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Travis Cole
Travis Cole at Niello Volkswagen

Travis Cole

Service Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
198 Reviews
4.9

198 Reviews

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198 Reviews of Travis Cole

October 04, 2025

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Employee Rating

Everyone at this dealership goes out of their way to make sure you are happy and comfortable with the whole experience of getting your car serviced More

by ELAINE7622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Matthew Wirth, Brandon Lamb, Brent Cooper, Steve Timmel

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Oct 04, 2025

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 28, 2025

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Employee Rating

This dealership and services department has always been incredible to me. I feel that they are very attentive and listen to my concerns. Brandon always explains everything that they are going to do during More

by MJMATZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Lamb

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Sep 28, 2025

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 25, 2025

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Employee Rating

Travis was great to work with. Hopefully he will always be our service rep when we drop off our car. More

by brenda27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 25, 2025

Niello Volkswagen responded

Brenda, thank you so much for your kind words for Travis and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 23, 2025

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Quick service. No problems. Repaired as required. Nice and clean waiting area with snacks and beverages. More

by ERIC.GRIGORYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 23, 2025

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 19, 2025

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The car was fixed in one day. Excellent service. Top notch team. A++ all the way More

by leagleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 19, 2025

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 19, 2025

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The car was serviced and ready to drive home The same day.a++ Great service. More

by leagleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 19, 2025

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 15, 2025

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Niello VW always provides the best service. Travis is great and helpful and provides excellent customer service. I will continue to bring my vehicle for all of my service needs! More

by STAYLOR25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 16, 2025

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 13, 2025

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Employee Rating

Exceptionally great customer service! Service completed in a timely manner. My car was well taken care of by Niello Volkswagen! More

by LPATTERSON729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Matthew Wirth, Brandon Lamb, Brent Cooper, Kamal Singh, Jason Black

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Sep 13, 2025

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 12, 2025

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Employee Rating

Travis kept me in the loop during my whole repair experience. Niello helped me get home and back to my car after it was repaired. They have been taking great care of my car since I bought it in 2014. More

by TERIESHOFNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 12, 2025

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 10, 2025

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Employee Rating

Always great service at Niello. Easy to book online, take good care of my vehicles. More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Wirth

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Sep 10, 2025

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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