Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 67

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
731 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

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731 Reviews of Tom Lood

March 05, 2019

Dealership Rating
Employee Rating

Periodic service I met Tom Loor when I brought my car for service. Tom Loor is very professional, kind, and honest He was in contact with me during the service. eve More

by levyyuda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 07, 2019

Autohaus on Edens responded

Hi Yuda, Thank you for the 5-Star review. We are glad to hear your experience has been exceptional! We appreciate your business and look forward to seeing you again soon!

March 03, 2019

Dealership Rating
Employee Rating

"Always get great experience when working with To Lood" I have always been treated exceptionally well at the dealership. Tom Lood is truthful, kind and very professional.. I truly recommend working with To More

by lseman72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 07, 2019

Autohaus on Edens responded

Hi, Thank you for the 5-Star review. We are glad to hear your experience has been exceptional! We appreciate your business and look forward to seeing you again soon!

March 01, 2019

Dealership Rating

Honest Tom gave clear recommendations without ambiguity. The Recommendations from Tom Lood felt honest and genuine. Sent pictures of the issues to correspon More

by RBEHARA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 02, 2019

Autohaus on Edens responded

Thank you taking the time to review our dealer. We are glad to hear that Tom Lood has provided the care that you deserve. We appreciate your business!

March 01, 2019

Dealership Rating
Employee Rating

Excellent service Great communication and attentive staff. I’ve been very pleased with the service department. They are a great team and make the customer feel well t More

by FRIENDSANDFAUX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link , Julie Michel

Mar 02, 2019

Autohaus on Edens responded

Thank you for your 5-Star review and for trusting our service team. We are glad to hear your experience with Tom Lood, Cindi Link and Julie Michel has been exceptional! We appreciate your business and look forward to seeing you again soon!

February 26, 2019

Dealership Rating
Employee Rating

Thank you Nicholas, Mary, Tom and Amanda for your help. I have given a 5 star rating mainly due to integrity, and the helpfulness of their employees. They are not too pushy and will give you all the time in More

by LITIGATORSINC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mary Costello, Nicholas Maniatis, Amanda Youkhana

Mar 01, 2019

Autohaus on Edens responded

Thank you for the 5-Star review. We are glad to hear that Nicholas Maniatis, Amanda Youkana, Mary Costello and Tom Lood took great care of you. It is always great to hear about a positive experience that leads to trusting us. We appreciate your patronage!

February 25, 2019

Dealership Rating
Employee Rating

Great Service Day! All services done on time, courteous personnel, nice waiting facility. We have been your customers for over 36 years and many vehicles bought. Just en More

by NANCYDUKIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Gioulos, Mike Mesic, Julie Michel, Prem Parikh, Ivo Vasilj

Feb 26, 2019

Autohaus on Edens responded

Hi Nancy, Thank you very much for your 36 years of loyalty. it is an honor to have you as a client. We truly value your business!

February 25, 2019

Dealership Rating
Employee Rating

Professional and helpful Tom Lood continuously provides us professional and highy quality service, which we are always thankful for. We want someone knowledgeable, profession More

by GOGGYMAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 26, 2019

Autohaus on Edens responded

Thank you for the 5-Star review. We are glad to hear that Tom continues to provide great care of you. We appreciate your patronage!

February 20, 2019

Dealership Rating
Employee Rating

Service Tom was efficient and helpful. Car was done when promised and everything was explained throughly. Car was cleaned and everyone involved were professio More

by SHANNA114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 26, 2019

Autohaus on Edens responded

Thank you for the 5-Star review. We are glad to hear that Tom took great care of you. We appreciate your patronage!

February 20, 2019

Dealership Rating
Employee Rating

My New Mercedes This is my third lease from Autohaus. I’ve worked with the salesman Josh Weil prior to this current lease and he has been extremely helpful and made m More

by LBAKER230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Mesic, Joshua Weil

Feb 26, 2019

Autohaus on Edens responded

Thank you for the 5-Star review. We are glad to hear that Josh and Mike took great care of you. We appreciate your patronage!

February 16, 2019

Dealership Rating
Employee Rating

Service I left my car for service at Autohaus On Edens few minutes later I got Welcome text from Tom Rood. On the same day Tom Rood informed me that t More

by levyyuda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 26, 2019

Autohaus on Edens responded

Thank you for the 5-Star review. We are glad to hear that Tom took great care of you. We appreciate your patronage!

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