Tracy Sapienza | Page 15

My local West Park, Kamm's Corners Ford dealership, Ganley Ford West, was merged with this Ganley location earlier this year. Though I was sad to lose our neighborhood Ford dealership, it is still a co Ganley Ford West, was merged with this Ganley location earlier this year. Though I was sad to lose our neighborhood Ford dealership, it is still a convenient drive for me and the local manager, John Ruper, remained in management in the new location. I was contacted by a sales representative, Austin Simpson, via email and a phone call, and subsequently made an appointment to chat on Monday, October 21 at 3:45 p.m. I was interested in a Select model Mustang Mach-e, but saw a lovely red GT model on the lot. I had done a lot of checking online and felt that a GT was beyond my wildest dreams, and certainly beyond my budget. Austin and the dealership worked with me and put together a lease that fit by budget, including a very competitive trade-in for my low mileage 2017 Escape, and I drove the GT eX4 home by 6:45 the same day! I was very pleased with every stage of the dealer experience. Austin Simpson was well informed, listened well, and completely understood my position. I would recommend him and Ken Ganley Ford Parma to anyone interested in purchasing a Ford of any kind. More

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Mark was very attentive, patient and nice and Tracy was very pleasant. Thank you much very pleasant. Thank you much More

by stephanie.mays Verified Customer Verified Customer

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Mike and Matt are rockstars. Appreciate all the help men. Fantastic job as always. Keep killing it. Appreciate all the help men. Fantastic job as always. Keep killing it. More

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I do not normally respond to surveys but in this case, I felt i needed to do it. I was an out of state buyer which made things a little more complicated. I had a lot of questions from the start and CJ was t felt i needed to do it. I was an out of state buyer which made things a little more complicated. I had a lot of questions from the start and CJ was there to gather responses and helping me navigate through the process. All of my questions were answered on a timely basis. The transaction went very smoothly and the outcome was very positive. More

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I just purchased a 2024 F350 from this dealership. I was able to work directly with George Bode. The experience was great! George was able to answer all of my questions quickly and in terms that I cou I was able to work directly with George Bode. The experience was great! George was able to answer all of my questions quickly and in terms that I could understand. I traveled about 2-1/2 hrs to this dealership. It was well worth the time. The Ken Ganley staff treated me like I was their only customer. I never felt pressured into anything. I highly recommend this dealership to anyone looking for a vehicle. More

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Excellent salesman. Excellent service, worked with this customer to get the vehicle I wanted at a fair price. Highly recommend Ken Ganley Ford Parma and Austin Simpson Excellent service, worked with this customer to get the vehicle I wanted at a fair price. Highly recommend Ken Ganley Ford Parma and Austin Simpson 👍 More

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Found vehicle online. Set up a date and time to go look at it. Bubba was great too work with. Set up a date and time to go look at it. Bubba was great too work with. More

by SAS Verified Customer Verified Customer

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The salesman Mark was nice and very helpful. The dealership seemed to be very well organized and had me in and out within a reasonable amount of time. I would do business with them again when it The dealership seemed to be very well organized and had me in and out within a reasonable amount of time. I would do business with them again when it comes time to purchase another vehicle. Thanks More

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Dealership is fresh, clean and appealing to see and access. All staff are courteous. I had a most pleasant experience with my young (to me) salesman Fernando. He is very understanding and patient with access. All staff are courteous. I had a most pleasant experience with my young (to me) salesman Fernando. He is very understanding and patient with a "non-computer old timer" After the sale, Fernando offered his personal contact information for help at any time. The very next evening, I got locked out of my truck at Lodge with the only key inside my sport coat on the back seat! At 10PM Fernando was called and came from home to try to help. THAT is True Care for a new customer! He now has a friend and customer for life!!! I truly hope the entire Ganley Dealership experience is just half as personal as dealing with Fernando. More

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Nice place, salesmen was awesome, quality vehicles fair negotiations and family friendly with kids with me negotiations and family friendly with kids with me More

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