Tom Vick | Page 9
Service Advisor
South Oak Dodge Chrysler Jeep
4550 W. Lincoln Hwy
Matteson, IL 60443
88 Reviews
Write a Review88 Reviews of Tom Vick
January 04, 2019
Great experience I always have a great experience with South Oak’s service department!! They are very courteous and timely with my vehicles maintenance! Will definitel I always have a great experience with South Oak’s service department!! They are very courteous and timely with my vehicles maintenance! Will definitely come back for service here! More
Other Employees Tagged: Jonathan Jeffries , Jamie Benck, Joe Bennish, Matt Ganser, Amy Henderson, Alexis Martinez, Rich Pitlock
January 04, 2019
Service Depart Appointments Making an appointment with the service department takes more time than necessary. I have had this problem in more than two occasions. On one occasion, Making an appointment with the service department takes more time than necessary. I have had this problem in more than two occasions. On one occasion, it took me more than three hours to secure an appointment. More
Other Employees Tagged: Jamie Benck, Joe Bennish, Alexis Martinez
January 04, 2019
Great Sales and Service Prices were great . Sales people and service people were kind and nice and apologetic when wrong piece came in. Movies were good. Trade in price was g Prices were great . Sales people and service people were kind and nice and apologetic when wrong piece came in. Movies were good. Trade in price was great. More
Other Employees Tagged: Robert Booth
January 04, 2019
Jeep Staff Tom Vick kept in constant contact with me about my Jeep and it’s status. When he reached a point where he knew he couldn’t help me any further he cont Tom Vick kept in constant contact with me about my Jeep and it’s status. When he reached a point where he knew he couldn’t help me any further he contacted people to help resolve my Issue. Clarence and John were very helpful in very helping find me a new vehicle when it was unable to repair my Jeep. John J helped with the final stages of taking care of me to my satisfaction. He stayed involved with all stages to make sure I was taken care of. Over all every one in this process was customer service perfectionists and I couldn’t ask for a better team of People to help me. Your dealership is very lucky to have such a great group of people working for them! More
Other Employees Tagged: Jonathan Jeffries, Clarence McLoyd, John Buchanan
January 04, 2019
Great service! Great overall service. Check in guy was very helpful and friendly. Facility was very clean. The young lady served us popcorn and was very polite! Great overall service. Check in guy was very helpful and friendly. Facility was very clean. The young lady served us popcorn and was very polite! More
Other Employees Tagged: Jonathan Jeffries, Bobby Weinert , Jamie Benck, Joe Bennish, Matt Ganser, Alexis Martinez, Rich Pitlock
January 04, 2019
Lazy mechanics! I brought my Charger in for a 30,000 mile service. The day before my service, one tire was extremely low, 22psi while the others were normal, so I fil I brought my Charger in for a 30,000 mile service. The day before my service, one tire was extremely low, 22psi while the others were normal, so I filled it to 34psi. The next day is when I decided to go to South Oak Dodge for my service and figured they would tell me if something was wrong with that tire. I mentioned to the service guy, Tom, that one tire was low. My dash even showed the alert that one tire was now at 25 psi and was flashing yellow for it to be filled. I specifically ask if tire rotation was included and he said it was. So, the mechanics took the tire off, documents state they checked the thread depth, but didn’t see anything wrong with that tire.... However, you filled that specific tire with more air (38 psi) than the other 3 (34psi) when you returned it to me?!?! They could have at least told me I had a leak or a hole. I initially thought, maybe they didn’t see anything until the tire readings showed they filled it up with more air than the others. I bought my car from this dealership and they gave me problems then. Tried to give them another chance, nope..definitely won’t be back. More
January 04, 2019
Wheel alaignment While the service rep was a great help the length of service took entire to long what should have taken no more than a hour took 5 hours While the service rep was a great help the length of service took entire to long what should have taken no more than a hour took 5 hours More
Other Employees Tagged: Mark Hester , Alexis Martinez
December 06, 2018
Excellent service In all my years of owning vehicles and having to deal with dealerships I have never had a more pleasant experiance than my encounters with the service In all my years of owning vehicles and having to deal with dealerships I have never had a more pleasant experiance than my encounters with the service and sale's depatment at South Oak Dodge. The staff are courteous, professional, friendly, and ensure customer satisfaction. Shout out to Tom in service and Robert Booth in sales...you rock! More
Other Employees Tagged: Mark Hester, Robert Booth, Leo Estrada