Tre' Preston was very helpful and service was very
quick. Waiting area was very nice and comfortable.
quick. Waiting area was very nice and comfortable.
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by Griff
May 14, 2024 -
Werner Hyundai responded
Griff,
We are grateful for you leaving Tre this wonderful review! We are thrilled to hear that Tre took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he was very helpful. Please drive safely and do not hesitate to let us know how we may be of further service to you.
Service department opened right on time.
Reception area was cleaned. The attendant, Tre Preston was knowledgeable and professional.
Reception area was cleaned. The attendant, Tre Preston was knowledgeable and professional.
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by Centerville1946Dairlene
Service Price Transparency
Mar 08, 2024 -
Werner Hyundai responded
Thank you so much for leaving Tre this amazing review! We are glad to hear that Tre took exceptional care of you and your automotive needs. We are happy to know that he was knowledgeable and professional. Please do not hesitate to let us know how we may be of further service to you.
It was easy to schedule an appointment.
The service center was ready for my vehicle at appointment time. I waited for my service. Trè Preston went over the detailed inspection. I ended up r
The service center was ready for my vehicle at appointment time. I waited for my service. Trè Preston went over the detailed inspection. I ended up replacing my tires. It was a great experience. The massage recliners are top tier!
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by bsn_rn2000
Service Price Transparency
Dec 29, 2023 -
Werner Hyundai responded
We are grateful for you leaving Tre this stunning review! We are thrilled to hear that Tre took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he went over the service that was done to your vehicle. Please drive safely and do not hesitate to let us know how we may be of further service to you.
Werner Hyundai is a great dealership.
I have experience some great things about them since I’ve been going there. All of their customer service are wonderful. My customer agent is. Tre’Pr
I have experience some great things about them since I’ve been going there. All of their customer service are wonderful. My customer agent is. Tre’Preston is a great salesman excellent service that he provide to me he’s always on task when I call he always answer all of my questions with excellent answers and I appreciate you great service
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by Chandra porter
Service Price Transparency
Dec 06, 2023 -
Werner Hyundai responded
Chandra,
Providing stellar service is so important to us here at Werner Hyundai and we are glad that Tre's efforts could meet your satisfaction! We are honored to have had the opportunity to work with you. We are thrilled to know that he is always on task when you call and answers all of your questions with excellent answers. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you. Congratulations on your new vehicle- behalf of the entire team!
Great communication and service from the staff.
I was serviced promptly and given clear advise about my car.
I was serviced promptly and given clear advise about my car.
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by dra_gunning
Service Price Transparency
Nov 02, 2023 -
Werner Hyundai responded
Thank you very much for leaving us this positive review! We are glad that our team took amazing care of you and your automotive needs. We are pleased to know that they gave clear advice to you about your vehicle and gave you great communication. Please do not hesitate to let us know how we may be of further service to you.
Their service department is the worst in town.
My partner dropped off his car Sept 6th. and was told the parts would be available in 2-3 days. He was given a quote in excess of $3500 and after a
My partner dropped off his car Sept 6th. and was told the parts would be available in 2-3 days. He was given a quote in excess of $3500 and after a week, there were no updates. He called Tre Preston, the service advisor assigned to him and was told he was with a customer and would call us back. Once a week my partner called and tried to get an update and was either put on hold or simply told that Tre Preston was unavailable, on lunch, or with a customer. If it were me, I would have called every day.
We finally went in person on Sept. 26th. and Tre Preston didn't even acknowledge our presence. He also had another irate customer with him so I'm sure his hands were full. After waiting for a while and obviously getting jerked around we finally met with the Service Manager Phil Holland who seemed surprised to learn that it had been so long with no updates. He seemed taken aback by the whole situation and calmly reassured us that he would get his best mechanic/foreman on the job to ensure that estimate and subsequent repairs would be correct. He said he would call us in a couple days; he took down my partner's number and never called us.
In hindsight, Phil is a very good actor and plays the understanding yet firm manager but, his service department is a direct reflection of his leadership. He's only as good as his best hire and so far they are as incompetent and unprofessional as they come. The final estimate that we eventually received was more than we were quoted in excess of $4000. The issue is not just the cost, it's the lack of communication and follow-through. It took a month to handle something that should've taken at most a week. From what I saw the mechanics had time to shoot the breeze and play around with each other while the service advisors had time to congregate amongst themselves but didn't ask if we had been helped. Seeing the amount of customers that complain about their service department on Facebook yet they only highlight positive reviews on their website leads me to believe that it might be time to get the BBB involved. I genuinely don't feel like they've been honest about the repairs, the cost or even the ways in which we could pay for such costly repairs. We came once for an oil change but I don't even have confidence that they can do that for us anymore. One star is too generous.
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by RCP22e
Service Price Transparency
Oct 06, 2023 -
Werner Hyundai responded
Randi,
Thank you for sharing your experience with us and bringing this to our attention. We deeply apologize for the lack of communication you have received from our staff. We have forwarded your concerns to our management team to address. Thank you and have a great day!
I love this dealership they were very helpful in helping
me select my vehicle and I loved the price I got my vehicle for I'm very satisfied with the service.
me select my vehicle and I loved the price I got my vehicle for I'm very satisfied with the service.
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by dianecostilla
Service Price Transparency
Oct 02, 2023 -
Werner Hyundai responded
Dianecostilla,
We greatly appreciate you taking the time to leave us this stellar review! We are honored to have had the opportunity to work with you and we are glad that our team could provide you with 5- star service. We are thrilled to hear that they were helpful in you selecting the vehicle you loved at the price you loved. Please drive safely and do not hesitate to let us know how we may be of further service to you. We warmly congratulate you on your new vehicle- behalf of the entire Werner Hyundai team!
Always a pleasure coming here.
I receive excellent service by a friendly and courteous staff. A special thanks to Trey Preston for his great customer service so early in the morni
I receive excellent service by a friendly and courteous staff. A special thanks to Trey Preston for his great customer service so early in the morning.
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by GreenBull
Service Price Transparency
Sep 27, 2023 -
Werner Hyundai responded
Thank you so much for leaving Trey this marvelous review! We are glad to hear that Trey took great care of you and your automotive needs. We are pleased to hear that he and the entire Werner Hyundai team is friendly and courteous. If there is ever anything more that we may help you with please do not hesitate to let us know.
I received very good care with my car thanks to Tre
Preston my advisor and management.
Preston my advisor and management.
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by Spicylady01%
Service Price Transparency
Aug 31, 2023 -
Werner Hyundai responded
Thank you for sharing your positive experience with us! We are happy to hear that Tre and the team took great care of you and your automotive needs. It is our pleasure to serve you. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Always great service of which they go above and beyond.
Customer service is outstanding and the service department is very knowledgeable always addressing and fixing any problems
Customer service is outstanding and the service department is very knowledgeable always addressing and fixing any problems
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by Aarcara83
Service Price Transparency
Aug 23, 2023 -
Werner Hyundai responded
Thank you so much for your wonderful review! We are so glad that our team could consistently provide you with the quality care that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.