Tony Botoroaga
Tony Botoroaga at Toyota of Gladstone

Tony Botoroaga | Page 4

Service Advisor

Toyota of Gladstone

19375 SE Mcloughlin Blvd
Gladstone, OR 97027

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4.8
35 Reviews
4.8

35 Reviews

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35 Reviews of Tony Botoroaga

October 26, 2023

Dealership Rating
Employee Rating

Toyota dealership was fast and efficient. John and Eric had good personalities. Very helpful. Will be back when the time comes. More

by gdmorrison1952
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Seth Dustin, George Abboud, Sami Boudjeri, Dolf Nuno, Kerry Copeland, Momodou Dem , David Chae, Kristin DeMars, Eric Kalik

Oct 27, 2023

Toyota of Gladstone responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a positive visit to Toyota of Gladstone. It's great to know that our team, particularly John and Eric, made your experience enjoyable with their good personalities and helpfulness. We believe in providing fast and efficient service to our valued customers, and we're delighted to hear that you found this to be the case during your visit. We look forward to welcoming you back to our dealership when the time comes for your next automotive needs. Whether you're in the market for a new vehicle or require any service or maintenance, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to assist you every step of the way. Once again, thank you for choosing Toyota of Gladstone, and we appreciate your feedback. Have a fantastic day!

May 27, 2023

Dealership Rating
Employee Rating

I was told my Toyota Camry needed a wheel alignment. I took my car to Les Schwab and they said my alignment was just fine. I don’t know who I can trust anymore. I think you guys of Gladstone are trying More

by Sly176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kerry Copeland

May 31, 2023

Toyota of Gladstone responded

Thank you for your business, and we are sorry you felt we were trying to sell you something you don't need. When you drive into our service drive your alignment gets checked and we would only recommend an alignment if it was off. It could be a difference between trying to prevent future uneven wear on your tire in order to save you money vs your alignment being off but not to a point it is a "must have" maintenance item yet. I have brought this to our Service Manager, Kerry Copelands attention and he will be reaching out. Thank you again for letting us know and thank you again for your business.

May 22, 2023

Dealership Rating
Employee Rating

I wanted my oil changed! !2hrs later had to find out where my truck was...Was told they rotated the tires only.......The recite was not in my name but my husbands who has noth More

by pat ruffing
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kerry Copeland

December 23, 2022

Dealership Rating
Employee Rating

Arrived 1:10 for my 1:15 "appointment" for oil change only. I texted at 2:55 "when will this be done?" 3:10 it was ready to go. 2 hours for a oil change and nothing else. This is crap. With an "appointme More

by garnixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 23, 2022

Toyota of Gladstone responded

Thank you so much for sharing this with us. We are so sorry to hear about your displeasure with our service department. Our Service Director, Kerry Copeland is going to be reaching out shortly, if he does not reach you please feel free to reach out at 503-722-4800 and press the number one for service. We would love to hear more details about what took place. Thank you.

August 22, 2022

Dealership Rating
Employee Rating

Been waiting since my 12:30 appointment time for a simple 15,000 mile service. It is now 2 hours and 10 minutes later and still not ready. When I checked at 2:00 they had not begun to work on my car(!) Goi More

by Suestad
Recommend Dealer
No
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