Travis Wise | Page 7

Good service kind people love bringing my car in for service. Thank you for taking care of me service. Thank you for taking care of me More

by TRAVISTINEMCDADE413 Verified Customer Verified Customer

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Great service tech. Kept me informed of every repair and change in repair timeline thank you Kept me informed of every repair and change in repair timeline thank you More

by NONE25 Verified Customer Verified Customer

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First (and likely only visit to Russ Darrow Nissan. Simple oil change and tire rotation. Left dealership and discovered tire sensor for front right tire was not working. Came back the next morning f Simple oil change and tire rotation. Left dealership and discovered tire sensor for front right tire was not working. Came back the next morning for a long saga. Svc writer debated whether it could be related to the tire rotation and gave me some bizarre analogy of getting food and McDonalds and if the tire sensor was not working would you think it was McDonalds. Reset sensors and I drove away to find none of them were working. Came back after a 7 mile drive - was told I did not drive enough. Tech took car on a long drive (unauthorized by me) only to come back and realize it was a bad sensor. While sensor was covered by warranty (2023 Pathfinder Platinum), they could not get the valve cap off and charged me $100 to take off the tire - some warranty repair. I hope this is not representative of their service standards. Barring warranty work required to be performed at a Nissan dealership, I am going to be hard pressed to go back to Russ Darrow Nissan. Quite likely a one and done. More

by No24 Verified Customer Verified Customer

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Travis Wise, is a great professional technician. It's a great thing when you are in his presence. What a friendly attitude and he wears a smile that is contagious. You are very blessed 🙌 to have It's a great thing when you are in his presence. What a friendly attitude and he wears a smile that is contagious. You are very blessed 🙌 to have this employee working for you. A great job once again Travis. Customer service is your business. More

by PETERSONV0 Verified Customer Verified Customer

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Knowledge respectful informative skilled helpful & sensitive in understanding of my situation . kept me well informed about what was found sensitive in understanding of my situation . kept me well informed about what was found More

by sandkay26 Verified Customer Verified Customer

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Very professional keep you updated explain what’s going on with your vehicle very polite on with your vehicle very polite More

by NONE25 Verified Customer Verified Customer

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Visited multiple times. The remodeled waiting area is cold, loud and uncomfortable. I also didn’t like having sales staff try to upgrade me to a new car the last two times I The remodeled waiting area is cold, loud and uncomfortable. I also didn’t like having sales staff try to upgrade me to a new car the last two times I’ve visited. More

by CAROLINE.MARTINI2019 Verified Customer Verified Customer

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When presenting my vehicles issue, I was explained the troubleshooting steps. Via a helpful video the process and fix was explained. troubleshooting steps. Via a helpful video the process and fix was explained. More

by DAVID_MICKELSON Verified Customer Verified Customer

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They didn't give me a receipt when I gave them my deductible with was 431 dollars. Very unprofessional and I was very disappointed. deductible with was 431 dollars. Very unprofessional and I was very disappointed. More

by Williams Verified Customer Verified Customer

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Gerald was very informative and although the service person working on my truck forgot to reset my mileage maintenance reminder he did it himself. I appreciate that. person working on my truck forgot to reset my mileage maintenance reminder he did it himself. I appreciate that. More

by Yvonne Ross Verified Customer Verified Customer

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