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Tom Lood
731 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 8 mos
Industry Experience
38 yrs, 3 mos
731 Reviews
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731 Reviews of Tom Lood
June 27, 2019
Tom is great! Too many words to describe how good Tom is...few are courteous, customer friendly, doesn't over sell service, good follow up, prompt, friendly, always Too many words to describe how good Tom is...few are courteous, customer friendly, doesn't over sell service, good follow up, prompt, friendly, always available. More
by RICK
Verified Customer
June 25, 2019
High level of service attention and quality Tom did a great job of committing the issues and time frame and was easy to work with. Weee very satisfied with the work and communication. Tom did a great job of committing the issues and time frame and was easy to work with. Weee very satisfied with the work and communication. More
by Eek
June 18, 2019
Excellent service all around I had a wonderful experience with my service at Autohaus. Tom Lood was especially helpful. My car was acting perfectly after my service and was clean I had a wonderful experience with my service at Autohaus. Tom Lood was especially helpful. My car was acting perfectly after my service and was clean inside and out. More
by RAYMONDGLENVIEW
June 17, 2019
Excellent service and professional care. Tom is great to work with and Julie takes wonderful care of you from the minute you drive in. I would highly recommend Autohaus to all my friends and Tom is great to work with and Julie takes wonderful care of you from the minute you drive in. I would highly recommend Autohaus to all my friends and family. More
by KK
Other Employees Tagged: Julie Michel
June 14, 2019
Car should have been checked before releasing Sales process was fine. But delivery of car was sloppy. I had to leave the lot with issues knowing I would have to return the car ASAP for servicing. Sales process was fine. But delivery of car was sloppy. I had to leave the lot with issues knowing I would have to return the car ASAP for servicing. The car should have been checked for obvious issues such as seat belt light not functioning or low battery charge More
by TONYPAD28
Other Employees Tagged: Nicholas Maniatis, Mike Mesic, Noreen
May 16, 2019
Fast, smart, and complete. Tom handled everything. Well done. The service department found the rattle. They returned the car the next day. We had a new loaner for the day. Tom handled everything. Well done. The service department found the rattle. They returned the car the next day. We had a new loaner for the day. More
by dangooze
Other Employees Tagged: Julie Michel
May 16, 2019
Poor Service - NOT like other Mercedes dealerships The service person Tom Lood was rude and dismissive and unresponsive. I have been a loyal Mercedes customer for years. The Mercedes standard of serv The service person Tom Lood was rude and dismissive and unresponsive. I have been a loyal Mercedes customer for years. The Mercedes standard of service was not honored at all. More
by Hakeem523!
May 01, 2019
My E-350 Great experience with Tom Lood at Autohaus on Edens as always! Tom is my personal guy to to for service visits. He is a pleasure to deal with and co Great experience with Tom Lood at Autohaus on Edens as always! Tom is my personal guy to to for service visits. He is a pleasure to deal with and communicates any issues and status perfectly. Chuck More
by CEJI529
April 25, 2019
Excellence at it best I came in to replace an airbag and was treated like a queen...Thank you Tom Lood for your efficiency, speed and kindness! Yes, I am partial Tom Has be I came in to replace an airbag and was treated like a queen...Thank you Tom Lood for your efficiency, speed and kindness! Yes, I am partial Tom Has been helping me with all my Mercedes for almost 20 years My husband and I trust him implicitly! Hands down an amazing experience! More
by vikoula
April 23, 2019
Service B check-up Tom Lood always make sure that my experience is wonderful. Mr. Lood noticed that my rear windshield was broken and made an executive decision to have Tom Lood always make sure that my experience is wonderful. Mr. Lood noticed that my rear windshield was broken and made an executive decision to have it repaired because I was unable. I was very thankful because now I didn't have to wait for my spouse to fix it and who knows when that would be. Thank you. More
by SHANA0
Dealership Inventory (273 Vehicles)
2022 Mercedes-Benz GLE 350
used
MANUFAKTUR Diamond White Bright exterior
Automatic
All-wheel Drive
