Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 44

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
731 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

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731 Reviews of Tom Lood

January 04, 2022

Dealership Rating
Employee Rating

I always receive great service when I bring my car in. Its a great feeling to know that the long drive I take is worth it. More

by LLYISAGREEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 30, 2021

Dealership Rating
Employee Rating

Quick and good evaluation and work in my car. Service was very good and fast More

by MARKBERNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 25, 2021

Dealership Rating
Employee Rating

Tom Lood was very helpful and professional. He took care of the issues and provided courteous service. More

by SALI988482
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 14, 2021

Dealership Rating
Employee Rating

Check in for service was exceptional. Service manager with knowledge and attentive to the customers. More

by rbenawramd
Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia

December 06, 2021

Dealership Rating
Employee Rating

Personalized timely and easy service levels continue to be a hallmark of the dealership experience. More

by alstonkenilworth
Recommend Dealer
Yes

December 03, 2021

Dealership Rating
Employee Rating

Always reliable and prompt. I appreciate Tom Lood for his honesty and attention to detail. More

by MARIBETH.DECEMBER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

December 02, 2021

Dealership Rating
Employee Rating

Tom Lood is my service manager and he is dependable as before in last ten years More

by ABSHAW99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 26, 2021

Dealership Rating
Employee Rating

I am always impressed by the curtesy and immediate attention I receive when I enter Autohaus. The dealership facility is always spotless and the coffee is great! Most of all I enjoy seeing Tom Lood’s More

by kevanmoran1948
Customer Service
Recommend Dealer
Yes

November 22, 2021

Dealership Rating
Employee Rating

Just a bad experience. Without Ed Garcia being there the left hand did not know what the right hand was doing. Tom must think that excuses and apologies are good customer service... More

by RZ0
Customer Service
Recommend Dealer
No

November 22, 2021

Dealership Rating
Employee Rating

Attentive service from Tom Lood. Tom kept me informed all along the way and my car we done promptly. More

by RICHSTODDART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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