Tracy Peters | Page 11

Tracy was great to work with and explained things very well. Provided other information as well that will help when scheduling my next appointment. well. Provided other information as well that will help when scheduling my next appointment. More

by GARYMOORE0 Verified Customer Verified Customer

Helpful 0

Report | Print

They are friendly and super helpful The best service dept ever. I have a Pilot that has 180000 miles and runs like a new one thanks to them dept ever. I have a Pilot that has 180000 miles and runs like a new one thanks to them More

by CLIFFORDAMEN Verified Customer Verified Customer

Helpful 0

Report | Print

The place offers Excellent service and prompt responses. The service staff is respectful and listens the concerns. The service staff is respectful and listens the concerns. More

by LEJLA.SUSIC Verified Customer Verified Customer

Helpful 0

Report | Print

Always exceeds my expectations. Very friendly, professional and treats us like family. Would recommend this dealership to the world. Excellent cars at Excellent prices.. Very thankful to be apart professional and treats us like family. Would recommend this dealership to the world. Excellent cars at Excellent prices.. Very thankful to be apart of the Mungenast family. More

Helpful 0

Report | Print

After experiencing a new vehicle catastrophe, Jim Davies and crew went the extra mile. These guys stand behind what they sell. Sheldon Glass was especially helpful, and stayed involved even after the sale. and crew went the extra mile. These guys stand behind what they sell. Sheldon Glass was especially helpful, and stayed involved even after the sale. A dealer down the street claims: "If it ain't right, we'll make it right". Any dealership can sell you a car, but when things go sideways Jim, Sheldon, and Mungenast will definitely "make it right"! More

Helpful 0

Report | Print

I will never use them again for service. They caused us a $2400 repair as a result of negligent and false information provided to my husband. Our 2013 Honda car was making a noise, so natura They caused us a $2400 repair as a result of negligent and false information provided to my husband. Our 2013 Honda car was making a noise, so naturally we took it to Mungenast. We were told that the noise was in the engine due to loose part and was not recommended to open the engine to repair as this would be cost prohibitive. The technician did not believe there was any harm at driving the car as such. My husband then decided to continue to drive the car a few months with the assurance that was conveyed to him that there was no concern. I became worried and asked him to take the car to another dealership for a 2nd opinion. Today we were told we need the VTC Actuator replaced and possibly the Timing Chain. All together we are looking at a $2400 repair cost. Finally to make matters worst, I had my oil change yesterday at Mungenast, but when I collected my car, the dashboard still stated 30% Oil life. In the best case scenario the technician just forgot to switch a button to restate the oil life but at worst they did not change my oil. I have 0 confidence in their ability and will not be returning as a customer. More

Helpful 0

Report | Print

Wheel/rim Repair With only 10,000 miles on my new car, I accidentally rubbed my back wheel on a curb and I honestly didn’t think it could be repaired. I called my sal With only 10,000 miles on my new car, I accidentally rubbed my back wheel on a curb and I honestly didn’t think it could be repaired. I called my salesman Kurt Marty and he reassured me it more than likely could be fixed . Tracy Peters in the service department was wonderful to deal with. I needed a loaner car and also needed my car completed no later than 3 PM on Friday. Tracy called the company that does the repairs to confirm they could meet the deadline. Not only did I get my car on time but the rim looks amazing! It was damaged badly in two places and somehow they fixed it. I also need to add the fact that Tracy is a very patient man.....I’m sure I tested his patience that night. Ha. Thank you Kurt and Tracy!! More

Helpful 0

Report | Print

New Car Purchase, #5 Recently I purchased my 5th new car from Mungenast Honda, and the Mungenast Honda service department has maintained all, plus two Civics purchased els Recently I purchased my 5th new car from Mungenast Honda, and the Mungenast Honda service department has maintained all, plus two Civics purchased elsewhere as pre-owned I've never been disappointed with sales or service at Mungenast Honda, in fact the entire buy & service experience is outstanding. I work with sales representative Bob Carroll: I call Bob about a car in the Mungenast inventory, Bob has the vehicle out front when I arrive for a test drive and a price proposal ready when I return; one or two iterations on options and price and the deal is done and I'm on the road in about 2-hours elapsed time. Outstanding. My experience with the service department is the same, and the family members drive their Hondas about 200,000-miles, wrecks notwithstanding, so I work with Honda Service on regular intervals. Excellent Cars! More

Helpful 0

Report | Print

2017 CRV Touring Service advisor Tracy Peters is exceptional in his ability the listen and then expedite a solution to any vehicular issue. He is supported by the mos Service advisor Tracy Peters is exceptional in his ability the listen and then expedite a solution to any vehicular issue. He is supported by the most professional and capable of technicians. Larry was assigned to repair my vehicle. His repair exceeded my expectations. You can trust Tracy and Larry with one of your most treasured assets, you Honda vehicle. More

Helpful 0

Report | Print

Excellent Service I purchased my last two CRV's from Mungenast St. Louis Honda. I come here for service because they make it so easy. On my most recent visit, Tracy h I purchased my last two CRV's from Mungenast St. Louis Honda. I come here for service because they make it so easy. On my most recent visit, Tracy helped me figure out which service I needed based on past history. He pointed out service I had requested, that wasn't due at this time. In addition, they reminded me my license plates would expire and performed the state inspection! Thank you again for making this so easy... Linda Johnson More

Helpful 0

Report | Print