Juan Castillo

I do not like leaving negative reviews but after 3 YEARS of trying unsuccessfully to get someone at Fort Mill Hyundai (and even Hyundai Motor America) to take care of an issue, it is time. I bought a brand of trying unsuccessfully to get someone at Fort Mill Hyundai (and even Hyundai Motor America) to take care of an issue, it is time. I bought a brand new 2021 Hyundai Palisade Calligraphy in February 2021. It had a small scratch/chip on the liftgate. I informed the salesperson, Cindy Maggard who told me it would be taken care of. I could go on and on (if anyone is interested I will tell you every step and all of the phone calls I have made that were not returned). *Here is a very brief recap: bought car with damage (I did not see because it was dark and the salesperson lifted the liftgate to show me buttons inside the back). * Told it would be taken care of. 3 years in not yet done. * Finally had it fixed almost 2 and half years in however it looked like someone put puddy on it and painted over it. You could easily see it and feel it. I pointed it out to Cindy Maggard-salesperson, Juan Castillo-service, Tony Belk-Service Director and Ray Anderson-New Car Sales Mgr. I was initially told "well that's the best we can do without painting the whole liftgate" for which I replied "okay we can paint it". Then I was told well we would have to redo the emblem then again I said Okay. I bought this car new and it was damaged. So that was August 2023 and they said well let me see what we can do and we will get back with you 3 MONTHS LATER (as always with them) they still had not gotten back with me so I began the calling and waiting on them to return calls that go unreturned. * After getting Hyundai Motor America involved I took it in for them to paint the entire liftgate for which they kept 2 and half weeks and I had to get it back without the emblem as I was going on vacation. Upon my return, I took it back for them to finish and I can't believe how they let it go out. I guess they do not check their vehicles before selling and after repairs. I have requested someone at Hyundai America meet me at the dealership and have been told they can not do this because they cannot tell me when someone from Hyundai America will be going to the dealership. However, Hyundai America would get in touch with the general manager to see what could be done but of course, the general manager has not returned his emails or calls. I would NEVER purchase anything from them again nor recommend them. I am currently trying to get in touch with Chanel 9 whistleblower and show them my vehicle and all of the documentation I have where I have tried to handle this on my own. I am also going to file a complaint with the Better Business Bureau. They are remodeling and I guess they are too busy with the remodel to take care of their customers (at least the ones that have already purchased). More

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I purchased the Hyundai Palisade (from another dealer) because I preferred the touchscreen/navigation graphics compared to others in its class. The 3-part screen & the navigation system were better than c because I preferred the touchscreen/navigation graphics compared to others in its class. The 3-part screen & the navigation system were better than competitors. The navigation graphics were better than the Apple CarPlay system that I had on previous vehicles. I paid $1,250.00 for the navigation graphics/touchscreen system. I also paid $1,936.00 for an extended warranty to protect the sophisticated electronics. When I brought my car into Ft. Mill Hyundai for service, I was told my navigation system needed updating. On 4/5/23, Ft. Mill Hyundai eliminated the 3-window screen feature & downgraded the navigation screen graphics. When I complained after the damage was done, I was told that many customers are unhappy about the update & there’s nothing they can do. Per corporate Hyundai, this service department told her if I didn't like it, to “call the Better Business Bureau. “ They changed the entire system's form and function. Ft. Mill Hyundai destroyed the system. I’ve had 13+ phone calls & 6+ emails with Hyundai employees trying to resolve this. I still don’t have a resolution. The service manager , Tony, was rude. Hyundai has failed warranty obligation on this vehicle. More

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