I USED to be a loyal customer, but after the...gee am I bothering you?...attitude, I am no longer a loyal customer, and not a customer at all. I bought my truck from you and I had been taking my van to you before buying the truck, I have been a long time customer and after the treatment, or lack of it, that I received on my last visit, I will never come back. I took my truck in for service, and after being told that my rear end has a leak, that I knew about and would have to pay for the scope...fine. The foreman took my truck out for a test drive and said that my transmission needed attention. Of course that means paying for another scope test to be done. REALLY????? I mean come on,,,,,I am already there paying for one diagnostic, why bilk me for another??? So you went from getting the work for the rear end which I wanted done. When I get a call from my advisor letting me know that there is something wrong with my transmission and I am looking at another 4-6 thousand dollars to fix everything, plus another diagnostic....again come on!!! You would have had about 4-6 thousand dollars from me on repairs,,,,,was another 200 really needed to be charged to me???
Over the years when people have asked me where I get my service done and I reply Cam Clark,,,,I have heard so many horror stories about the lack of attention people get, I always said I have not had that experience. Well, after the experience with the service center, we went over to the used lot to see if there was anything that I might like, if I chose not to fix the truck. The lady, Tracy, was doing a delivery of a new vehicle and was busy for a bit,,,no problem,,,we got that. We went over to the used lot to look. We had been there for about a half hour, when we decided to leave as we were getting hungry for lunch at the time. As we were leaving Tracy drove into the lot and said she would contact us when paper work was done to see where to go from here. Five days went by and no word from Tracy. Mainor called and asked how things were going and I told him. He was aplogetic and said he was emailing Tracy to get in touch with me. In the meantime, he assigned someone else to me. Nathan called me and set up email communication. Great,,,I did forget that he had said he would email me. I had not heard anything for a couple more days and Mainor called me again to see how things were going. As I had forgotten about the email, I said I had not heard anything since getting the original message. I did go and look and see that I had made a mistake as Nathan had sent me an email with the description of a vehicle that I had looked at. Just one,,,,I had seen about 4 of the vehicles there, but he only sent one description...no picture I might add.
I would think that with COVID going on, a potential sale might be something that would be welcome. I am not sure why my visit there this time was so horrible, but it was and Mainor was the only bright spot in my dealing with the dealership. He truly seemed to care, and I have to say that on this visit, he was the only one that seemed to see value in me as a loyal customer. All of my truck needs were taken care of here.
Also, my boyfriend was looking for a new mustang last year and went into your establishment. I was with him and we were in one of the sales offices looking for a car. The fellow who we were dealing with could not find a car that my boyfriend liked on the lot, so we left. We went into Calgary and went to a dealership and the fellow there did a little looking and found the car that he now owns....a ragtop,,,I am sure that the commission on that would have been quite nice and the fellow in the city had a big smile on his face. When I moved to Airdrie, I decided to move all of my services and needs out here too, With a big dealership like this, it is a sad state of affairs when one feels the need to go into the city to be treated properly. We will not be back.