Tony Belk

Took my car in for a repair which they did well however they broke something else in the process and the guy tried to argue me up and down that it was already broken. Brook told me they have cameras and th they broke something else in the process and the guy tried to argue me up and down that it was already broken. Brook told me they have cameras and they would check them to see if the item just fell off like the mechanic stated. I received a call a few days later stating that they went ahead and ordered the part and it should be in by that Friday and they would put it on. No apologies no admitting of wrongdoing or anything. Well Friday came and I never heard anything from anyone it has now been almost a month and still my car is missing this part. Will never come back to these crooks again! More

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Over the past 15 years, my family has purchased 7 new and 2 used Hyundais, including 2 Genesis and 2 Tucsons we currently own. However, the service we recently experienced at the Fort Mill, SC, location—spec 2 used Hyundais, including 2 Genesis and 2 Tucsons we currently own. However, the service we recently experienced at the Fort Mill, SC, location—specifically from Service Manager Tony—was so unacceptable that my father, a longtime loyal Hyundai customer, no longer wants to purchase Hyundai vehicles in the future. My car had an alternator replaced but broke down 20 miles later, leaving my dad stranded for hours. The car was towed, and the staff promised to call me first thing in the morning, which they did—30 minutes before opening. The Service Manager assured me the car was already in the bay and on the lift, and that we’d have it back by early afternoon. At noon, neither my dad nor I had heard back, so we called. We were told the car hadn’t even been assessed yet. Tony promised to call back in 15 minutes but didn’t. When I called again, I was told the alternator hadn’t even arrived. I explained that I was facing a time-sensitive situation and could lose my job if the car wasn’t fixed that day. I even suggested that someone pick up the alternator instead of waiting for delivery. Tony’s response? He accused me of “disrespecting” him and refused to speak with me further. I didn’t yell or use profanity; I simply expressed urgency and frustration. His response felt immature and dismissive. Later, my dad and I decided to go to the dealership to wait for the car. Despite being on-site, Tony refused to speak with me face-to-face, opting to call me on the phone instead. He then claimed the car should stay over the weekend to test the alternator’s charge—a completely different answer from what he’d told me earlier in the day. I asked why this wasn’t mentioned sooner, as I could’ve taken the car elsewhere for faster service. Tony’s response? He denied we’d spoken earlier that day, even though we’d had multiple conversations. By 2:30 PM, it was clear the timeline kept changing, and Tony remained avoidant and defensive. Finally, as the last customer of the day, I got a brief 20-second explanation that the car was charging at 40 miles and ready to go. Beyond Tony’s unprofessionalism, there were other issues: - Staff tried to upsell windshield wipers, claiming mine were bad, despite them being brand new. My dad brought them to the service desk to prove otherwise, but they insisted I needed replacements. - Deceptive communication regarding parts sourcing and unexplained delays in the repair timeline. - Poor management practices, including avoidant and defensive tactics. - Accusing a customer of being “disrespectful” instead of addressing valid concerns. - Zero concern for the customer’s safety, schedule, or experience. This level of unprofessionalism has cost Hyundai a loyal customer. We’ve spent hundreds of thousands on their vehicles over the years, but after this experience, my family will not be purchasing another Hyundai. More

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I do not like leaving negative reviews but after 3 YEARS of trying unsuccessfully to get someone at Fort Mill Hyundai (and even Hyundai Motor America) to take care of an issue, it is time. I bought a brand of trying unsuccessfully to get someone at Fort Mill Hyundai (and even Hyundai Motor America) to take care of an issue, it is time. I bought a brand new 2021 Hyundai Palisade Calligraphy in February 2021. It had a small scratch/chip on the liftgate. I informed the salesperson, Cindy Maggard who told me it would be taken care of. I could go on and on (if anyone is interested I will tell you every step and all of the phone calls I have made that were not returned). *Here is a very brief recap: bought car with damage (I did not see because it was dark and the salesperson lifted the liftgate to show me buttons inside the back). * Told it would be taken care of. 3 years in not yet done. * Finally had it fixed almost 2 and half years in however it looked like someone put puddy on it and painted over it. You could easily see it and feel it. I pointed it out to Cindy Maggard-salesperson, Juan Castillo-service, Tony Belk-Service Director and Ray Anderson-New Car Sales Mgr. I was initially told "well that's the best we can do without painting the whole liftgate" for which I replied "okay we can paint it". Then I was told well we would have to redo the emblem then again I said Okay. I bought this car new and it was damaged. So that was August 2023 and they said well let me see what we can do and we will get back with you 3 MONTHS LATER (as always with them) they still had not gotten back with me so I began the calling and waiting on them to return calls that go unreturned. * After getting Hyundai Motor America involved I took it in for them to paint the entire liftgate for which they kept 2 and half weeks and I had to get it back without the emblem as I was going on vacation. Upon my return, I took it back for them to finish and I can't believe how they let it go out. I guess they do not check their vehicles before selling and after repairs. I have requested someone at Hyundai America meet me at the dealership and have been told they can not do this because they cannot tell me when someone from Hyundai America will be going to the dealership. However, Hyundai America would get in touch with the general manager to see what could be done but of course, the general manager has not returned his emails or calls. I would NEVER purchase anything from them again nor recommend them. I am currently trying to get in touch with Chanel 9 whistleblower and show them my vehicle and all of the documentation I have where I have tried to handle this on my own. I am also going to file a complaint with the Better Business Bureau. They are remodeling and I guess they are too busy with the remodel to take care of their customers (at least the ones that have already purchased). More

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I purchased the Hyundai Palisade (from another dealer) because I preferred the touchscreen/navigation graphics compared to others in its class. The 3-part screen & the navigation system were better than c because I preferred the touchscreen/navigation graphics compared to others in its class. The 3-part screen & the navigation system were better than competitors. The navigation graphics were better than the Apple CarPlay system that I had on previous vehicles. I paid $1,250.00 for the navigation graphics/touchscreen system. I also paid $1,936.00 for an extended warranty to protect the sophisticated electronics. When I brought my car into Ft. Mill Hyundai for service, I was told my navigation system needed updating. On 4/5/23, Ft. Mill Hyundai eliminated the 3-window screen feature & downgraded the navigation screen graphics. When I complained after the damage was done, I was told that many customers are unhappy about the update & there’s nothing they can do. Per corporate Hyundai, this service department told her if I didn't like it, to “call the Better Business Bureau. “ They changed the entire system's form and function. Ft. Mill Hyundai destroyed the system. I’ve had 13+ phone calls & 6+ emails with Hyundai employees trying to resolve this. I still don’t have a resolution. The service manager , Tony, was rude. Hyundai has failed warranty obligation on this vehicle. More

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