Tom Trout
Tom Trout at Toyota of Cleveland

Tom Trout

Service Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

5.0
132 Reviews
5.0

132 Reviews

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132 Reviews of Tom Trout

October 17, 2025

Dealership Rating
Employee Rating

Amazing dealership! From service to the sales people! The Managers and finance people are the best! 20 out of 10 recommend. More

by Cggentry98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 20, 2025

Toyota of Cleveland responded

Thank you for the stellar rating and recommendation! We're so happy to hear that our team made your experience at Toyota of Cleveland exceptional from start to finish. See you next time!

September 29, 2025

Dealership Rating
Employee Rating

The service technician was personable, courteous and professional. The service was completed per request and promptly, More

by rbusse53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Mendez

Sep 30, 2025

Toyota of Cleveland responded

We are pleased the Toyota of Cleveland team took such great care of you! Thank you for choosing our dealership and for sharing your experience. We wish you safe travels ahead!

August 14, 2025

Dealership Rating
Employee Rating

I have always trusted Toyota of Cleveland to do services and maintance on my car. More

by yong1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2025

Toyota of Cleveland responded

Thank you for trusting the Toyota of Cleveland team with your vehicle's service needs! We're grateful for your continued support and look forward to seeing you at your next visit!

April 25, 2025

Dealership Rating
Employee Rating

Dealt with this group for years,the whole family,Great people service and sales department More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2025

Toyota of Cleveland responded

Bill, thank you for your loyalty and feedback! We look forward to serving you again in the future. Safe travels! - The Toyota of Cleveland Team

April 13, 2025

Dealership Rating
Employee Rating

We have purchased 5 vehicles from this location and it’s always such a great experience. The staff is always so nice and helpful. Special shoutout to Matt Frady, Kenny Jones, and Crystal Thompson for making More

by wavans2009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 14, 2025

Toyota of Cleveland responded

Thank you for your continued trust in Toyota of Cleveland! We're delighted to hear that Matt, Kenny, and Crystal made each purchase feel special. We appreciate your loyalty and look forward to serving you again in the future!

April 12, 2025

Dealership Rating
Employee Rating

There is nothing I would Not recommend about Toyota of Cleveland to make this post brief, except I wanted to purchase a Supra or similar and found that ingress and egress to the cabin had expired due to m More

by ratchettt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Mendez

Apr 14, 2025

Toyota of Cleveland responded

Ratchettt, thank you for your continued loyalty to Toyota of Cleveland since 2006! We're delighted to hear that our team consistently provides superior service and dedication. If there's anything else we can do for you, just let us know!

March 05, 2025

Dealership Rating
Employee Rating

On time, friendly, professional. yes, yes, yes. Yes, will be back. Like this dealership in Cleveland, Tennessee More

by woodall86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2025

Toyota of Cleveland responded

Thank you for the enthusiastic feedback! We're delighted to hear that our team at Toyota of Cleveland provided a timely and professional experience. We look forward to welcoming you back again in the future!

November 18, 2024

Dealership Rating
Employee Rating

The entire team is exceptional from beginning to end. My family has purchased several cars from the TOC. This will not be our last. A special thanks to Matt, Joey, Crystal and Stockton. The service is th More

by Svachon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 19, 2024

Toyota of Cleveland responded

Thank you for your continued trust in Toyota of Cleveland! We're delighted to hear that Matt, Joey, Crystal, and Stockton have all provided exceptional service. We look forward to assisting with future purchases and appreciate the recommendation!

June 05, 2024

Dealership Rating
Employee Rating

We were a first time buyer for our salesperson, Cadence, but she did a great job. We purchased a used car but felt confident after being shown paperwork on its history and maintenance the dealership had don More

by VW purchaser
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Damon Roberts , Cadance Matlock

Jun 06, 2024

Toyota of Cleveland responded

Thank you for sharing your experience! We're glad to hear Cadence and the team at Toyota of Cleveland made your first-time purchase smooth and reassuring. We appreciate your trust in us, enjoy the new ride!

January 29, 2024

Dealership Rating
Employee Rating

Great service and very friendly staff. It was a pleasure to do business with them More

by c_horton65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Durbin, Andy Peek, Eddie Shadgett, Luis Mendez, Angelia Caronia , Frankie Foster, Matthew Kress, Jeremy Thomas, Cameron Toll

Jan 29, 2024

Toyota of Cleveland responded

Horton, thank you for trusting us with your business! We'll see you next time. Safe travels!- The Toyota of Cleveland Team

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