"Bad experience with service but fixed."
Bought a brand new 2019 Toyota Camry XSE, was told the car would be available within 2 months right after ordering it, got it after 4 months. The first day I got the car, the doors were rattling speakers were loose, and Windows were not properly put on. After months and months of complaining for these issues they finally fixed only ONE of them and when getting the speakers fixed the service center cut the interior leather of the car and dirtied the interior of the car and denied having these issues, and when trying to get the speaker issue resolved the assistant for the Head Technician could not find the issues and about 2 others and about 3 Service advisors either even after explaining where exactly the rattling is coming from and showing them what is causing the rattling. After all of that, they ordered they wrong part and made me wait even longer just to get that issue resolved after 2 months after coming back almost every day for 2 to 3 weeks. They wasted so much of my time for being so clueless and never got any compensation for that. Also, when picking up the car they made me wait almost 40 minutes at the center even when they said I can come in to pick up the car I had to ask numerous of times where my car was.
Even after talking with the Service people they denied the windows being defected claiming I had them tinted. Never had the windows tinted or altered in any way other than just picking it up straight from the dealer. Even if I had ever gotten tints on the car I would have never gone to the dealer if it was not a dealer related issue I would have gone to the place where I had gotten the tints.
Also ordered an additional part for the car from the day I ordered the car. Having been over 4 months of not receiving it even though trying to contact Fleet manager where he does not answer calls at all and his employees say he in a "meeting". When going to the dealership seeing him just standing around, his employees still say he would be in a meeting and he is clearly not. Even when trying to ask for my part, the Fleet Manager said it would be up to 2 months before getting the part and he has been avoiding my calls. It has been 4 months since I picked the car up and I have not heard a word from him and still haven't gotten the part. Even asking for compensation never got anything or even got a refund from the dealer.
Edit: dealer called resolved the issues that i have been having, such as getting the windows fixed, and getting the other parts after waiting such a long time, also gave some comp.
"Buying a Car"
Very friendly staff and excellent service. The staff was very attentive and helped me pick a vehicle that best suited my needs. I definitely recommend coming here to buy a car.
Other Employees Tagged:
"An excellent experience"
I had a great experience with the team at Erin Park Toyota. Geoffrey selected the perfect models to choose from and highlighted the best features for me. Suleman walked me slowly through the finances, making sure everything was clear and understood. And Mick got my headed out of the dealership prepared after showing me all the tips and tricks in my new Toyota. PJ, Stacey & Tony, you should be proud of the service your team provides.
"About leasing of our 4th car from Erin Park Toyota "
The overall experience of leasing our new car is super satisfaction. Especially, we like to thank you for Tony Tam, Dane and Vincent , they are so professional and resolved our issues promptly. It is outstanding!
Other Employees Tagged:
, Jim Tam
"Very satisfied, love my new car 👏🏼👏🏼👏🏼"
Extremely satisfied with the quality is service provided by this dealership. Everyone in the sales and financial services office was very helpful to help me purchase the car I needed
"awesome, highly recomended"
Very helpful and trust worthy most of all very accomodating, 100% response rate to emails and phone calls.High recommended to all new car buyers
My 2017 Corolla was stolen 4 months after purchase. I came back and Geoff was very helpful With putting me in the car I wanted. 2018 Camry XSE. Thanks a lot toyota team.
"Great experience "
- Happy Toyota
I like to thank Dane and everyone at Erin Park for helping me make my second Toyota vehicle purchase. I will always be Toyota owner thanks to the the great staff there.
Other Employees Tagged:
"Great service and vehicle"
I was looking for a used car since last summer. I work with seniors in the community, so I need to stop and start frequently. Of course, the car had to be gas-saving too. I searched online and Toyota Erin Park came into my choices. I went there and Ryan catered me. He is patient, professional and extremely helpful. He answered my questions about the details of the car and accompanied me to the trial drive.He helped me and I got all very good deal based on my financial status. While I was negotiating with financial terms, Ryan got all the paperwork done. He even helped me contact my insurance company to ensure I could drive the car on the road as soon as possible. Now, I've been driving the car for almost a year now. It never fails me. I'm just so happy to recommend Ryan, Suleman and Tony to everyone who's looking for a used car.