Torrey Tammaro | Page 16

Great Service, Stay away from Loaner car service I have a 2017 C300. I leased it in July 2016 so it was one of they first. In the beginning I came in several times to learn about the car, the service I have a 2017 C300. I leased it in July 2016 so it was one of they first. In the beginning I came in several times to learn about the car, the service people were always willing to teach me and Torrey always took time to say "Hi". Recently I brought my car in and they had to call Mercedes USA, due to an unusual computer code. Mercedes has to get the part from Germany. I would think after 1 year of all C300s they would have all parts in USA. I had a loaner from Graham. Everything was fine till it was keyed and I brought it in immediately. I had the police involved and did everything I could. Graham gave me an estimate of $500 to fix the keyed area. I wanted to know why I paid $1449 for scratch & dent insurance & I couldn't use it for this. I called Graham twice without a return phone call. It a Mercedes policy that I cannot use the scratch & dent policy. (So for Mercedes, I give you $1449 to invest and use, if the leased car comes back without a ding or dent, do I get my $1449 returned?) Graham said keep the car till I can get mine back. Torrey called said they had to order parts from Germany. My car was fine to drive till the parts arrived. I turned in the loaner and asked for the damage paperwork. It was way over estimate...oh, it was someone else's paperwork with my name & information on it. They took it back when I pointed it out. Mr. Ali tried to pull up my estimate...no one had looked at it yet, but Graham said it would be $500. There was no paperwork on the car. I understand, I assumed Graham had spoken to someone about the damage. Now it is at the dealership, I have no idea of the cost. If it is more than $500, I will inform my insurance company. Also I received a letter from Jeffrey Wolfson, who I called twice without a reply. I did get a call from Ken Lucas, salesman, did I want a new car? It was the current car I was driving, just brand new. He made all kinds of offers. I finally got him to stop. Here is my thought, why would I want the same car that we need to order parts from Germany? I love my C300, Torrey has been extremely helpful (please be sure that this goes in his file!) If I need service again I will be sure to bring it in to Torey, I will call Enterprise, for a rental.I don't want to deal with Graham again, and I am sure that he doesn't want to deal with me, but I do need an estimate and I am not expecting it to be over $500. As I write this, I just got a call from Peter, who works for Graham, my estimate, with the help of Torrey, did come in at $500. Even with Ken Lucas, as he was trying to make a deal on a new car, he said that they would drop the $500 charge. When my lease is up I am planning on getting another Mercedes. More

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Car service Great dealership. From the people who great you to service to car loaner it's all smooth. Torrey my service adviser is always on top of things for me. Great dealership. From the people who great you to service to car loaner it's all smooth. Torrey my service adviser is always on top of things for me. I appreaciate Mercedes benz Bonita springs and the good people. More

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Unsurpassed Customer Service in the Service Department! I've taken my car in for service 2 times in the past 6 months. My service adviser is Torrey and he does an outstanding job with keeping me informed an I've taken my car in for service 2 times in the past 6 months. My service adviser is Torrey and he does an outstanding job with keeping me informed and updated. My car is returned to me when promised and very clean! EVERYONE at the service department are eager to assist and makes you feel like you are their only client! No car dealership has ever made me feel so appreciated. Beautiful dealership with a staff that truly cares about their clients needs! Thank you - Mercedes Benz of Bonita Springs - for unsurpassed customer service! -Joyce Ann Logan More

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Routine service Excellent treatment A to Z. Very professional, efficient, no BS or extra costs. Torrey could not have been more professional. I shall return next time Excellent treatment A to Z. Very professional, efficient, no BS or extra costs. Torrey could not have been more professional. I shall return next time service needed! More

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Service was as expected. The loaner car experience was not as stream line as I have had in the past. I have had better experiences in Naples. was as expected. The loaner car experience was not as stream line as I have had in the past. I have had better experiences in Naples. More

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Professional and efficient. Great job, Mercedes Benz, Bonita Springs. The service was timely, efficient and professional. I loved the pre-pay online with the service receipt, s Great job, Mercedes Benz, Bonita Springs. The service was timely, efficient and professional. I loved the pre-pay online with the service receipt, so pick up was quick. I also loved the text updates, so I knew the status without long phone calls. More

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Outstanding The service team at Mercedes-Benz of Bonita Springs is simply outstanding. Their manager Zubair epitomizes class and professionalism. It runs off on The service team at Mercedes-Benz of Bonita Springs is simply outstanding. Their manager Zubair epitomizes class and professionalism. It runs off on the rest of his team. Torrey made sure everything was done as quickly and thoroughly as possible. He insured all of my expectations were not only met, but exceeded! Kudos to them! More

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What owning a Mercedes feels like Beautiful new facility, people that care about you. The true feeling of owning a luxury car. Worth the drive just to look around and enjoy watching yo Beautiful new facility, people that care about you. The true feeling of owning a luxury car. Worth the drive just to look around and enjoy watching your car being serviced quickly and on time or enjoy Naples for the day in a loaner. More

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Very pleasing! All staff are knowledgeable and efficient! Everyone goes the extra mile to ensure that your total dealership experience is differentiated. Extra effor All staff are knowledgeable and efficient! Everyone goes the extra mile to ensure that your total dealership experience is differentiated. Extra effort is expended to ensure the comfort of the customer experience! More

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