel like Fair Oaks Ford does an excellent job maintaining my car. The service writer listens to my requests and documents it correctly. I’ve never had to come back because the work wasn’t done ri maintaining my car. The service writer listens to my requests and documents it correctly. I’ve never had to come back because the work wasn’t done right. More
June 27, 2025
Amazing Dealership! Service Department is friendly and on point! Dean, my recent salesman on my new Mustang was awesome; he did a great job at keeping me abreast of th Service Department is friendly and on point! Dean, my recent salesman on my new Mustang was awesome; he did a great job at keeping me abreast of the status of my car and well as the delivery of the vehicle. Added bonus - this dealership has great snacks and coffee! its a little thing that makes a difference. Highly recommend this dealership More
Other Employees Tagged: Pam Hammersmith, Robert Wojtan, Dean Khater, Erik Padilla , Serafin Castelan
May 21, 2025
Frank from service dept was very kind/friendly. Tires rotated, oil change and recall on battery taken care of in a reasonable time. The service and treatment here has me so happy every time. Tha Tires rotated, oil change and recall on battery taken care of in a reasonable time. The service and treatment here has me so happy every time. Thank you! More
April 07, 2025
Oi broke down on the highway had my vehicle towed to Fair oaks Ford and was taken care of immediately and was able to get back on the road. Thanks for the great service. oaks Ford and was taken care of immediately and was able to get back on the road. Thanks for the great service. More
February 17, 2025
Been going there for thirty years and and have a 2009 ranger and a 2013 fusion and keep them in good condition. Service is $$$ but they always fix it right. ranger and a 2013 fusion and keep them in good condition. Service is $$$ but they always fix it right. More
Other Employees Tagged: John Mazurek, Mark Sciulli
October 28, 2024
Once again, Fair Oaks and especially Frank Luciano save the day. Took my car in for issue. Ended up being catalytic converter problem. Thank goodness it was covered. Work could not be completed that Friday the day. Took my car in for issue. Ended up being catalytic converter problem. Thank goodness it was covered. Work could not be completed that Friday so was given loaner to use. Frank is always so gracious and patient with me even when I ask silly questions. I will not buy a car anywhere else mainly due to Frank Luciano’s outstanding customer service More

