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Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma

Tracy Sapienza | Page 28

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
309 Reviews
4.7

309 Reviews

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309 Reviews of Tracy Sapienza

February 17, 2023

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Employee Rating

Amazing staff and they help you with your purchase and price range. Very satisfied and happy 😊 More

by mfigueroa962
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Tom Yerace

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Feb 18, 2023

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

February 16, 2023

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Employee Rating

The service was excellent and they listened to all my wants! The sales guy and the finance team were not pushy and demonstrated the genuine desire to meet my needs regarding my budget. More

by Abby Lopez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike LaScola

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Feb 17, 2023

Ken Ganley Ford Parma responded

Thank you, Abby! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike and Tracy met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

February 14, 2023

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Employee Rating

Had a great experience with this dealership. Very professional and accommodating. Would highly recommend. A1 service More

by Bob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, John Ruper

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Feb 14, 2023

Ken Ganley Ford Parma responded

Bob, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 13, 2023

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Employee Rating

We’ve bought two vehicles in the past three months. Everyone is friendly and helpful!. More

by jenniferlynnmenas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano, Dan Overman

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Feb 13, 2023

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new cars! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

February 02, 2023

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Employee Rating

They do not provide all the information needed when servicing vehicle. No help or assistance either. They try to get you to buy a new car before fixing what's wrong... if they even do that right More

by Megd374
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Overman , Carlyle Franklin, Dave Moga, Nick Seminatore

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Feb 06, 2023

Ken Ganley Ford Parma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 02, 2023

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Employee Rating

They were attentive to my needs and very accommodating. Were patient and answered multiple questions. More

by danadane821
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano , Brandon Taylor-Mitchell

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Feb 02, 2023

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

January 27, 2023

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Employee Rating

Easy to work with. Solved the problem. Provided a ride so I wouldn’t have to sit and wait More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Seminatore, Daniel Walker

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Jan 29, 2023

Ken Ganley Ford Parma responded

Sam, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jan 30, 2023

Ken Ganley Ford Parma responded

Hi Sam, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 26, 2023

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Employee Rating

Everyone is friendly and helpful. I recommend to anyone for sales and service. Make you sure you expect a great experience! More

by Nicky2x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Morgan Gallagher, Dan Overman, John Ruper, Matt Palffy, Nick Feruito , Carlyle Franklin, Dave Moga, Nick Seminatore, Jessica Feruito

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Jan 27, 2023

Ken Ganley Ford Parma responded

Thanks, Nicky, for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

January 18, 2023

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Employee Rating

Overall process was very smooth. The sales guy Mike L. was extremely courteous. I will definitely recommend to other people. More

by alexandreacash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike LaScola

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Jan 19, 2023

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again.

Jan 20, 2023

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! If you have any further questions, please give us a call. We're always happy to help!

Jan 20, 2023

alexandreacash responded

Thanks again. I will be sure to reach out should I have further questions

January 06, 2023

Dealership Rating
Employee Rating

Friendly people, easy to work with. Good mechanics. Been taking cars there for years, different makes and models, mever an issue with them More

by MIKEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Dan Overman, John Ruper, Matt Palffy, Nick Feruito , Carlyle Franklin, Dave Moga, Nick Seminatore

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Jan 08, 2023

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

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