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Tom Yerace
Tom Yerace at Ken Ganley Ford Parma

Tom Yerace | Page 10

General Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
126 Reviews
4.7

126 Reviews

Write a Review

126 Reviews of Tom Yerace

March 21, 2023

Dealership Rating
Employee Rating

Pam is truly amazing! She went way above and beyond! Had everything ready for when we got there! Best car buying experience I have ever had and it was so easy! Thank you P More

by jsecrest94
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Dan Overman, John Ruper, Matt Palffy, Tracy Sapienza

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Mar 21, 2023

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Pam met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

Mar 23, 2023

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 17, 2023

Dealership Rating
Employee Rating

Amazing staff and they help you with your purchase and price range. Very satisfied and happy 😊 More

by mfigueroa962
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Tracy Sapienza

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Feb 18, 2023

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

January 26, 2023

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Employee Rating

Everyone is friendly and helpful. I recommend to anyone for sales and service. Make you sure you expect a great experience! More

by Nicky2x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Morgan Gallagher, Dan Overman, John Ruper, Matt Palffy, Nick Feruito, Tracy Sapienza , Carlyle Franklin, Dave Moga, Nick Seminatore, Jessica Feruito

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Jan 27, 2023

Ken Ganley Ford Parma responded

Thanks, Nicky, for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

January 06, 2023

Dealership Rating
Employee Rating

Friendly people, easy to work with. Good mechanics. Been taking cars there for years, different makes and models, mever an issue with them More

by MIKEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Overman, John Ruper, Matt Palffy, Nick Feruito, Tracy Sapienza , Carlyle Franklin, Dave Moga, Nick Seminatore

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Jan 08, 2023

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

December 21, 2022

Dealership Rating
Employee Rating

Service and Sales 👍🏽Parking 👎🏾 Needs improvement can easily hit another vehicle while driving into the parking lot Nick Seminatore👍🏽 Carlyle Franklin👍🏽 More

by Scorpio ♏️ 1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Morgan Gallagher, Dan Overman, John Ruper, Matt Palffy , Carlyle Franklin, Dave Moga, Nick Seminatore

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Dec 22, 2022

Ken Ganley Ford Parma responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

December 16, 2022

Dealership Rating
Employee Rating

The service representative that I worked with was not very helpful. I had to go to the general manager and another representative to get my issue resolved. Once I went to them everything went smoothly More

by cavsfanbrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga, Felton

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Dec 18, 2022

Ken Ganley Ford Parma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

December 13, 2022

Dealership Rating
Employee Rating

The service department was very helpful throughout my entire experience. I would go again for their services. More

by SESALTSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Morgan Gallagher, Dan Overman, John Ruper, Matt Palffy, Nick Feruito, Tracy Sapienza , Carlyle Franklin, Dave Moga, Nick Seminatore

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Dec 13, 2022

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 01, 2022

Dealership Rating
Employee Rating

Our Ford Ranger brakes were fixed and truck was washed and returned to us in a timely fashion. Very pleased with Tracy Sapienza for all her help with this. More

by bobcleo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tracy Sapienza

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Jul 04, 2022

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. We are always more than happy to assist you if anything else comes up. Take care!

June 28, 2022

Dealership Rating
Employee Rating

Great dealership I always have my vehicle serviced there. Staff goes out of their way to take care of their customers. More

by Sonja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jun 29, 2022

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

April 25, 2022

Dealership Rating
Employee Rating

Very personable and professional service. Easy to get an appointment that fits my schedule. Staff is great! More

by lisa22blue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tracy Sapienza , Carlyle Franklin, Dave Moga, Ashley Neely

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Apr 26, 2022

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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