Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma

Tracy Sapienza

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
259 Reviews
4.7

259 Reviews

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259 Reviews of Tracy Sapienza

August 10, 2025

Dealership Rating
Employee Rating

Salesman were working with me all the way and got the kind of deal I was looking for More

by philipgullatta
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, John Albany

Aug 11, 2025

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us, Philip! We're happy to hear it went well and truly appreciate your feedback.

August 09, 2025

Dealership Rating
Employee Rating

I’ve been buying my cars from Ganley for many years. Pam Koglman has always taken great care of me. Signing the papers with Tracy Sapienza is always a breeze. Thank you, Pam, Tracy, Tom, and everyone a More

by Lisacfrabotta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Tom Yerace

Aug 09, 2025

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

August 07, 2025

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Employee Rating

Very helpful and knowledgeable about their services. Explained everything me with ease. Will continue to do further work with them More

by Jeepdriver59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga

Aug 07, 2025

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

August 04, 2025

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Employee Rating

I want to say thank to c. J. And and the staff of people who make my new truck happen i've never had a bad experience in all the purchases I had at this dealership. They take More

by charles.tobia610
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 04, 2025

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

July 24, 2025

Dealership Rating
Employee Rating

Madelyn Vega was very knowledgeable pleasant and most of all patient with me through this transaction. Also she has followed up with me on the other inclusions of my purchase. More

by Jim
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Madelyn Vega

Jul 24, 2025

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

July 24, 2025

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Clean, friendly, makes you feel welcome, clear response to questions and helpful, goes beyond what's needed More

by alzitney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga

Jul 25, 2025

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 18, 2025

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Employee Rating

15 words? Only need one, jerk treated me like I was bothering him very pushy all together my experience sucked not how a dealership should run More

by Jbarnette
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mark Rezzano, Dan Overman

Jul 20, 2025

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

July 12, 2025

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Employee Rating

Service is great. Personal and does good work. If there is an issue with your car that's not understood they will help come up with an solution. More

by WJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Yavorsky

Jul 12, 2025

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 05, 2025

Dealership Rating
Employee Rating

Very enjoyed the whole process. Bubba is an amazing salesperson that helped me and being incredibly supportive More

by Ry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris 'Bubba" Andrade

Jul 05, 2025

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

July 01, 2025

Dealership Rating
Employee Rating

Fernando is a Very professional salesman. He is knowledgeable and courteous Not pushy. He responded to my call quickly. We would certainly recommend him. More

by Lmuren59
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kenneth Miller

Jul 01, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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