Tom Suchojad | Page 6

Friendly attentive staff. Helpful at the drop of a hat. Made the sale process a simple and enjoyable process. Helpful at the drop of a hat. Made the sale process a simple and enjoyable process. More

by jim.hackett Verified Customer Verified Customer

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Jim made my vehicle search and purchase an amazing experience! He knew right away what I needed and led me right to the perfect vehicle for me. His customer service is superior above any dealership experience! He knew right away what I needed and led me right to the perfect vehicle for me. His customer service is superior above any dealership and sales person I have experienced so far! I look forward to my future purchases with Jim and Acura of Berlin. More

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Everyone at the dealership were professional and very helpful. It was a great experience and a great atmosphere. helpful. It was a great experience and a great atmosphere. More

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Excellent service. Very friendly and professional. Answered all my questions. Service was done quickly and communication was great Very friendly and professional. Answered all my questions. Service was done quickly and communication was great More

by sweetmelissa_79 Verified Customer Verified Customer

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Great. Very professional and courteous, all the folks I've been in contact with, from erica casey in sales to jason the service writer are enjoyable to work Very professional and courteous, all the folks I've been in contact with, from erica casey in sales to jason the service writer are enjoyable to work with. More

by DLRULNICK Verified Customer Verified Customer

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The entire staff at Acura of Berlin are professional and are focused on helping you as a valued customer! are focused on helping you as a valued customer! More

by MARTINJJ0108 Verified Customer Verified Customer

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The best words to describe the Acura of Berlin dealership are experienced, friendly, open and professional. are experienced, friendly, open and professional. More

by FBWARD Verified Customer Verified Customer

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Dropped the car off at 8AM for an oil change. Hadn’t heard anything from the dealership by 12:30PM so I contacted the dealership to find out whats going on. Couldn’t get my service representative Hadn’t heard anything from the dealership by 12:30PM so I contacted the dealership to find out whats going on. Couldn’t get my service representative on the phone and was transferred to voicemail. Called back immediately again to get an update still wasn’t available and receptionist informed me she would notify service representative. Got a call back an hour later telling me the car was ready. Left work and got a ride to pickup the car. When I arrived, I went to pay and there wasn’t an invoice yet only to find out the car wasn’t ready. Waited another 45 minutes for the car to be ready that I could have stayed at work and got work done. Disappointed with the communication of this experience and the duration for routine maintenance. I will probably purchase my next car from a different dealership based on this experience and other underwhelming experiences with the service department. Not what you expect from a supposed luxury car dealership. More

by brandonp Verified Customer Verified Customer

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I received excellent service with Lucius with the car sales, and the service dept. Thank you so much! sales, and the service dept. Thank you so much! More

by LADWINA57 Verified Customer Verified Customer

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Jim was a great salesperson. I just purchased my second car from him. Highly recommend this dealership and working with him. I just purchased my second car from him. Highly recommend this dealership and working with him. More

by GCSEFAI Verified Customer Verified Customer

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