Tom Phillips | Page 21

Amazing customer service I walked onto the lot just expecting to look and not to buy. The first person that greeted me and my mom when we walked in was Tom and he instantly pu I walked onto the lot just expecting to look and not to buy. The first person that greeted me and my mom when we walked in was Tom and he instantly put us at ease. The whole experience was made effortless by his patience, friendliness and professionalism. He really went the extra mile to make sure that we left happy. More

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Professionals My wife and I went shopping for a new affordable family vehicle. The sales representative introduced himself and asked us a few questions to gain a pe My wife and I went shopping for a new affordable family vehicle. The sales representative introduced himself and asked us a few questions to gain a perspective on what would be the best for us. From this he suggested a vehicle which later we bought and it was a perfect fit for us because he took his time to listen and know what we needed. More

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Great car buying experience We were wary to visit a larger dealer for our first buying experience, but Tom and everyone else were great to work with. They let us look without pre We were wary to visit a larger dealer for our first buying experience, but Tom and everyone else were great to work with. They let us look without pressuring us, showed us multiple options and ultimately worked very hard to get us to the price we wanted to be for our new car. We're happy we went with Two Rivers Ford. More

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Excellent Experience Shopping for and/or purchasing a new vehicle is rarely a pleasant experience. Salesmen all to often ruin what should be an exciting time of acquiring Shopping for and/or purchasing a new vehicle is rarely a pleasant experience. Salesmen all to often ruin what should be an exciting time of acquiring a new vehicle. In fact, I have often done most of my research online and been to the dealership while it is closed to look at the vehicle in person before ever making contact with a salesman. Tom Phillips at Two Rivers Ford broke that stereotype for my wife and I. My wife and I had been looking for a Flex to replace her aging Mountaineer off and on for around a year, and our experience with other dealers had been overwhelmingly negative. I found a Flex with the options she wanted at Two Rivers Ford online and we decided to check it out. Upon our arrival, we were met in the parking lot by Mr. Phillips and I prepared for my usual "we're just looking, leave us in peace" speech. However, Mr. Phillips wasn't overbearing. He asked what we were looking for, and pointed us in the right direction. We found the one I had seen online and Mr. Phillips offered to get the keys. He was never pushy, and unlike other dealerships we were given ample time to talk things over in private. Although Two River's Ford is further away than two other dealerships from our home, we will continue to make the longer drive to work with them on our future vehicle purchases. Mr. Phillips is responsible for creating Two Rivers Ford customers for life. More

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Easy and fun! Tom made the buying experience easy and fun. He was honest, informative and friendly! We will be going back soon to look at a new truck for my husba Tom made the buying experience easy and fun. He was honest, informative and friendly! We will be going back soon to look at a new truck for my husband. Everyone was very professional and nice as well. Thank you Tom! More

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Best truck buying experience! I went into the dealership undecided on what I really wanted in a new truck. Tom helped me determine what I needed and helped me through out the 3 day I went into the dealership undecided on what I really wanted in a new truck. Tom helped me determine what I needed and helped me through out the 3 days it took me to commit to buying the perfect truck for me. Tom was never pushy, he and the sales team laid out my options and gave the time I needed to make the decision right for me. I left the dealership confident that I got the best deal I could, and no feeling of regret. THANK GUYS!! I will be back to see Tom Phillips and the Two Rivers team for my next purchase. More

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Friendly customer service with a flare. I can't say enough about the customer service I received. Tom Phillips patients was key for me to figure out what I wanted. Was shown various models w I can't say enough about the customer service I received. Tom Phillips patients was key for me to figure out what I wanted. Was shown various models with full explanations on the details of each model. Toms knowledge is extensive and in my opinion second to none. I was put at ease with Toms peaceful and pleasant demeanor. This is the second time I have bought a Ford from Tom Phillips salesman at Two Rivers Ford of Mt Juliet TN. His professionalism is consistent and he is a pleasure to work with! JF More

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very good to work with they are good people to work with friendly price was great tom took the time to go over everything about the car i bought and that was great. overall they are good people to work with friendly price was great tom took the time to go over everything about the car i bought and that was great. overall ive done bussiness two rivers ford for nearly 30 years and every time ive had i have been pleased with the nice people iv met there and service department is great also but i want to say tom phillips went the xtra mile going over the car i just bought and was very helpfull understanding the car. More

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Tom Phillips has been my go-to guy for buying vehicles for years. I've never trusted car salesmen, and I found Tom to be very professional, straight forward, and does not play games. He has stood by his w for years. I've never trusted car salesmen, and I found Tom to be very professional, straight forward, and does not play games. He has stood by his word on my vehicle purchases and I feel confident in his abilities to get me the best deal and not try to rip me off. I'd say he's the only car salesman I trust, period. More

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First of all the dealership was clean looking inside and outside. The sales people who where outside when I came up were friendly and greeted me. My son and I both have always done business with Mr. Phill outside. The sales people who where outside when I came up were friendly and greeted me. My son and I both have always done business with Mr. Phillips when ever we are looking to buy a vehicle. He has always been honest with us and very helpful. We refer our friends and family to come to Two Rivers Ford and ask for Mr. Phillips. Finding a trustworthy sales person is high priority on my list especially since I had a bad experience with a car sales man many years ago. Mr. Phillips is not a pushy sales man and I appreciate being treated like a person instead of a dollar sign when I pull into the dealership. More

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