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Tom Lood
731 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 8 mos
Industry Experience
38 yrs, 3 mos
731 Reviews
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731 Reviews of Tom Lood
June 28, 2023
Autohaus on Eden’s is an immaculate and skilled service center. Everything was done perfectly and quickly. center. Everything was done perfectly and quickly. More
by MROSENGARDEN
Verified CustomerOther Employees Tagged: Mark Tames, Bob Ruscitti, Ricky Pena, Eddie Garcia, Ken Dunaway, Cindi Link , Heather Dockins, Nick Gioulos, Scott Rosengarden
June 28, 2023
The customer service was great. Tom and his team always makes it perfect experience for me. Tom and his team always makes it perfect experience for me. More
by relona78
Other Employees Tagged: Cindi Link
June 27, 2023
I have always come to expect, and have received, the most professional care and service from Heather and from the service department. Messages are returned in short order and questions are answered to my sa professional care and service from Heather and from the service department. Messages are returned in short order and questions are answered to my satisfaction. Any problems are quickly brought to my attention and resolved. By the way, when you get quotes for service replacements like tires and brakes for example, you are getting the best price along with the Autohaus guarantee. I have the utmost confidence in the Service department More
by JJMIROBALLI
Other Employees Tagged: Heather Dockins
June 08, 2023
Pleasant, timely mechanics - thorough review of car - courteous phone operators and drop-off area attendants. courteous phone operators and drop-off area attendants. More
by qbrown81
Other Employees Tagged: Bob Ruscitti, Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Faisal Asghar, Heather Dockins, Nick Gioulos, Scott Rosengarden
June 02, 2023
Great service, quick and easy! Only dealer who had my part in stock. Will come again! Only dealer who had my part in stock. Will come again! More
by J.MAJEWSKI
Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Faisal Asghar, Heather Dockins, Mike Regulski
May 26, 2023
Stay away from Tom Lood-one of the worst and the most unprofessional,poor management level service advisor that I have seen in the last 20 years. This person has completely no respect to your car and you unprofessional,poor management level service advisor that I have seen in the last 20 years. This person has completely no respect to your car and your personal time. Long story short-kept my car for over four weeks,damage it,store damaged part inside my cars,never checked after service-release it to me, and after I came back with the same issue same day again kept it another week and kept telling me they were very busy to work on it and never provided complete repair to my vehicle. So the guy like that shouldn’t be working in a customer service and position. He deserve a sweeping the lot job over there. Shame on service general manager who letting Tom work over there. Strongly advise him to stay away from this guy. More
by maxkatts
May 24, 2023
After my service rep told me the charges, we corrected the amount, and he notified me the work would proceed; he never contacted me again to notify the work was completed and the car ready for pickup. I w the amount, and he notified me the work would proceed; he never contacted me again to notify the work was completed and the car ready for pickup. I waited an additional 2 hours until I sought assistance and was told going to lunch was some type of excuse for not contacting me again. I hope this was not some form of retaliation for holding him to the previously quoted price. More
by DS INFO
Other Employees Tagged: Someone in parts was very helpful.
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