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Tom Lood
731 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 8 mos
Industry Experience
38 yrs, 3 mos
731 Reviews
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731 Reviews of Tom Lood
October 05, 2021
I’ve been working with Tom Lood since my first Mercedes purchase in 2012. He’s the reason I bought my next in 2020. Always professional and knowledgeable. He makes each customer feel like his only custo purchase in 2012. He’s the reason I bought my next in 2020. Always professional and knowledgeable. He makes each customer feel like his only customer. More
by LKR623
Verified Customer
October 04, 2021
Communication is awful. Should not make appointments if unable to keep with the schedule. Washed outside of car not inside besides vacuuming unable to keep with the schedule. Washed outside of car not inside besides vacuuming More
by DB0853
Other Employees Tagged: Ken Dunaway
July 23, 2021
Tom has been taking care of my car for several years. He goes the extra mile to see what the car needs, not just what the computer says. Woman who greeted me, whose name I do not know, was also helpful. Th goes the extra mile to see what the car needs, not just what the computer says. Woman who greeted me, whose name I do not know, was also helpful. Thanks for good professional service. More
by L Wisman
July 14, 2021
My service experience with Tom is always First Class, he truly reflects the culture and professionalism Mercedes Benz is known for. There are several dealerships a little closer to my home however Tom has t truly reflects the culture and professionalism Mercedes Benz is known for. There are several dealerships a little closer to my home however Tom has truly taken excellent care of me and my vehicle so I don't feel the need to go anywhere else! More
by E.BRUNT
July 13, 2021
Tom Lood is fantastic! He kept me in the loop, and he demonstrated great diligence. I would say the same for Ken Dunaway. Excellent service. demonstrated great diligence. I would say the same for Ken Dunaway. Excellent service. More
by DZ
Other Employees Tagged: Ken Dunaway
July 06, 2021
Excellent service from Tom Lood and team as always. Highly recommended - AAA all the way. Autohaus service department is excellent as always - very pleasureable experience. Highly recommended - AAA all the way. Autohaus service department is excellent as always - very pleasureable experience. More
by SBEGOR
July 06, 2021
Tom Lood was was excellent … professional, proactive & friendly… in assisting with my recent service. I would recommend Autohaus to anyone based on service alone though also rank my second purchase of a M friendly… in assisting with my recent service. I would recommend Autohaus to anyone based on service alone though also rank my second purchase of a Mercedes there a great experience. More
by JG
July 01, 2021
Very professional people and service. The car was serviced and available when promised. Only issue: Price. As one example that is apples to apples, the recent 8 quart synthetic oil/filter change on serviced and available when promised. Only issue: Price. As one example that is apples to apples, the recent 8 quart synthetic oil/filter change on my Chevy SUV was roughly half the cost of the synthetic oil change on my GLE350, and included a full 4 tire rotation!. MB's are very expensive to service, even routine, no-problems service can run up to $650 or more per visit. More
by HIEL156
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