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Tom Lowther
Tom Lowther at Heiser Toyota

Tom Lowther | Page 49

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
489 Reviews
4.7

489 Reviews

Write a Review

489 Reviews of Tom Lowther

August 18, 2023

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Employee Rating

Great tinkly service! Friendly and helpful personal. Comfortable waiting room area. Liked the free car wash More

by MIDNIGHT_DUTCHESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 23, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 17, 2023

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Employee Rating

They did an excellent job, in a short amount of time. Thanks for your service. More

by LCROFT852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel, my driver.

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Aug 23, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 17, 2023

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Employee Rating

The service staff was polite, courteous and very professional. Work was completed as I asked. More

by jill16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 23, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 16, 2023

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Employee Rating

I bought my car here 4yrs ago. I shopped around and Heiser was a $2000 better deal. I'm loyal, so I've been using Heiser for all my services and have been very satisfied. More

by MikeyZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk, Vincent Lor, Peter Miszewski , Kevin Driebel, Matt Foti, Joshua Porter

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Aug 16, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 15, 2023

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Employee Rating

Everyone has an attitude. They are slow, and do not value customers time or inconvenience they cause to customers. Purposely do not show itemized invoice until you already hav More

by HONDAJUNKIE96R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe Kuckuk , Kevin Driebel, Service manager

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Aug 16, 2023

Heiser Toyota responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Jessica Phillips by phone at 414-357-2100 or by email at jphillips@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

August 14, 2023

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Employee Rating

Very efficient from the minute we walked in the door. They kept us informed on what they were doing and approximately when the truck would be done. Service is job #1 and they were spot on….Thank you so m More

by JBONZ5196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 14, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 13, 2023

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Employee Rating

The sells repe that help me was very Pleasant and very informative I would recommend your service to anyone ! More

by TAMEKADYSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 14, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 13, 2023

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Employee Rating

Scheduling service there is a task in its self. Not a pleasant experience for myself in getting this fone More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 14, 2023

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees

August 12, 2023

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Employee Rating

I was very happy with the customer service at this dealership. And I was offered a loaner car so that it was possible for me to go about my life while my car was being repaired. I was treated with kin More

by harlymama123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk, Vincent Lor, Peter Miszewski , Kevin Driebel, Matt Foti, Joshua Porter

Report | Print
Aug 14, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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