Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma

Tracy Sapienza | Page 7

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
309 Reviews
4.7

309 Reviews

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309 Reviews of Tracy Sapienza

June 29, 2025

Dealership Rating
Employee Rating

I received exceptional service. Dave Moga, my service advisor, was especially courteous, informative, and helpful. His demeanor helped restore my faith in this dealership. More

by KAREYR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga

Jun 29, 2025

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

June 29, 2025

Dealership Rating
Employee Rating

Very professional and also very knowledgeable we like going there close to our house.Thank you More

by RSTOKIC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman

Jun 29, 2025

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

June 26, 2025

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I travel from Columbia Station because of how good the service is at Ken Ganley More

by BPATTON54077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Dylan Yavorsky , Dave Moga

Jun 26, 2025

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 25, 2025

Dealership Rating
Employee Rating

Although I only met Tracy for a short moment during the financing part but we had great conversations and even learned that I’ve care for a family member of hers. The entire team helped and made us feel we More

by LVONDRAK217
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Madelyn Vega, Tiffany Gonzalez , Chris 'Bubba" Andrade

Jun 25, 2025

Ken Ganley Ford Parma responded

Thank you so much for choosing Ken Ganley Ford Parma! Please let us know if we can be of any more assistance.

June 07, 2025

Dealership Rating
Employee Rating

I like the fact that I got a full gas tank and a clean truck More

by jameskoppa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Austin Simpson

Jun 07, 2025

Ken Ganley Ford Parma responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

June 03, 2025

Dealership Rating
Employee Rating

Our sales experience with Ken Miller was great. The service employees were super nice, but we had to take the car in three times for the same issue before it was resolved. More

by KMRUDLOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dave Moga

Jun 06, 2025

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our staff will be reaching out to you in the very near future. Thank you again for your feedback. It helps us to get even better.

May 18, 2025

Dealership Rating
Employee Rating

Ken Miller was real nice Tracy gave me a hard time about extra warranty on the car wish I hope I get my money back More

by FRANCHINO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Ruper , Kenneth Miller

May 18, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 14, 2025

Dealership Rating
Employee Rating

Matt in service was very helpful and was very efficient. He didn’t mind answering our questions. We were very happy with the service done on our car More

by Herbs4u2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Newman

May 14, 2025

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 09, 2025

Dealership Rating
Employee Rating

My experience at Ken Ganley Ford is always Excellent. From service to Parts to Sales. They will always be #1 in my book. I will definitely refer to all my friends family and neighbors. More

by mv7909
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Madelyn Vega, Dylan Yavorsky , Ken Stafford

May 09, 2025

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

April 23, 2025

Dealership Rating
Employee Rating

The dealership is great. Very nice facility with a friendly staff both in sales and service. Great experience! The overall reason I come back is Pam. I have bought 4 vehicle More

by dan790512
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman , Dave Moga

Apr 23, 2025

Ken Ganley Ford Parma responded

Here at Ken Ganley Ford Parma, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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