Tony Bonifazi | Page 9

Not sure of the value for this 60,000 mile"check-up" for my Infiniti EX35. I like all of the people as they are friendly and always willing to explain, this one they tried to explain bu mile"check-up" for my Infiniti EX35. I like all of the people as they are friendly and always willing to explain, this one they tried to explain but I was not satisfied. This survey is too detailed to finish. More

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Went in for post sales installation of accessories and a software update that the car indicated it needed. Some of the accessories were fitted however the dealership had received the wrong mud guards for m software update that the car indicated it needed. Some of the accessories were fitted however the dealership had received the wrong mud guards for my vehicle so I will need to visit again when correct product is delivered. Everything else was fine...loaner car available, software update completed and my car was cleaned. Thanks Infiniti of Clarendon Hills! More

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Excellent experience. very friendly, great price....i had to let my car for service and i talk with tony for a loaner...no problem. He introduce me to mike who help me to get my car fix and get the loaner. N to let my car for service and i talk with tony for a loaner...no problem. He introduce me to mike who help me to get my car fix and get the loaner. Next visit i know where to go...thx More

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Everyone was nice and helpful from the girl on the phone when I made my appointment to when I actually brought the car in. The only problem I had was the timing of the work being done. I brought the car when I made my appointment to when I actually brought the car in. The only problem I had was the timing of the work being done. I brought the car in on Friday for a Saturday appointment, because I had use of another car for the weekend. I never received a call Saturday, so I called late afternoon and no work had been done. This delayed my pick-up until Monday, so I had to take an extra trip back to the suburbs from Chicago. More

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SERVICE, SERVICE, SERVICE makes them a top notch dealership. Everyone on the staff from reception to upper management treats you with respect and sincerity. There is never an indication they want t dealership. Everyone on the staff from reception to upper management treats you with respect and sincerity. There is never an indication they want to up-sell - it seems to me that their motto is "We profit thru honesty which builds customer loyalty" Very, very personalized approach to servicing the customer and accommodating your specific needs. Far and away better than dealing with the last two Audi service departments, I dealt with in the past. More

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I had a problem with the seat for the co-driver. I contacted the initial person Joe Calabrese seeking the help, he forwarded the email to Tony Bonifazi. He kindly ordered the seat and let me know when contacted the initial person Joe Calabrese seeking the help, he forwarded the email to Tony Bonifazi. He kindly ordered the seat and let me know when it is ready. I went there to change the seat and do the first oil change (they did that for free) last Wed. The service is great, and the people also helped me to remove some trace on the surface, I cannot notice them now. Lance Groff answered all the questions I had and was very helpful. I recommend this dealership. More

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Excellent Sales Team Excellent Service Team If you Excellent Sales Team Excellent Service Team If you would like to purchase / lease an Infiniti vehicle, this is the place to go to. My wife and I en Excellent Sales Team Excellent Service Team If you would like to purchase / lease an Infiniti vehicle, this is the place to go to. My wife and I enjoy doing business with Clarendon Hills Infiniti. They have been making our experience with them a pleasant one. We cannot thank your team enough because you really do go above and beyond for us. Thank you all very much. More

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Brought in my G35 coupe for service. Mike was great about giving me advice about what should be done vs what could wait. He kept in contact with me throughout the time my car was being serviced (they about giving me advice about what should be done vs what could wait. He kept in contact with me throughout the time my car was being serviced (they had it for a few days). He set me up with a great loaner vehicle. Overall no issues with service and the dealership. I dealt with Tony when I forgot to submit my rewards card for a discount on the service. He was nice enough to credit my account and refund the discount I was supposed to get, even though I know it caused some accounting headaches. Out of all the dealerships I have been to (6 of them in many different cities over the years) Inifiniti of Clarendon Hills is my favorite! More

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This was our second service visit to Infiniti of Clarendon Hills and the experience was the same; excellent. They got us in immediately for proactive service, gave us the keys to a new loaner, got Clarendon Hills and the experience was the same; excellent. They got us in immediately for proactive service, gave us the keys to a new loaner, got all the items we requested completely done and did all for a fair price. Tony, their service manager, is a great guy and kept in touch from beginning to end. I would highly recommend this dealership to anyone. More

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On Behalf of Jennifer and I, we would like to extend our thanks and appreciation to Tony Bonifazi and the service department. As we have stated before their department definitely goes above and beyond for thanks and appreciation to Tony Bonifazi and the service department. As we have stated before their department definitely goes above and beyond for their customers. All we can say is awesome job! We will continue to service our vehicles here! Thank you very much! Mark and Jennifer More

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